Incident Management Software that Keeps Every Response Under Control

Incident Management Software is a system that helps organisations activate, coordinate and document their response to an operational incident from one workspace. Crises Control Incident Manager launches predefined response plans, notifies recipient groups and records every update as a structured operational record. It replaces scattered calls, spreadsheets and email chains with a single coordinated process. Our guide to incident coordination software explains the response gap it closes.

Mass Notification Software sends the alert; Incident Management Software coordinates everything that happens next. Notification confirms people received the message, while incident management assigns tasks, tracks decisions and builds the operational record. Most organisations use both together: Ping reaches people quickly, then Incident Manager structures the response. They share one platform so no information is lost between them.

It removes the setup delay at the start of an incident by launching a predefined response plan in a single action. Message templates, recipient groups and attachments are prepared in advance, so responders are notified in seconds rather than minutes. Acknowledgement tracking then shows immediately who has responded and who needs chasing.

Incident Manager handles any operational incident that needs coordinated response, including IT and service outages, workplace emergencies, security incidents, severe weather, site evacuations and supply chain disruption. Response plans are configured per incident type, so the right teams and procedures are engaged automatically. It is used across transport, healthcare, financial services, manufacturing, government and education.

An Incident Management Dashboard is the live view of an active incident showing status, notified recipients, acknowledgements, response teams and task progress in one place. It gives incident commanders a single operational picture instead of assembling status from separate tools. Every item on the dashboard is captured in the incident record for later review.

Yes. Task Manager works alongside Incident Manager to assign, distribute, track and escalate response tasks. Each task has an owner and a status, and incomplete tasks escalate automatically so nothing is missed. Task progress appears on the incident dashboard and forms part of the operational record.

Yes. Every communication, acknowledgement, update and decision is timestamped and retained as a complete incident record. The record is exportable to support governance, compliance reporting and post-incident review. This gives regulators, insurers and internal auditors a defensible account of how the incident was handled. Structured post-incident review is a defined phase of recognised incident-handling frameworks such as the NIST Computer Security Incident Handling Guide (SP 800-61). 

Pricing depends on the number of users who need to activate and coordinate incidents, and which modules you enable. Cost is structured around platform tier and user count rather than per incident, so a major incident never costs more to run. Book a demo and we will scope indicative pricing against your own response scenarios.

It is used by the teams accountable for operational resilience, including business continuity, emergency planning, IT service continuity, security, facilities, health and safety, and crisis management. Incident commanders use it to run the response while executives use the dashboard for situational awareness. Read how AI is changing this in our post on AI incident management.