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The Crises Control platform makes emergency communications and managing crises simple.
Below is a list of key features and functions of the Crises Control platform.
Contact and group management
- Update contact information automatically by integrating Crises Control to Enterprise Directory /CRM /HR /payroll systems such as Microsoft Active Directory.
- Easily update individual contacts through the Crises Control portal.
- Import contact information from spreadsheets, CSV files or other contacts lists.
- Set up, disband, and manage groups from the portal.
- Automatically update groups from integrated systems by role.
- No limits on group membership size.
- No limit on the number of groups and locations you can set up.
Multi-channel delivery
- Send messages through up to five channels: SMS, email, app push notification, IVR calls, and desktop notifications.
- Use Crises Control conference calls for additional communications with up to 150 people.
- Cascading: Messages are delivered channel by channel as set up. Once a user has acknowledged a message through one channel, messages will be stop.
- Integrate your social media channels with Crises Control to update your followers quickly and easily.
- Send audio messages/ recordings to users.
GIS, geospatial, geofencing support
- Map-based drawing and selection tools.
- Automatic address geocoding for contacts.
- Rule-based, group-based or individual contact selection.
24/7 international support
- The Crises Control portal and application are available in: French, Spanish, Italian, Polish, and Arabic. Contact us if you have specific language requirements.
- Audio messages can be recorded and sent to support users, globally or locally, and who require a different language to the ones available today.
- Messages can be sent to any person anywhere in the world.
- Messages can be sent in different formats according to the technical capabilities and limitations of users located in specific countries.
- Sender ID for SMS messages and Caller ID for IVR can be edited according to specific requirement.
Message management
- Message delivery validation.
- Message acknowledgements.
- Create template messages that can be saved and sent quickly in an emergency.
- Create specialist messages for groups in advance.
- Schedule messages to send out at specific times.
- Choose the channels you wish to use for each message.
- Set escalation options (e.g. cycle through contact's channels, retry rules, escalation rules and call redirection).
- Send messages requiring a response with predefined responses (survey /polling).
Message types
- Text messages
- Image/ video/ sound file messages
- File messages
- Link messages
- Checklists and surveys
- Customised predefined responses
Pandemic support
- Send employee health and wellness checks with a predefined survey or free text.
- Schedule daily check-ins with remote employees.
- Pandemic related incident response templates.
- Carry out return to work safety checks.
Personal safety
- The Crises Control app includes an SOS emergency panic button.
- ‘Track me’ function will send a location back to headquarters. Track me will only turn off when the user is physically located.
- Optional silent notifications for personal safety circumstances.
- Track me can be used for frontline workers whether they are on site, or off.
Operations environments
- Production and recovery data centers by country and region.
- Failover and backup: Contracted SLAs and 24/7 system monitoring (99.99% HA).
- 24/7 customer support via phone and email.
- Data center security: Physical access control and staff controls.
- Privacy support by country/ region.
Message and platform security
- All messages sent by Crises Control are SSL encrypted (256bit) in transit.
- Photos and videos are sent by a secure link to the Crises Control portal.
- Data at rest is encrypted by an MS SQL Security Framework.
- The app and portal are password protected.
- MFA can be set up to control access to the Crises Control platform.
Single sign on
- The Crises Control platform can be integrated with single sign on systems for a frictionless sign in.
Reporting options
- All activity is recorded and saved for later use.
- Activity reports are created in real time providing a true picture of events.
- Reports can be downloaded in CSV format.
- Reports contain PING data such as user responses to messages, and incident management data including task completion statuses.
- Audio files of conference calls are saved and can be downloaded on demand.
