The System

Where can I use Crises Control?
Anywhere in the world, as long as you have 3G or telephone reception you can create incidents, send alerts and keep track of the progress of your incident. There are lots of predefined incidents for you to choose from that can disrupt your businesses. These can be altered to suit your specific needs and of course you can create bespoke incidents. If you already have BCM procedures, you can use Crises Control to provide a communication layer above your BCM strategy, which not only can alert the stakeholders as soon as a crisis occurs, but also provides the relevant incident management assets to them on their mobile phone or computer. It can be also used for day-to-day low severity incidents that can cause business disruption, but are not part of your BCM plan. For example: Cyber Attack, IT System Failure, or Power Outage can all be created as an incident and have its own stakeholder group with an action plan.
Can I run multiple crises at a time?
How easy is it to set up a user account with Crises-Control?
Can a company setup multiple locations?
Can a company set up departments?
Can I set up stakeholder groups?
What is the process for launching crisis incidents?
Is it straightforward to create my own Bespoke crisis incident?
Can I set up stakeholder groups?
Will I get instructions and help into creating my own Bespoke crises incident?
How quickly are incident alerts and actions delivered to users?
How are users associated to a particular company account?
Where is Crises Control managed?
What are media assets?
What are the possible crises-incidents that I can use or modify?
What incidents are in the Incident Library?
Can I copy a previous incident for fast and easy launch?
Can I attach files to the incident and ping messages?
Can I assign tasks to an incident?
Can I view the status of the tasks assigned to the incidents?

Notifications and Alerts

Not receiving Emails?
During the registration processes Crises Control will send you an email with instructions to complete your registration and download the App. The process of registration is automated and the email originates from [email protected] .
If you are not receiving emails from Crises Control it is probably because your Network Spam filters are blocking incoming email or they are going to your Junk folder.
Spam filters are customizable and can block emails containing specific words, and some networks or organisations have strict rules that automatically block or mark messages sent outside of a whitelist. You can whitelist www.Crises-Control.com so they aren't blocked by your organisation.

Whitelist Information for Crises Control
Domains & IP Blocks
If you're behind a firewall that blocks access to all traffic except for certain domains or IPs and the network has granted access to just www.crises-control.com, the network administrator needs to add all our domains, subdomains, and IP blocks for the site to work properly. Otherwise, you might experience issues, for example certain pages won't load or you won't be able to upload or view files or you can’t see tutorial videos on "how to do things".

Domains
*.Crises-Control.com
*.Vimeo.com
The asterisk (*) is a wildcard used to account for any subdomains we use. The last item in the list is for Vimeo, which we use to host video tutorials and training materials.
Can I receive a phone call in the event of an incident?
Can I receive an email and text in the event of an incident alert?
Will the push notification sound still play when a phone is on silent?
Will there be a push notification to show all the users that the crisis that occurred has been resolved?
Can I use older mobile phones that do not have push technology?
Can I receive an email and text in the event of an incident alert?
What is the average time between the Incident launch and the user receieving the call, SMS or alert?
Can I set up a conference call on demand when an incident is active?
Is it easy to track people and their reponse time?
Do SMS messages fail to get through sometimes?

Trial, Billing and Upgrades

How does the Business solution free trial account work?
Try a trial demo for 30 days. Provide us with your credit card payment details and you will be able to instantly use the Crises Control Business solution for your organisation. If you enjoy your Crises Control trial, do nothing at the end of your trial and your monthly Business subscription will begin 30 days after you opened the account. Membership will automatically continue for as long as you choose to remain a member.
How does the proof of concept trial work?
How does the Crises Control billing work?
When will you charge my credit card?
How do I cancel my account?
What are the charges for Phone calls and SMS text?
Are the calls or SMS charged by the users network?
How do I increase my number of users?
How do I increase my number of key holders?
How do I add the Task Manager Module?
Will I have to start all over again if I restart my Crises Control account?
Can I re-join Crises Control if I cancel my membership?

Technical, Security and Resilience

What are Transputec credentials as an IT service provider?

Crises Control is wholly owned by Transputec, a privately owned limited company. Transputec is an established IT services and solutions company with more than 30 years of IT innovation and excellent customer service. It was founded by two computer science students from Imperial College in their dorms, starting by developing applications for the banking industry and then migrating to a full IT services organisation.

Transputec is a premier business partner of IBM and a select partner of CISCO. Our clients include Danone, Swissport, Incisive Media, Boden and Nandos. We have an international presence with offices based in London, Dubai, India and Manila and over 150 employees worldwide.

How robust are our data storage facilities?
How secure is our data storage?
How robust is our messaging infrastructure?
What business continuity/disaster recovery arrangements do we have in place?
Is Crises Control PCI compliant?
G-cloud framework
Hosting options
Do we offer a single sign-on option?
What service level targets do we have?
Is Crises Control a GDPR-Compliant?

