Air Cargo - Crises-Control: Emergency Notification App

A vital cog in the global air industry

The aircraft cargo sector is a vital cog in the wheel of the global air industry. Air freight accounts for less than 1% of world trade tonnage, but 35% of world trade value is carried by air. The air cargo industry is critical for markets that demand speed and reliable transport of high value goods, including IT and electrical equipment and machinery

Boosted by lower fuel prices and the ever increasing global online retail market, the air freight sector is predicted to double over the next 20 years. At the same time, according to the Boeing - World Air Cargo Forecast 2016/17, the number of freight aircraft is expected to double by 70% to more than 3,000.

Air Cargo Handling Expo 2017

A sector subject to a wide range of disruption events

Air cargo will remain a preferred solution for the rapid, reliable and controlled transportation of time sensitive and economically perishable goods. At the same time, the airline industry is subject to a wide range of predictable events that have the potential to disrupt its smooth operations, including severe weather, industrial action and the security threat.

When disruption events take place, operators, including air freight companies, ground handling agents and airport authorities, need to be able to respond quickly to alert and activate their response teams and provide them with instructions on how to resolve the problem. They also need to keep their supply chain and customers informed.

The benefits of Crises Control

  • Facilitates business continuity planning
  • Hosts virtual disruption event exercises
  • Monitors response team performance
  • Tracks response team location via GPS
  • Provides tools for crisis incident management
  • Create and track tasks through Task Manager Module
  • Secures supply chain communications
  • Automatically generates incident audit trail

Use Case – Quality assurance programme

The air freight industry has to comply with many different regulations that govern their activities and has a major challenge to maintain high quality standards throughout their operations. With this in mind, Saudia Cargo has selected Crises Control to be their partner for the Saudia Cargo Handling Programme, an industry leading quality assurance programme for the air freight sector. Saudia Cargo's global network spans 225 international and 26 domestic destinations, with a dedicated freighter fleet and capacity on passenger flights across Asia, Africa, Europe and the USA.

Crises Control can support quality assurance programmes, such as the CHP, through the delivery and tracking of documented operating instructions and automated performance reporting by department, team and even individual. Its Task Manager function can be used to create, assign and delegate tasks, and track their completion within deadlines.

Use Case – Ground handling disruptions

Worldwide Flight Services is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

WFS chose the Crises Control incident management tool to help them be prepared to respond to the typical business disruption events that affect the air freight sector. These could include security incidents, leakage of dangerous goods, loss of power, loss of internet and severe weather. In a fast moving sector like air freight, it is vital that any disruption events are immediately addressed and smooth operations are resumed as quickly as possible.


Solution Features


Simple and Secure

The right balance between security and ease of use is essential when handling a crisis, where speed of communication may have to take precedence over the most stringent access controls.


Trace and Track

During a crisis event, organisations need to do more than just send out an alert. Locate your Business Continuity Management team on location map and track their progress and responses.


Reports and Audit Data

Crises Control provides auditable log-tracking, sent to a central server for post-crisis review and compliance reporting. Powerful audit reports continuously refine your processes to deliver the best results.


iSOP Wizard

Our new Incident SOP Wizard is a unique service of great value to small and large businesses alike that do not have the resources to create their own incident standard operating procedures themselves, or the budget to commission a consultant to create one.


Task Manager

Our new Task Manager module provides a valuable addition to your existing incident management functions that comes into its own once you have launched an incident, allowing you to create, delegate and track multiple incident tasks lists.


Incidents Library

Crises Control’s web portal provides an easy crisis incident management, updates, deployment with actions or new incidents processes creation. Simply get access and manage your incidents library to meet your exact needs.

Contact us

Crises Control
Transputec House
19 Heather Park Drive
London, HA0 1SS

+44 (0) 20 8584 1385

Crises Control

For me, Crises Control stands out in a crowded field because it continually strives to provide an easy-to-use, action ready, business disruption solution.
Head of IT Services
Media Company