The UK aviation industry has been having a torrid time of late. Two of our biggest carriers have both been undergoing a nightmare.
Ryanair, the larger of the two, has cancelled innumerable flights both immediately and for the forthcoming months. Hundreds of thousands of passengers have had their plans - business, holidays, celebrations and weddings - thrown into total chaos. To cap it all the company would appear to have utterly failed in its communications strategy to its customers - and one assumes its employees.
Stories abound of no information, poor information, wrong information or totally misleading information. Indeed, the Civil Aviation Authority has finally had enough and severely criticised Ryanair and threatened action if "things" are not put right.