blog-page-image

Crises Control News & Blogs

Recent blog posts
Best practice #6 - Practice makes perfect

In the previous blogs in this series on best practice in BC planning, I looked at identifying and mitigating the risks to your corporate environment, scenario planning, creating incident plans, supply chain resilience and crises communications that are fit for purpose. The next step in your BC planning should be to make sure that your response plans don't come unstuck in real life by practicing and testing them when the pressure is off.

The best laid plans can come to nothing if they have not been tested. The purpose of this is twofold. First of all, testing will help to ensure that the plan will work in practice. Secondly, testing will greatly increase the chances that the response team will know what they are doing when they are called into action.

There are two different types of test that can be carried out, a desktop/virtual exercise and a real/live exercise. A “desktop/virtual” exercise is a paper run through of your plans. This desktop exercise might simply be checking that all of your incident resources are in place, action plans are available, contact numbers are up to date and any physical supplies necessary are in place.

It’s not the breach that will kill you, but your response to it

Another week, another high-profile data breach and another Chief Security Officer has lost his job as a result. In September it was the CIO and CSO of US credit rating agency Equifax. This week it is the Chief Security Officer of taxi mobile app giant Uber who has been fired following the revelation of a significant data breach at the company back in October 2016.

The Equifax breach involved the penetration of its US dispute portal web application by hackers, who then stole personal data belonging to some 143 million US citizens, including social security numbers and dates of birth.

In the Uber breach, hackers obtained login credentials allowing them to access data stored Uber's Amazon Web Services account. They stole personal data belonging to 57 million Uber users, including names, email addresses and phone numbers, as well as the driver's licence numbers of about 600,000 drivers in the United States.

Building business and community resilience together

Helping companies and communities to build resilience into their operations and networks is the mission that Crises Control was created to achieve. So when we were introduced to business transformation consultants, Alchemmy, and their Application for Resilient Communities (ARC) platform, we realised that we had found some kindred spirits.

London is home town to both companies and it is a city that has suffered more than most in recent months with the terrorist attacks at Westminster, Borough Market and Parsons Green, and the catastrophe at Grenfell Tower.

So, we were delighted to be able to support the recent Creating Resilient Communities event hosted by Alchemmy, London First and Dogfi.sh, to discuss how to connect communities and put into place information exchange between community members.

Crises Control and ThreatSpike win Cyber Security Partnership of the Year  2017

I am delighted to announce that leading business disruption incident management tool, Crises Control, and cutting edge behavioural monitoring tool, ThreatSpike, have jointly won the category of Cyber Security Partnership of the Year in the prestigious CIR Risk Management Awards 2017.

Crises Control and ThreatSpike recently joined forces to provide an end-to-end cyber attack alerting system. These two SaaS products are a natural fit for each other. They both address the urgent need for solutions that help businesses to mitigate the threat of cyber attack on corporate IT networks. ThreatSpike will uncover, protect from and prevent such attacks. Crises Control will alert the security or IT team immediately to cyber threats as soon as they occur, thanks to its integrated trigger alert capability.

What can graph theory tell us about resilient communities?

Graph theory is the study of mathematical structures used to connect up nodes or points, which are linked by arcs or lines, first proposed by 18th century Swiss mathematician Leonhard Euler. The concept of connectivity seeks the minimum number of nodes that need to be removed to disconnect the remaining nodes from each other. The connectivity of a graph is an important measure of the resilience of a network.

What can we learn from this mathematical theory about resilient communities? Well, quite a lot actually.

First of all, it tells us that the more connected we are as a community, the more resilient we become. If each member of a community is connected with several other members then the strength of that community is multiplied and resilience begins to be built into the network.

Flight delays ahead, plan now for your journey

The UK aviation industry has been having a torrid time of late. Two of our biggest carriers have both been undergoing a nightmare.

Ryanair, the larger of the two, has cancelled innumerable flights both immediately and for the forthcoming months. Hundreds of thousands of passengers have had their plans - business, holidays, celebrations and weddings - thrown into total chaos. To cap it all the company would appear to have utterly failed in its communications strategy to its customers - and one assumes its employees.

Stories abound of no information, poor information, wrong information or totally misleading information. Indeed, the Civil Aviation Authority has finally had enough and severely criticised Ryanair and threatened action if "things" are not put right.

Crises Control features in Business Continuity Software Report 2017

Crises Control has featured once more in the new Continuity Insurance & Risk Magazine, Business Continuity Software Report 2017, a market leading analysis of the top 19 global suppliers of business continuity management software.

The report reviews the current market in business continuity software and draws a number of conclusions on the state of the market:

Crises Control exhibiting at Air Cargo Handling Conference 2017

Crises Control, the business continuity platform and quality assurance tool, is exhibiting at the Air Cargo Handling Conference 2017, to be held at the Corinthia Hotel, Budapest from 19-21 September.

