Crisis Communications
Crisis Communication Software that Keeps Everyone Informed
When a crisis unfolds, clear communication is critical. Crises Control helps organisations manage crisis communications from the first alert to the final all-clear. Deliver targeted updates across multiple channels, track acknowledgements, coordinate ongoing communications and maintain a complete communication record from one connected Crisis Response Software platform.
Book a Live Demo- ISO 27001 Certified
- ISO 22301 Certified
- Cyber Essentials Plus Certified
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The Communication Challenge
A crisis moves fast. Your communication has to move faster.
During a crisis, communication doesn’t stop after the first alert. Teams need to know what is happening, who has received critical information, what actions are being taken and when new updates need to be shared. Without a structured crisis communication process, important messages can be delayed, missed or become inconsistent as the situation evolves.
Messages Become Fragmented
Important updates are spread across emails, calls, chat messages and personal conversations, making it difficult to maintain one accurate communication record.
Critical People Get Missed
Manual contact lists and disconnected communication channels can delay notifications to employees, response teams and stakeholders who need information first.
Acknowledgements are Unclear
Sending a message is only the beginning. Response teams need to know who has received critical information, who has acknowledged it and who still requires follow-up.
Updates Become Inconsistent
Without one connected communication platform, different teams may receive conflicting, outdated or incomplete information as the incident develops.
Real-World Crisis Communication
Different crises. One clear communication process.
Whether you’re managing an operational disruption, severe weather event, security incident or other business-critical situation, effective crisis communication depends on reaching the right people quickly, providing consistent updates and maintaining visibility throughout the response. Crises Control combines multi-channel communications, incident coordination and communication tracking in one connected Crisis Management Software platform.
Operational Disruption
Keep employees, response teams and stakeholders informed throughout operational disruptions with timely alerts, coordinated updates and clear communication.
Key capabilities
- Targeted notifications
- Live delivery tracking
- Stakeholder updates
Severe Weather
Send location-based alerts, safety instructions and ongoing operational updates before, during and after severe weather events.
Key capabilities
- Multi-channel alerts
- Location-based communication
- Acknowledgement tracking
Security Incident
Communicate quickly during security incidents with targeted notifications, live updates and coordinated communications for employees and response teams.
Key capabilities
- Rapid emergency messaging
- Audience targeting
- Communication records
Business-Critical Incident
Maintain consistent communications during major business disruptions by sharing updates, coordinating response information and tracking stakeholder engagement.
Key capabilities
- Scheduled communications
- Executive updates
- Incident communication tracking
Crisis Communication Lifecycle
Keep everyone informed from the first alert to the final all-clear.
Effective crisis communication doesn’t end after the first notification. Crises Control helps organisations manage communications throughout the entire incident by combining multi-channel messaging, audience targeting, acknowledgement tracking, incident coordination and ongoing updates in one connected platform.
Whether responding to an operational disruption, severe weather event, security incident or other business-critical situation, every message is delivered with clarity, visibility and accountability.
Alert
Notify the right employees, response teams and stakeholders immediately.
Inform
Share clear instructions, safety information and operational updates.
Confirm
Track message delivery and acknowledgements in real time.
Update
Provide ongoing communications as the incident evolves.
Resolve
Send the final all-clear and maintain a complete communication record.
Helping organisations communicate faster during critical incidents.
Helping organisations communicate whenever incidents occur.
Supporting organisations and teams around the world.
Including ISO 27001, ISO 22301, Cyber Essentials Plus and GDPR.
FFrequently Asked Questions
Crisis communication software questions, answered
Common questions about crisis communication software, multi-channel alerting and how Crises Control keeps everyone informed during an incident.
What is Crisis Communication Software?
Crisis communication software helps organisations manage communications during a crisis, from the first alert to the final all-clear. It delivers targeted updates across multiple channels, tracks who has received and acknowledged each message, and maintains a complete communication record in one connected platform. Learn more about our incident management software.
What is the difference between Crisis Communication Software and Mass Notification Software?
Mass notification software focuses on broadcasting an alert to many people at once, while crisis communication software manages the entire communication lifecycle, including ongoing updates, audience targeting, acknowledgement tracking and a full record of the response. Crises Control combines both. Explore our mass notification software.
How much does Crisis Communication Software cost?
Pricing is based on the number of users and the modules you need, typically charged per user per month on an annual subscription. Because every organisation has a different size and risk profile, Crises Control provides a tailored quote rather than a fixed public price. Book a live demo for a costed proposal.
Which communication channels does Crisis Communication Software support?
Crises Control reaches people across SMS, voice calls, email, push notifications, Microsoft Teams and web alerts. Using multiple channels helps ensure critical messages are received quickly, wherever recipients are. This multi-channel approach is central to effective crisis response software.
Can Crisis Communication Software track message delivery and acknowledgements?
Yes. Crises Control tracks delivery and acknowledgement for every message in real time, showing who has received, read and confirmed each communication and who still requires follow-up. This gives response teams a live picture of the response and a complete audit trail afterwards.
Can Crises Control send different messages to different groups?
Yes. You can target specific audiences, such as employees, response teams, leadership or contractors, and send each group tailored messages. This audience targeting keeps communications relevant and avoids overloading people with information they do not need.
What types of crises can Crisis Communication Software help manage?
Crises Control helps coordinate communication during operational disruptions, severe weather events, security incidents, IT outages and other business-critical situations. For each crisis, teams can alert the right people, share ongoing updates and maintain a complete record.
Is Crisis Communication Software suitable for large or distributed organisations?
Yes. Crises Control is built for organisations of every size and coordinates crisis communication across multiple sites, teams and countries from one connected platform, supporting organisations and teams in more than 54 countries.
How does Crises Control keep our communication data secure?
Crises Control is ISO 27001 and ISO 22301 certified and holds Cyber Essentials Plus, following recognised information-security practices to protect communication and incident data. You can read more about the ISO 27001 standard on the ISO website.
When every second matters, every message matters.
Effective crisis communication doesn’t end with the first alert. Crises Control helps organisations communicate throughout the entire incident with targeted notifications, ongoing updates, acknowledgement tracking and incident coordination, helping teams keep everyone informed from the first alert to the final all-clear.
- Reach the Right People
- Deliver Multi-Channel Communications
- Track Every Acknowledgement and Response
No commitment required. See the platform in action with your own use cases.