Previous Releases in the Portal
New and improved registration process.
Users will be provided overview of what Crises Control functions are.
Media Asset have been added to the System Audit. You can now see the recorded changes on media assets.
Media Asset Manager
View option for Media Asset is now available for download or for viewing.
User location now shows the date and time of the last captured location so you know how much time has passed since the last update.
Location/Department now has the details of the user who created the location/department.
Add Instant Task
Users can now create a Task "on the fly" for a live incident.
Get desktop notification of any Alerts, even if you are not logged into Crises Control.
You can now reply to ping message and incident messages. Check the replies in the conversation window for each message. You can choose to reply to all the user that received the message or to the sender only.
You can now add task notes and attachments at any time. These will be visible in the task audit.
Test Incidents on Yourself
Testing an incident without disturbing other is now possible with Test Incident on me. You can perfect the setup using this option.
You can now easily run incident simulations. Use the simulation button when launching an incident and it will be clearly marked as a simulation when your users receive messages.
Number of Incident Managers
You can now choose the number of required Incident Managers per incident from the Global settings.
Increased Message Length
The maximum message length has been greatly increased. You can now send ping and incident messages of up to 1500 characters. Bear in mind that this may cause the messages to be send with multiple SMS and it can greatly increase the length of a phone call which in turn may increase costs.
View Group/Dept Member
You can now view who is in a group before sending them a message so you can make sure all the people that need to receive the message are in the recipients.
Asset Review Overdue
Find all the assets due for review easily with the new Review Overdue filter.
Cascading Communication Channels
Select in which order the communication channels are used to send the messages. Select also how much time between each attempt.
Communication Channels by Priority
Select which communication channels to be automatically selected when changing an incident's severity or a ping's priority.
User Devices from user page
You can now view all the user's devices directly from the user maintenance menu.
You now have the option to make SOPs mandatory for every incident from the global settings.
Incident Icon Selection
New icon selection for incidents. Use search terms to look for matching icons. Icons are grouped into categories to make the selection easier.
Virtual Department/Location Members
While data segregation is enabled, it is now possible to make users virtual members. Virtual members of a group can receive messages sent to the group but will not be able to send messages back to the group. Furthermore, they will not be able to see the members of these groups.
View Deleted Items on Reports
It is now possible to include or exclude deleted items in reports by selecting the Show Deleted Items check box. It is easy to identify deleted items by the trash can icon on listings.
Don’t Lose your Changes
A warning will let you know if you're about to navigate away from a page without saving your changes.
Task Review Access from Live Incidents
You can now access task review directly from the launched incidents list.
Prevent Deletion of Assets in Use
In order to prevent the deletion of an asset still in use, you will now need to remove the asset from all associated tasks or incidents before being able to delete it.
Active and Inactive Incidents Tabs
Incident maintenance now separates the incidents in two tabs. One for active incidents and one for inactive. This produces smaller, easier to manage lists.
New User Import Templates
You can now choose from different templates to create different types of imports.
Selected Communication Methods in Delivery Reports
In the delivery report, we have now added a new icon to show what communication methods were selected by the user at the time of sending the message.
Open Map in a Separate Tab
View your live incidents on a map. This opens up in a new tab for a wider and more comfortable view.
Data Segregation Improvements
Users with Key Holder roles can manage staff, Locations and Groups/Departments while data segregation is on. This means that a Key Holder now have limited admin rights.
To use this feature, make sure all of your users belong to at least one Dept/Group and one Location.
Usage & Payment Improvements
Account Administrators can see now see their spending and usage pattern over the last 12 months graphically. This can help them better manage their automatic top up.
Task Timeline Improvements
The Incident Task Timeline has new filters and assignee list for each Task.
Create your own Incident Types
With our new fully customisable Incident type, edit existing Incident types or simply add new ones to create your own Incident classification.
Filter Users by Location and/or Department/Group
You can now Filter your Users by Location and/or Department/Group. This makes selecting your Users simpler before doing a Bulk Edit.
Bulk User Edit Improvements
Bulk editing is now much more versatile. Select the options you want to modify and apply the changes.
Evaluate month to month operational improvements for 6 to 24 months. View most effective channel of communication.
Email Templates Editable
Customise your email notifications.
Quickly replicate an incident to save time creating similar incident.
Add pictures or videos as attachments to your pings or incident messages.
Task View Enhancements
View task summary per incident for a quick overview of all current incident tasks, then drill down to task level to view the tasks for a single incident and filter the tasks if required.
Administrators can now view all open tasks for all active incidents in a simple view and if required, assign users to a task and effectively add them to the response/escalation teams while the incident is in progress.
Message Delivery Report
Provides information on the time taken to deliver a message to the User over the four different channels (Email, PUSH, SMS and Phone). Failed messages can be downloaded for review and further research.
Task Performance Report & Task Timeline
The following new Reports are available on the web portal to help you manage Tasks more efficiently:
1. Task Performance - This Report display the over-all Task Acceptance Performance and Task Completion Performance against KPI for your company.
2. Task Timeline - This Report provides a visual audit containing all Task-related activities completed throughout the lifecycle of the Incident.
SOS Emergency Alerts on Dashboard
SOS Alerts save the day when you need them most. The App has an Emergency SOS button which, when used will alert the rapid response team and provide them critical information to manage the SOS emergency. This can save lives.
ncidents vary in scope and severity, but what is also important is how long they last. We have added DURATION time in days - so you can better manage Incident scenarios.
