Transport providers perform a vital role in society, that of making sure travellers get to where they need to go quickly and safely. This might be their place of work, home, place of study, entertainment venue or other destination.
There are many factors and incidents that can get in the way of this objective, such as severe weather, technical failure, staff sickness, unexpected demand, or unexpected incidents. When this happens, transport providers need to be able to negotiate the obstacles and deliver their passengers to their destination as quickly as is possible and in good health.
As commercial or government organisations that deal with large numbers of members of the public, and provide critical infrastructure for a country, transport providers are invariably the subject of regulation from government bodies who will require that they have emergency plans in place to deal with critical incidents.
In critical situations, transport providers face significant operational challenges related to staffing, equipment, technology and passenger care. Whether it's an unforeseen crisis or regulatory compliance, Crises Control can equip transport providers with the integrated communications platform needed to reach out to their response teams and passengers, handle the emergency and return to normal operations as quickly as possible.
Crises Control Facilitates:
- Business Continuity Planning
- Emergency Mass Notification
- Disruption Event Exercises
- Response Team Performance
- Response Team GPS Location
- Crisis Incident Management
- Emergency Planning
- Supply Chain Communications
- Stakeholder Communications
- IT Problem Resolution
In the UK transport infrastructure providers, such as train operators, are subject to a stringent emergency planning regime under the Civil Contingencies Act 2004, and must be in a position to show that they can effectively respond to emergencies and business continuity incidents while maintaining services to passengers.
In the US the Department of Transportation strongly encourages owners of private companies specializing in transportation services, assets, systems, or infrastructure, to develop a business continuity and recovery plan. Further, to review, exercise, and enhance their continuity of operations plans on a regular basis, in line with Department of Homeland Security, Federal Continuity Directive 1 (FCD 1) and National Fire Protection Association 1600 Standard on Disaster/ Emergency Management and Business Continuity Programs.