IT Incident Response
IT Incident Response Software that Keeps Critical Systems Running
When monitoring tools detect a critical IT incident, Crises Control helps organisations coordinate the response. Notify the right people, activate response workflows, assign recovery actions, maintain live operational visibility and keep stakeholders informed until services are restored.
Crises Control can be configured to work alongside IT monitoring and alerting platforms, helping organisations coordinate the operational response once an issue has been detected.
- ISO 27001 Certified
- ISO 22301 Certified
- Cyber Essentials Plus Certified
The IT Challenge
The first alert is only the beginning.
Most IT teams already have monitoring tools that detect outages, failures and performance issues. The challenge begins after the alert: notifying the right people, coordinating the response, assigning recovery actions and keeping leadership informed until services are restored. Without a structured response process, delays increase, visibility is lost and downtime lasts longer.
Alert Fatigue
Monitoring tools generate thousands of alerts every day. Critical incidents can be missed or delayed when teams are overwhelmed by notifications.
Response Becomes Manual
Engineers rely on calls, emails and chat messages to reach the right people, slowing response coordination and delaying service restoration.
Visibility Is Lost
Without a shared operational view, IT leaders struggle to understand who’s responding, what actions are complete and what still requires attention.
Downtime Lasts Longer
Disconnected communication and manual coordination slow recovery, increasing operational disruption and the impact on users and the business.
Real-World IT Incidents
Every IT incident is different. Your response shouldn’t be.
Critical IT incidents can take many forms, but the response follows the same pattern. Once an issue is detected, Crises Control helps IT teams notify responders, coordinate recovery actions, maintain operational visibility and keep stakeholders informed until services are restored.
Critical Server Failure
Coordinate infrastructure teams, assign recovery actions and maintain visibility throughout server restoration.
Microsoft 365 and Cloud Outage
Notify affected teams, coordinate response activities and keep employees informed throughout service disruption.
Network Outage
Mobilise network engineers, coordinate recovery tasks and monitor progress until connectivity is restored.
Data Centre Incident
Coordinate facilities and IT response teams while maintaining visibility across recovery activities.
Cyber Security Incident
Notify response teams, coordinate containment activities and maintain a complete operational record throughout the incident.
Business Application Failure
Coordinate application recovery, assign response tasks and keep stakeholders updated until services are restored.
Connected Response Platform
Everything your IT response needs. One platform.
Once an IT incident has been detected, response teams need more than alerts. Crises Control brings IT incident communication, response coordination, task management, operational visibility and audit records together in one connected platform. Notify the right people, activate structured response workflows, track recovery progress and keep stakeholders informed until services are restored.
Notify the right people
Notify engineers and response teams instantly across SMS, voice calls, email, push notifications, Microsoft Teams and web alerts.
Coordinate every response
Activate structured IT incident response workflows, assign ownership and keep every team aligned throughout the incident.
Track recovery progress
Assign recovery actions, monitor progress in real time and ensure nothing is missed during service restoration.
Maintain operational visibility
Give IT leaders a live operational view of response teams, ongoing activities and recovery progress from one connected platform.
Capture every decision
Automatically record notifications, acknowledgements, tasks, decisions and response activity to create a complete operational record for audit and post-incident review.
Escalate critical incidents
Automatically escalate incidents when acknowledgements or recovery actions are delayed, helping ensure the right people stay engaged until services are restored.
IT Incident Response Lifecycle
Every IT incident follows the same response lifecycle.
Every critical IT incident follows the same operational response. Once an issue has been detected, teams need to notify the right people, coordinate recovery actions, maintain visibility and track progress until services are restored. Crises Control brings every stage of that response together in one connected operational platform.
Reduction in time to engage stakeholders when every second counts.
Improvement in incident resolution times.
Multi-channel delivery to thousands of recipients.
Including ISO 27001, ISO 22301, Cyber Essentials Plus and GDPR.
Frequently Asked Questions
IT incident response software questions, answered
Common questions about IT incident response, alerting and how Crises Control coordinates the response once an incident is detected.
What is IT Incident Response Software?
IT Incident Response Software helps IT teams coordinate the response to critical incidents once monitoring tools detect an issue. It notifies the right people, activates response workflows, assigns recovery actions and maintains operational visibility until services are restored. Learn more about our incident management software.
How is IT Incident Response Software different from IT monitoring tools?
Monitoring tools detect outages, failures and performance issues. IT Incident Response Software takes over after the alert, coordinating who responds, how the response is managed and how recovery progresses. Crises Control works alongside your existing monitoring and alerting platforms rather than replacing them. That separation between detection and response is reflected in recognised incident response guidance such as the NIST incident response recommendations (SP 800-61).
How does IT Incident Response Software improve service restoration?
By replacing manual phone trees and disconnected tools with one connected platform, response teams are notified instantly, recovery actions are assigned and tracked, and leadership keeps full visibility. This reduces delays and helps restore critical services faster.
Can Crises Control work alongside existing IT monitoring tools?
Yes. Crises Control can be configured to work alongside IT monitoring and alerting platforms. When a monitoring tool detects a critical issue, Crises Control coordinates the operational response across your teams and communication channels.
Can Crises Control notify IT teams across multiple communication channels?
Yes. Crises Control delivers notifications across SMS, voice calls, email, push notifications, Microsoft Teams and web alerts, helping ensure the right engineers and response teams are reached immediately. Explore our mass notification software.
What types of IT incidents can Crises Control help manage?
Crises Control helps coordinate the response to critical server failures, Microsoft 365 and cloud outages, network outages, data centre incidents, cyber security incidents and business application failures, among others.
Does Crises Control create a complete incident record?
Yes. Crises Control automatically records notifications, acknowledgements, tasks, decisions and response activity, creating a complete operational record for audit, governance and post-incident review.
Is Crises Control suitable for organisations with multiple locations?
Yes. Crises Control is built for organisations of every size, coordinating IT incident response across multiple sites, teams and regions from one connected operational platform.
Why choose Crises Control for IT Incident Response?
Crises Control brings incident communication, response coordination, task management, operational visibility and audit records together in one connected platform, helping IT teams restore services faster and keep stakeholders informed. Book a live demo to see it in action.
Stop reacting. Start restoring services faster.
IT incidents don’t have to result in prolonged downtime or disconnected response efforts. When monitoring tools detect an issue, Crises Control helps IT teams coordinate the response, restore critical services faster and maintain complete operational visibility from one connected platform.
- Coordinate IT Incident Response
- Restore Critical Services Faster
- Maintain Complete Operational Visibility
No commitment required. See the platform in action with your own use cases.