Crises Control Knowledge Hub

Fundamentals

Business Resilience

What is business continuity?

Business continuity is planning for difficult situations, so that when they come to pass you can continue to function with as little disruption as possible.

Business continuity planning involves understanding the processes, procedures, decisions, tasks, activities, and more that your organisation needs to avoid certain disasters (for example, taking precautions against cyber attack, or putting in physical security measures to protect your building and assets from criminals), or to reduce their impact if they do happen (for example by identifying who needs to do what job, and training them to be ready).

Effective business continuity relies on responders who are trained in their incident response responsibilities.

IT Alerting in a Crisis

What is IT alerting?

IT systems are the heart of any organisation, and any incident on an IT system could escalate quickly into something much bigger. As a result, organisations use IT alerting systems to ensure that incident response teams are notified as soon as a monitoring system discovers any form of unusual activity.

IT alerting systems connect IT monitoring systems (for example a SIEM solution) with IT responders. An IT alerting system that is connected to a mass communications and incident response platform enables the response team to communicate with each other, follow a set plan of mitigation tasks, and record every step of their response.

Alerting the Public in an Emergency

What is a public warning system?

A public warning system or emergency alert system is a mass notifications platform that allows public authorities to quickly alert the public to a critical incident through their mobile phone.

Public alerting systems are designed for anyone who has responsibility for keeping the public safe before, during, and after a critical event – for example governments, local authorities, emergency services, venue managers, and more.

Employee Safety and SOS Alerts

What is an SOS panic button?

An SOS panic button is a discreet button that activates a SOS alert to a response team when someone is in trouble.

Employers have a duty of care towards their employees. A SOS panic button on a phone app, including through a communications app is designed to help them achieve this duty. SOS panic buttons include silent or sounded alarms, location trackers, ability to call or message with responders, and resolution options.

Daily Communications

What is an emergency mass notification system?

An emergency mass notification system is a platform designed to send simultaneous alerts to groups and individuals in emergency situations.

Dedicated emergency mass notification systems are a fast, reliable, secure way to send notifications to employees, stakeholders, or even members of the public directly to their phones, and warn them about an impending incident, send them advice during an active incident, issue follow up instructions, or notify them that a crisis has passed.

Used properly, emergency mass notification systems are a vital tool in an organisation’s business continuity and resilience efforts.

Communications for Security and Safety Teams

Why is communication important in a major incident?

Every second counts in an emergency. Effective communication between response teams is vital to reducing the impact of the incident, saving time, money, reputation, and even lives.

For security teams communication with other responders, headquarters, and even the public enables them to control the situation. As a result they need a communication system that is quick, reliable, and secure. Security teams also benefit from comprehensive communications plans which they have had time to review and practice so they know what to do during the incident itself.

Workplace Health Checks

What are employee Covid-19 workplace questionnaires?

As employees begin to return to work in the office, organisations will want to ensure that everyone is, and stays healthy. 

Employee Covid-19 workplace questionnaires are a way to verify the health status of every employee through a simple targeted questionnaire that asks employees to evaluate their healthiness, report symptoms, declare a positive test result, or notify you of contact with an infected person.

These questionnaires help organisations keep with workforce healthy and maintain operations.

Crises Control GDPR

What are GDPR business continuity requirements?

The GDPR requires all organisations operating in the EU to have business continuity plans in place for information security situations.

What this means practically is that organisations must have plans in place that build resilience into their information security strategy, and enable them to recover quickly from any form of security breach.