We offer you full 24/7 technical support to assist you when you need it. We recognise the importance of a rapid response to and resolution of any issues that you encounter. Our team will aim to resolve your issue immediately over the phone or by e-mail.
Standard Support is provided by e-mail for day-to-day questions and issues for Small Business package customers. We will aim to respond to your query within 2 hours and resolve it within 8 hours.
Exceptionally, where you need urgent assistance for an emergency notification and you are experiencing difficulties, all users can call our Emergency Live Operator phone line and a representative will assist you in sending a broadcast notification.
Premium Support is provided by e-mail or by telephone for day-to-day questions and issues for Enterprise package customers. We will aim to respond to your query within 2 hours and resolve it within 4 hours. You will also be allocated a named account manager..
Increasingly technology is becoming more and more complex and many small organisations prefer to consume an expert's services on demand, at the point of need, instead of having them on their payroll. We can provide that service when you need it. We can also support your during the on boarding process.
We can be a part of your response team and perform non-technical tasks on your behalf, providing additional resource to you at a critical time. This is a bespoke service which we would need to discuss and price with you on an individual basis. This service will augment your own resources and can provide an assistant during a critical event or even during day-to-day operations.
For example, the concierge could be used to support your response team by conducting an internet search for emergency suppliers, or IT subject matter experts. Our Concierge Service is available 24/7.