Support Options | Features


Support Options

We offer you full 24/7 technical support to assist you when you need it. We recognise the importance of a rapid response to and resolution of any issues that you encounter. Our team will aim to resolve your issue immediately over the phone or by e-mail.

Standard Support

Standard Support is provided by e-mail for day-to-day questions and issues for Small Business package customers. We will aim to respond to your query within 2 hours and resolve it within 8 hours.

Exceptionally, where you need urgent assistance for an emergency notification and you are experiencing difficulties, all users can call our Emergency Live Operator phone line and a representative will assist you in sending a broadcast notification.

Premium Support

Premium Support is provided by e-mail or by telephone for day-to-day questions and issues for Enterprise package customers. We will aim to respond to your query within 2 hours and resolve it within 4 hours. You will also be allocated a named account manager..

Concierge Service

Increasingly technology is becoming more and more complex and many small organisations prefer to consume an expert's services on demand, at the point of need, instead of having them on their payroll. We can provide that service when you need it. We can also support your during the on boarding process.

We can be a part of your response team and perform non-technical tasks on your behalf, providing additional resource to you at a critical time. This is a bespoke service which we would need to discuss and price with you on an individual basis. This service will augment your own resources and can provide an assistant during a critical event or even during day-to-day operations.

For example, the concierge could be used to support your response team by conducting an internet search for emergency suppliers, or IT subject matter experts. Our Concierge Service is available 24/7.

Call us on +44 (0) 20 8584 1385 or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. .




Contact us

Crises Control
Transputec House
19 Heather Park Drive
London, HA0 1SS

+44 (0) 20 8584 1385

Crises Control

For me, Crises Control stands out in a crowded field because it continually strives to provide an easy-to-use, action ready, business disruption solution.
Head of IT Services
Media Company