The App

Do I need to register on the website before I can use the app on my device?
Yes. We have tried to make the process of registration as simple as possible. The process is quick and easy. You will receive a verification email invitation. Once this is completed your will then be invited by email to download the app to your mobile phone and start using it.
What kind of mobile devices does Crises Control support?
Does the Crises Control app work everywhere in the world?
How do I download the Crises Control app?
What actions I can perform using the mobile app?

About Ping

What can the PING be used for?

PING is like your own private and secure "WhatsApp" but much more powerful. PING can be used to send messages between people in your organisation securely because it is private for you organisation.

The messages are transmitted from device to device encrypted and can have associated photos and or videos, however the photos and videos are not sent to the message receiver. Therefore, they are not downloaded to their device, they are kept in our cloud and only a link is sent to the message receiver. GDPR rules require PII to be protected from unauthorized or unconsented distribution.

Can I send Photos and Video with the message?
Can I send a reply to a PING message?
What type of encryption is used for PING messages in transit?
Can I use the PING message to communicate with people in our Company no matter where they are in the world?
How many communication channels can I use to send a PING message?
How do I know if someone has read and acknowledged my message?
Can I give people an option to select different responses to my PING message?
How much text can I send in any PING Message?
Is the system GDPR compliant?

About Incidents

What is an Incident?

An incident is an unexpected event that can cause disruption to the normal running of your business.

For example, an incident, in the context of occupational health and safety, is an unintended event that disturbs normal operations.

An incident, in the context of information technology, is an event that is not part of normal operations that disrupts operational processes.

An incident may involve the failure of a feature or service that should have been delivered or some other type of operation failure. Security incident are events that indicate that an organization's systems or data may have been compromised.

An incident can be: fire, flood, denial of access, loss of internet, loss of telecommunications, injury or death at workplace, power outage, cybercrime, data breach, supply chain disruption by severe weather, damage to an aircraft, bomb, terrorism, and many more incidents that require you to rapid make people aware and share information with them.

Can I associate useful assets like Contact list to an Incident ?
Can I have a simple Standard Operation Procedure for people to follow for a specific type of incident?
Can I create TASKs that are assigned to people with time dependent escalation?
What’s is a Task?
Can I store my Standard Operation Procedure on your platform?
If I don’t have a Standard Operation Procedure what are my options?
Can I create a simple Standard Operation Procedure on your platform?
What kinds of other supporting assets can I store on the platform?
Is my Standard Operation Procedure available on demand via the app and the website?
Can the platform send reminders to the owner of a Standard Operation Procedure when it time for their review?
Can I run an incident simulation?
Can I schedule a Simulation for a set time or randomly?
Can I Trigger an incident by integrating Crises Control with other Software or Systems?
Can I send an incident alert to any Location worldwide?
Can I send an incident alert to any Department or Group worldwide?
Can I pick and mix Locations, Departments/Groups, and User in any combination?
Can I show my people the exact location where the Incident has occurred?
Can I track my people if I want to during an incident?
Can my people choose to be tracked if they feel vulnerable?
Can my people have a Panic Button for emergencies?
Can I track the progress of an incident with real time reports? Does Crises control provide real time reporting?
How many people can be informed when there is an incident?
Can I clone any incident when I want to create a new incident with a similar setup?
How many Incident can I create?

About Tasks

What does the Task Manager do?

Task manager is designed to ensure that all activities needed for a specific incident is carried out.

Task Manager Module allows Administrators and Key holders outline different activities (Tasks) that needs to happen during the incident and assign these tasks to specific users.

Why do I need it?
How can using Tasks benefit me?

Support

What level of support do I receive?

We offer you full 24/7 technical support to assist you when you need it. We recognise the importance of a rapid response to and resolution of any issues that you encounter. Our team will aim to resolve your issue immediately over the phone.

Standard Support is provided by e-mail for day-to-day questions and issues for Business solution customers. We will aim to respond to your query within 2 hours and resolve it within 8 hours. Exceptionally, where you need urgent assistance for an emergency notification and you are experiencing difficulties, all users can call our Emergency Live Operator phone line and a representative will assist you in sending a broadcast notification.

Premium Support is provided by e-mail or by telephone for day-to-day questions and issues for Enterprise solution customers. We will aim to respond to your query within 2 hours and resolve it within 4 hours. In addition to the support options noted above, we also offer a Concierge Service. This includes proactive assistance in helping you to get the most out of your Crises Control service.

What do I do when I need support?
What quality standards do we adhere to?

Start using Crises Control today

An efficient, user friendly, mass notification system made to support you when you need it the most