The airline industry is subject to a wide range of predictable events that have the potential to disrupt its smooth operations, including severe weather, industrial action and the security threat. When disruption events take place, air freight companies, ground handling agents and airport authorities, need to be able to respond quickly to alert and activate their response teams. They also need to keep their supply chain and customers informed.

Crises Control can equip air freight operators with the integrated communications platform needed to reach response teams, supply chains and customers. It is also a business continuity tool to handle any business disruption event and return to normal service. It can help to support quality assurance programmes through the delivery and tracking of operating instructions and automated performance reporting.

Crises Control and ThreatSpike are finalists in Risk Management Awards 2017

I am delighted to announce that leading business disruption incident management tool, Crises Control, and cutting edge behavioural monitoring tool, ThreatSpike, have been jointly shortlisted for the prestigious CIR Risk Management Awards 2017, in the Cyber Security Product/Partnership of the Year.

Crises Control and ThreatSpike recently joined forces to provide an end-to-end cyber attack alerting system. These two SaaS products are a natural fit for each other. They both address the urgent need for solutions that help businesses to mitigate the threat of cyber attack on corporate IT networks. ThreatSpike will uncover, protect from and prevent such attacks. Crises Control will alert the security or IT team immediately to cyber threats as soon as they occur, thanks to its integrated trigger alert capability.

Best practice #5 – Crisis communications that is fit for purpose

In the previous blogs in this series on best practice in BC planning, I looked at identifying and mitigating the risks to your corporate environment, scenario planning, creating incident plans and supply chain resilience. The next step in your BC planning should be to make sure that your crisis communications channels are fit for purpose.

Data gathered by information technology research company, Gartner, into the use of emergency notification systems shows that across all sectors, actual use of such systems was far greater than planned. The research shows that 67% of organisations made use of their emergency communications systems every year for traditional business disruption emergencies such as IT, communications and power failures, against only the 4% that they had anticipated that they would use it. And 51% of organisations made use of their systems for operational crises, such as office closures and equipment maintenance, against the 15% that had envisaged doing so.

UK SMEs lack awareness about risks posed by GDPR

New research suggests that owners and directors of SMEs based in the UK are less likely to identify risks that could impact their business than small company owners in Germany and France. And the lack of awareness is greatest over the risks posed to small businesses by the EU GDPR.

The research, collected from 1,000 SMEs in the UK, France and Germany for the Gowling WLG Digital Risk Calculator, reveals an over-optimistic picture amongst UK business owners compared to their European counterparts.

Across the board, the UK business owners consistently self-identified up to 25% fewer risks for each risk area. The risks covered by the calculator include:

Tall buildings are vulnerable to safety threats, but technology can help provide the answer

Buildings and the safety of the people inside them are a growing cause of concern for our society. Buildings are getting taller and more complex and the range of risks to which they are exposed seem to be expanding. Flooding in downtown Manhattan, skyscraper fires in London and Dubai, terrorist attacks in numerous locations.

Of course many of these risks are not new at all, but the vulnerability of people living or working inside the buildings is certainly growing as they reach towards the sky. Many different types of building are at risk, commercial offices, private and public housing, and even entertainment venues.

Building managers for the more high profile locations, office buildings in the City of London and Manhattan, or sports stadia around the world, are used to operating risk registers that assess and attempt to mitigate the range of threats posed to their buildings and people. But now the managers of bars and restaurants, local authority housing and all types of entertainment venues also have a job on their hands.

What keeps you awake at night? Data, generator and the regulator!

As the owner or director of a small business, what keeps you awake at night?

Almost certainly at the top of the list is the thought that your trading operations might be interrupted. Perhaps by a cyber attack that denies you access to all of your customer data, so that you cannot contact them. Or perhaps by an event such as a fire, flood or power outage shuts down your online or customer store retail operation.

In either event you know that the trading interruption is going to cost you big money. You will lose revenue from your retail trade, incur the cost of restoring your operations and, long-term, suffer the possible loss of customers to your competitors.

Crises Control nominated for Cloud DR and Continuity Product of the Year 2017

I am delighted to announce that Crises Control, the mass notification, multi-channel, business continuity platform and crisis response solution, has been shortlisted for Cloud DR and Continuity Product of the Year in the inaugural Computing Cloud Excellence Awards 2017.

Developed in 2014 by Transputec for its own clients, Crises Control was so successful that they took its development up a level, adding to its user experience and incorporating a number of features unique in the field, before launching it onto the open market.

This latest award nomination confirms Transputec’s long-established reputation as a pioneering innovator in the field of cloud services, alongside a nomination for another Transputec developed product, SHIELDIntelefile for Most Innovative Cloud Service or Product of the Year.

Make sure you can relax on the beach this summer

Summer has arrived and with it the summer holidays. Kids are off school and the long summer stretches out in front of us. The beach, lake and mountains await and with them the opportunity to put down that laptop and ignore the e-mails whilst you sip a frozen cocktail in the swimming pool.

Sounds great doesn’t it, except that it is not true. Unless you have amazing self discipline, or you simply forgot to pack your smart phone, you will be unable to resist the temptation to have a quick peek at your e-mails every so often. And, once you have seen something interesting, then you will be literally unable to stop yourself intervening with an authoritative message from wherever you are in the world. Our always connected world has its drawbacks as well as its advantages!