Incident Actions - Drop-down Menu Options
Crises Control Dashboard is where you assess your Incidents and prioritise. That's why we made it possible to act upon your Incident directly from the dashboard. The "Action" button assigned to each incident opens up a menu that includes a set of the most frequently used actions related to an incident.
New Incident Creation Options
Incidents now have different responses, track geolocation of incident and users or keyholders, select the preferred communication channels, receive a silent push message etc. are powerful enhancement to user's security.
Global Configuration - Data Segregation
Information management is very important to every organisation, this new sections allow you to apply restrictions to the personal information that is displayed.
There are options to allow you to restrict:
Users and Key Holders from selecting Dept/Groups that are not associated with.
Users from selecting a Location that they are not linked to.
Global Configuration - Data Protection
Personal Information management and confidentiality is of importance to all organisations. The new options allow you to restrict the amount of personal information displayed on the App to those that have ordinary User role.
Global Configuration - SOS
Your organisation can now provide added security cover to your people via the App during normal business or when they are in vulnerable situations. The App has an Emergency SOS button (primary SOS) which is integrated with the SOS dashboard, when used it will alert the rapid response team and provide critical information to manage the SOS emergency.
The SOS Emergency Incident can be configured to match your organisation's safety objectives and provide valuable data during the Incident's lifecycle.
They can be viewed from the 'Incidents' menus.
New module added to launch an SOS incident from the mobile app by tapping the icon for 6 seconds, which launches and incident. User can be tracked using the map.
SOS incident can be setup on portal, under Settings > Setup SOS.
A new feature of tracking the user while travelling, this option can be turned on from the user device under settings. Tracking data can be viewed on portal under Reports > Users Tracking.
A new feature is implemented to track the incident notification recipients by selecting the Track Our People when starting an incident, based on the settings on the device (Track Me during Incident).
A new feature is added to activate and deactivate users in bulk under setup user > bulk actions.
Ping and Incident can be started to have customized response instead of just plain acknowledgement as it used to. Response options can be modified as needs under setup.
Communication Channel Preference
While starting Incident and Ping, user can select preferred communication channels to use for delivering messages.
Previous Releases in the App
Reply and Reply to All
You can now reply to Ping and incident messages. These replies will show in a conversation form when viewing the current message. You can choose reply to the sender only or to reply to all.
Record and Send Audio Message
You can now record and send an audio Ping messages from the App. The audio message can complement the text message or be an alternative.
Select attachment and then record audio to start recording.
Call User Options
When calling a user from the acknowledgment list, you can now select between two options. You can call them directly from your mobile phone, or you can choose to get the system to call you. In this case your call can be recorded and kept within the incident for later review. This can also help if one of your users is running out of phone credit.
View Department or Location Members
Before sending a message make sure who is part of the department or location you are selecting to send the message to. This allows you to quickly make sure you are not missing an important recipient.
If you have allowed Crises Control to track you via the app. You will be reminded on a regular basis that you are being tracked until you choose to stop the tracking.
Advanced options in Incident Launch form
We have now moved some of the optional message settings into an advanced option list so that only the mandatory options are visible by default, in order to improve the user experience and speed up the launch process.
Users will still be able to access these options by opening the advanced option list.
New Off Duty Feature
Users can now set some off duty time from the app. During that time, they will not receive any notifications.
Search by keyword is available in "Ping List" page.
Improved Key Contact and Status Pages
You can now click on the icons to contact the user via the corresponding channel.
Large Font Option
You can now increase the size of the font in the app through a setting.
Added "My Account" page, accessible via Settings.
Send Message from Ping Acknowledgement List
It is now possible to select recipients from the ping acknowledgement list in a similar fashion to incident messages.
Add pictures or videos as attachments to your pings or incident messages.
The Crises Control App is now available in 5 different languages including English, French, Italian, Polish, Spanish and more to come.
We have made improvements to the:
- User interface
- Performance of the App
- Data Protection
- Data Segregation
- Choice of siren sounds available
- Better offline capability
Display your corporate logo in the App. Users will see your company's logo when they Login reinforcing your commitment to keep people safe and updated at all times.
Use your finger print for Single Sign On. Smartphone with integrate fingerprint recognition can be used to Login to one or more companies.
We have introduced new space for corporate messages. These are displayed in the home page of the App.
Call for Help with the new SOS Emergency button
Improve your own safety and let Key Contacts know you are in danger by using the SOS Emergency Button.
You can manage your Tasks quicker with a single click.
Data Protection of Personal Information
Improvements have been made in the App to restrict other people's personal information being displayed to unauthorised users.
Displaying the full list of people engaged with the Incident and their contact details can be restricted to Key Holder only in the App.
Track me during Travel
You can decide to be tracked using their device geo location service when traveling to risky areas. Your location data can be a critical aid for safety and crisis management.
Turn it ON and Off when necessary.
- The mobile apps UI has been redesigned.
- Can select the siren sound out of 10 sirens.
- Can launch SOS from the App.
- Can manage the Tasks from the App.
- Can start the tracking from the App.
- Two step verification on password reset.
- Multi company login and push handling.
- Display company logo on login screen.
- Custom company message on app home screen.
- Can reply with custom message response.
- App code performance and error handling.
- Handling large data in finding users and viewing the list of recipients.
- Adds the Crises Control phone number in the contacts of mobile with logo.
Start using Crises Control today
An efficient, user friendly, mass notification system made to support you when you need it the most