The System
You can use the Crises Control system from anywhere in the world from your desktiop, laptop, tablet or mobile phone. All you need is internet access for all devices except with mobile phones, The Crises Control App can receive messages via SMS and telephone ene when you have no data signal or internet access.
About Ping
PING is like your own private and secure "WhatsApp" but much more powerful. PING can be used to send messages between people in your organisation securely because it is private for you organisation.
The messages are transmitted from device to device encrypted and can have associated photos and or videos, however the photos and videos are not sent to the message receiver. Therefore, they are not downloaded to their device, they are kept in our cloud and only a link is sent to the message receiver. GDPR rules require PII to be protected from unauthorized or unconsented distribution.
Notifications and Alerts
If you are not receiving emails from Crises Control it is probably because your Network Spam filters are blocking incoming email or they are going to your Junk folder.
Spam filters are customizable and can block emails containing specific words, and some networks or organisations have strict rules that automatically block or mark messages sent outside of a whitelist. You can whitelist www.Crises-Control.com so they aren't blocked by your organisation.
Whitelist Information for Crises Control
Domains & IP Blocks
If you're behind a firewall that blocks access to all traffic except for certain domains or IPs and the network has granted access to just www.crises-control.com, the network administrator needs to add all our domains, subdomains, and IP blocks for the site to work properly. Otherwise, you might experience issues, for example certain pages won't load or you won't be able to upload or view files or you can’t see tutorial videos on "how to do things".
Domains
*.Crises-Control.com
*.Vimeo.com
The asterisk (*) is a wildcard used to account for any subdomains we use. The last item in the list is for Vimeo, which we use to host video tutorials and training materials.
Billing and Upgrades
The App
About Incidents
An incident is an unexpected event that can cause disruption to the normal running of your business.
For example, an incident, in the context of occupational health and safety, is an unintended event that disturbs normal operations.
An incident, in the context of information technology, is an event that is not part of normal operations that disrupts operational processes.
An incident may involve the failure of a feature or service that should have been delivered or some other type of operation failure. Security incident are events that indicate that an organization's systems or data may have been compromised.
An incident can be: fire, flood, denial of access, loss of internet, loss of telecommunications, injury or death at workplace, power outage, cybercrime, data breach, supply chain disruption by severe weather, damage to an aircraft, bomb, terrorism, and many more incidents that require you to rapid make people aware and share information with them.
GDPR
The General Data Protection Regulation (GDPR) is a sweeping new EU law that went into effect in all EU Member States on May 25, 2018. It mandates how companies can collect, store, delete, modify and otherwise process personal data of EU citizens. It applies to any company that processes personal data of EU citizens, regardless of whether it has any physical presence in the EU, or even whether it has any EU customers. Companies are also required to pass these obligations down to all of their vendors and suppliers who may also handle personal data of EU citizens anywhere in the world. Despite Brexit, the UK is committed to stay compliant with the GDPR
Technical, Security and Resilience
Crises Control is wholly owned by Transputec, a privately owned limited company. Transputec is an established IT services and solutions company with over 30 years of innovation, managed serices and excellent customer service.
Support
We offer you full 24/7 technical support to assist you when you need it. We recognise the importance of a rapid response to and resolution of any issues that you encounter. Our team will aim to resolve your issue immediately over the phone.
Standard Support is provided by e-mail for day-to-day questions and issues for Business solution customers. We will aim to respond to your query within 2 hours and resolve it within 8 hours. Exceptionally, where you need urgent assistance for an emergency notification and you are experiencing difficulties, all users can call our Emergency Live Operator phone line and a representative will assist you in sending a broadcast notification.
Premium Support is provided by e-mail or by telephone for day-to-day questions and issues for Enterprise solution customers. We will aim to respond to your query within 2 hours and resolve it within 4 hours. In addition to the support options noted above, we also offer a Concierge Service. This includes proactive assistance in helping you to get the most out of your Crises Control service.