Even worse, there may actually be a work event that requires the attention that only you as MD, Director or Vice President can give it. Perhaps an employee misconduct issue, or a data breach, a health and safety event or a critical IT failure. Like it or not (you probably do like a bit too much!), sometimes you are irreplaceable.

Crises Control launches integration with ThreatSpike in response to ransomware attacks

Leading business disruption incident management platform, Crises Control, has joined forces with cutting edge behavioural monitoring tool, ThreatSpike, to provide an end-to-end cyber attack alerting system, in response to the recent wave of ransomware attacks.

These two SaaS products are a natural fit for each other. They both address the urgent need for solutions that help businesses them to mitigate the threat of cyber attack on corporate IT networks. ThreatSpike will uncover, protect from and prevent such attacks. Crises Control will alert the security or IT team immediately to cyber threats as soon as they occur, thanks to its integrated trigger alert capability.

ThreatSpike is a cutting edge behavioural monitoring tool that identifies unusual or suspicious behaviour inside a corporate IT network. It has a number of functions which directly address the ransomware threat. Firstly, it will immediately alert system administrators to the appearance of malware on a network.

The Mother of all............... Parliaments

Oh good Lord! Who would believe it? It's almost beyond parody! Surely not! This cannot be true! The great and good in the land have been hacked!

After spending millions on Committee's, new departments, investments in the national police service, and national security Members of Parliament, Members of the House of Peers, their Civil Servants and support staff have had their computer systems hacked. One Honourable Member has reportedly said that "It could be highly embarrassing". He should smell the coffee - IT IS highly embarrassing.

They have warned us, created videos, run advertisements, sponsored and held conferences. They have witnessed the hacking of Google, the NHS, the banks, TalkTalk, Tescos and a myriad of other bodies corporate, national and international and they have tutted and wobbled their heads. They have spent time and energy identifying the mote in other organisations' eyes but missed the beam in their own.

Best practice #4 – How resilient is your supply chain?

In the previous blogs in this series on best practice in BC planning, I looked at identifying and mitigating the risks to your corporate environment, scenario planning and creating incident plans. The next step in your BC planning should be to consider your supply chain resilience.

In our ever more interconnected world, where we rely not only on third-party suppliers of materials and utilities, but also cloud-hosted data storage, outsourced IT help desks and many other outsourced services, our supply chains are becoming ever longer and more remotely spread. This trend brings with it many business benefits, such as access to highly trained professionals on demand. But it also leads to increasing risks of dependency on these stretched supply chains.

The BCI Supply Chain Resilience Report 2016 contains some interesting facts. 70% of respondents to their survey had experienced at least one supply chain disruption in the last 12 months. 41% of disruptions occurred at the Tier 1 level and, in spite of this, 66% of respondents did not have full visibility of their supply chains. 68% of companies affected by a disruption event suffered from loss of productivity, 37% lost revenue, 40% received customer complaints and, worst of all, 38% sustained damage to their brand reputation.

Major incident readiness is a duty for public authorities and private business

London is waking up today to the news of yet another tragedy and disaster on our doorsteps. A 24 story block of flats in Notting Hill, West London has been gutted overnight by a massive blaze, and there are many people injured and unaccounted for. Fatalities have been confirmed by the London Fire Brigade.

The tragedy will have life changing consequences for hundreds of people in the flats themselves, lost loved ones, lost homes. They will be impacted for years to come. But the impact of the fire is also being felt by hundreds of thousands of people who live and work in West London.

Smoke from the fire can be seen for miles around, the building itself is in danger of collapse and a major artery into London from the west, the A40, which is only a few hundred yards from the location, is completely closed. A number of underground lines that run close to the location have also been suspended during the morning rush hour. This all adds up to massive disruption for the hundreds of businesses in west London whose employees need to get into work this morning.

Crises Control launches new emergency notification solution

In the wake of the continued terrorist attacks in London Bridge, Manchester, Brussels, Paris, and many other places, Crises Control has launched a new Emergency Notification Solution. This will address the needs of security and safety professionals who have a duty of care to their employees, students, customers and other visitors to their business location or campus.

Following the recent UK attacks, we have been inundated with requests from customers who have been forced to consider how they would respond to events of the type we have tragically seen in Manchester and London over recent weeks.

In response to these requests for help, we have launched our new Emergency Notification Solution to meet the specific needs that customers have to notify, locate and assist employees, students, customers and others who might be affected by a critical event on or near to their premises.

Contact us

Crises Control
Transputec House
19 Heather Park Drive
Wembley
London, HA0 1SS

+44 (0) 20 8584 1385

Crises Control

We are very pleased to have the Crises Control Service, a quicker notification time allows maximum time for proper preparations, which minimizes life safety concerns and mitigates impact to our bottom line.
Jason Jackson
Jason Jackson
Director
JoomlaMan