News & Blogs

Communication let me down… Why you need a notification system!

Charlie Maclean-Bristol, Director of Training at Crises Control Channel Partner, Business Continuity Training, discusses the importance of having an effective communication system during an incident.

CIR Magazine 2015/16

Crises Control features in CIR Magazine 2015/16 EMN Software Report

Crises Control has featured for the first time in the Continuity Insurance & Risk Magazine, Emergency and Mass Notification Software Report for 2015/16. The Report is a market leading analysis of the top 13 global suppliers of emergency and mass notification software.

Avoid London area closed, turn on radio

On the 7th July 2005 four bombs were exploded in London. The repercussions are felt to this day with survivors still requiring medical treatment for their injuries and families, from all over the world, grieving their losses. All forms of communication were tested to the limit on that day, in some areas there was chaos.

Talk the Talk

Better to walk the walk than Talk the Talk

Telecommunications company Talk Talk are coming under increasing pressure over their delayed response to a cyber attack on their website which took place last week and resulted in the loss of confidential customer data to cyber criminals. The company apparently took 24 hours to report the breach to the Information Commissioner and even longer to tell customers that their data was at risk.

Leading corporate resilience expert joins Crises Control

Following my roles as Statutory Deputy Mayor of London, Chair of the London Resilience Forum and Chair of the 7 July Review Committee, I have been searching for a communications system that has the potential to enhance the resilience of cities and corporations and aid their business continuity and disaster recovery planning.

wins prestigious technology award

Founder of business continuity start-up wins prestigious technology award

The founder of a start-up company responsible for developing a pioneering business continuity mobile application has just won the prestigious Asian Professional of the Year Award 2015 for IT and Technology. Rickie Sehgal, Chairman of Crises Control, received the award at a glittering ceremony held at the 5-star Grange City Hotel near Tower Bridge.

Business continuity planning

Business continuity planning. There's an app for that!

These days we are used to the idea that there is a mobile phone application for every problem presented by modern living. Need to pay a bill or transfer some money? There is a mobile phone banking app for that. Need to find your way to a new place? There is a mobile GPS app for that. Need to get some takeaway food delivered to your door. There is a delivery service app for that. Need to call a taxi late at night and pay on your credit card? There's an app for that as well.

Human error

Human error is inevitable when humans are involved

Technology is a great enabler that can multiply the efficiency of any organisation many times over. But that same power can also multiply the opportunity for mistakes to happen and the impact of those mistakes when they do take place.

incident response

Five steps to preparing yourself for a successful incident response

Research conducted with social care providers across England, into their business continuity planning and preparations for emergency response, has exposed a lack of robust planning for dealing with business disruption incidents.

Social care

Social care homes need to raise their game

Research that we have carried out with social care providers, published today, show s that hundreds of NHS funded social care homes across England will need to raise their game in order to meet their emergency planning obligations under the Civil Contingencies Act 2004. Many of these care homes are currently not even aware that they are covered by the Act if they receive NHS funding for any of their clients. All of them will have to meet strict emergency planning guidelines, including the staging of exercise to test their business continuity plans every six months.

What to do when transport disruption strikes

According to figures just released by the ONS, there were 800,000 working days lost to strike action last year, nearly double the total for 2013. Although this figure is still way below the 1979 peak of 30m working days lost.


Insurance industry told to conduct disaster stress testing

I freely admit to being something of a pessimist when it comes to foreseeing potential disaster scenarios everywhere. That probably comes as part of the job. But at least I am not as pessimistic as the Prudential Regulation Authority, the branch of the Bank of England that is responsible for ensuring the resilience of the financial system in the UK.

emergency communications

Think the unthinkable now with your emergency communications

Scotland Yard has just carried out the biggest anti-terrorism exercise in London’s history, deploying more than 1,000 officers to combat a simulated ‘marauding attack’ on the city. The simulation, code-named “Strong Tower” comes just days after a trio of deadly attacks in France, Kuwait and Tunisia, where 30 British tourists were killed. The current exercise was planned six months ago, in response to the Charlie Hebdo attack in Paris and a siege at a Sydney cafe.


EMNS is Your Flexible Friend

In my last blog I talked about the increasing importance, in the world of business continuity, of the emergency mass notification service (EMNS), which is focused on the electronic activation and management of notification messages to groups or individual stakeholders during business disruption events.


What is this thing called EMNS?

If you work in the world of business continuity or disaster recovery, you will be familiar with the concept of acronyms, which populate our world in ever increasing numbers. In fact there are so many out there in business continuity circles that there is a website dedicated to them. 'BCM' and 'DRP' may be familiar to us all, but how about 'CBF' (critical business functions), 'MTPD' (maximum tolerable period of disruption) or even 'RTO' (recovery time objective).


Even White House connected systems are not safe from hackers

"If you are connected you take your chances"


Who would predict an underground fire, in London?

There are many events that you can predict as a risk to your business operations, loss of power, loss of internet, severe weather, supply chain disruption etc. This is the purpose of your corporate risk register, which should be kept updated on a regular basis as your operational risks shift and change. But on top of your considered risk assessment planning, you must always make allowance for unknown events that can come at you out of a clear blue sky. Sometimes literally! There was just such an event in Holborn, Central London yesterday.

Business Continuity Planning

Five Things to Watch Out for in Your Business Continuity Planning

There seems to be a trend these days for spotting five things that we have learnt from any given event. I don’t know why five things rather than say ten. Maybe it’s because after that number people start to get bored these days.