Crises Control Academy: On-Demand Training for Every User

The Crises Control Academy is a library of on-demand, self-paced video training that teaches users how to operate every major part of the Crises Control platform. It is organised into five learning units and more than 19 video lessons, totalling roughly 87 minutes of instruction, covering getting started, sending mass notifications, preparing and responding to an incident, free modules and extensions, and the mobile app. Users can start, pause and repeat any lesson at their own pace. 

The full Academy course set runs to roughly 87 minutes of video across five learning units, so most users finish it in under two hours. Individual units are much shorter: Getting Started is 19 minutes and 37 seconds, while the longest unit, Prepare and Respond to an Incident, is 29 minutes and 49 seconds. Because the training is self-paced, teams commonly work through one unit per session rather than all five at once. 

Crises Control does not sell the Academy as a separate per-seat product. Access to the on-demand training library is arranged as part of your Crises Control platform subscription rather than priced as a standalone course, so there is no separate per-learner course catalogue to buy from. Platform pricing itself depends on how many users you enable and which modules you use, and is quoted in your own currency. You can model different user numbers with the Crises Control pricing calculator.

Business continuity software training makes an audit easier to pass: trained users respond faster and record incidents more completely, which is what an auditor tests when reviewing a plan. Standards such as ISO 22301 expect organisations to show that staff are competent in the procedures they are asked to follow, not simply that a documented plan exists. Working through the Academy units gives responders a consistent baseline of competence, and every action they then take is captured in the incident audit trail. Our guide to how critical event management improves emergency preparedness shows where training fits, and the requirement itself is set out in the ISO 22301 standard.

Anyone who will send an alert, run an incident or administer the platform should complete Crises Control user training. That normally means business continuity and emergency planning teams, health and safety managers, security and facilities staff, IT service continuity teams, and the administrators who configure users and response plans. Senior stakeholders who only need to receive alerts can usually stop after the Getting Started unit. You can see how one global organisation rolled the platform out across its teams in our crisis communication case study.

Yes. Incident management software training is covered in Unit 3, Prepare and Respond to an Incident, a four-lesson unit running 29 minutes and 49 seconds. It walks users through launching an incident, assigning tasks, tracking acknowledgements and closing the incident down with a complete record. Unit 2 covers emergency response software training for mass notification, so the two units together span the full alert-to-resolution workflow. For the underlying feature detail, see incident management software and mass notification software.

Yes. Unit 5, Understanding the Mobile App, is a five-lesson unit running 14 minutes and 48 seconds. It covers how responders receive and acknowledge alerts on their phone, raise an SOS panic alert and update their status while away from a desk, which is how most people experience the platform during a real event. Because the app is the channel most responders use under pressure, every alert recipient benefits from watching this unit. More detail is on the Crises Control app page.