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Incident Management Solution

Mobilise your team and manage your incident response

When an incident happens, every minute counts. The quicker you can activate your incident response, the quicker you can begin to bring the incident under control and resume your normal business operations.

If you can reduce your response time, you will likely reduce the damage caused to your business and your reputation. You will save on recovery costs and you will also save your customers from going elsewhere to meet their needs.

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Reduce your response time to two minutes

Crises Control Incident Management Solution can reduce your response time from the industry average of 60 minutes to less than two minutes. This is a saving of 96%. This will save you time, money and customers.

Crises Control will help you plan for your incident using our unique iSOP Wizard, Task Manager and Incident Library. When an incident occurs, then your plans will already be in place and ready to distribute within a couple of clicks. You can allocate tasks to your response team and track their completion using our Task Manager.

What are the benefits of our solution?

  • Launch incident alerts to response teams
  • Distribute supporting documents to response teams
  • Log receipt of alerts and documents
  • Create incident SOPs with iSOP Wizard
  • Create task lists with Task Manager
  • Allocate tasks and actions to individuals or teams
  • Set task completion KPIs
  • Monitor performance through dashboard reporting
  • Create automated audit logs for post-incident review
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Use Case – Construction Company

A construction company need a flexible incident management tool to communicate with their remote employees based at construction sites and also those located at their corporate HQ building. Having suffered from a number of network outages, they chose the Crises Control Incident Management Solution to meet provide a cloud-hosted solution for document storage and secure communication, to ensure that they could still manage an incident via mobile devices, even if the incident took out their own IT systems.

Solution Features

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Launch Incident Quickly

Crises Control lets you quickly launch and manage incident processes, alerting the Business Continuity Management team without depending on your IT infrastructure or other resources.

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Instant Notifications

Reach your Business Continuity Management Team (BCM) through push notifications, emails, SMS, phone calls or any combination. This will ensure rapid notifications and acknowledgement of critical incidents.

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Mobile Apps

When a crisis occurs, does everyone on your BCM team know their role? Do you know where they are? With the Crises Control mobile app for iOS and Android platforms, you can manage your incident responses from anywhere.

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Incidents Library

Crises Control’s web portal provides an easy crisis incident management, updates, deployment with actions or new incidents processes creation. Simply get access and manage your incidents library to meet your exact needs.

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iSOP Wizard

Our new Incident SOP Wizard is a unique service of great value to small and large businesses alike that do not have the resources to create their own incident standard operating procedures themselves, or the budget to commission a consultant to create one.

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Task Manager

Our new Task Manager module provides a valuable addition to your existing incident management functions that comes into its own once you have launched an incident, allowing you to create, delegate and track multiple incident tasks lists.

Crises Control

We are very pleased to have the Crises Control Service, a quicker notification time allows maximum time for proper preparations, which minimizes life safety concerns and mitigates impact to our bottom line.
Jason Jackson
Jason Jackson
Director
JoomlaMan