In the previous blogs in this series on best practice in BC planning, I looked at identifying and mitigating the risks to your corporate environment, scenario planning, creating incident plans and supply chain resilience. The next step in your BC planning should be to make sure that your crisis communications channels are fit for purpose.
Data gathered by information technology research company, Gartner, into the use of emergency notification systems shows that across all sectors, actual use of such systems was far greater than planned. The research shows that 67% of organisations made use of their emergency communications systems every year for traditional business disruption emergencies such as IT, communications and power failures, against only the 4% that they had anticipated that they would use it. And 51% of organisations made use of their systems for operational crises, such as office closures and equipment maintenance, against the 15% that had envisaged doing so.