Premium technical support 24/7 365 days a year
Crises Control provides premium support via email and phone with a focus on IIMPACT and URGENCY, with access to a Dedicated Customer Success Management service.
Our technical support team is available 24/7 365 to help you resolve any issues you may encounter with our platform. The team uses a system to prioritise support requests based on the level of IMPACT and URGENCY. Requests with higher impact and urgency are given priority, ensuring that the most critical issues are addressed as quickly as possible.
Our goal is to minimise the impact of any issues on your business operations and ensure you can use our platform efficiently and effectively.
Premium Support Package
Premium support is chargeable and involves working in partnership to provide an excellent user experience and deliver success.
Incident Response and Resolution Service Levels
24/7 authorised co-pilot service
The Crises Control concierge service provides extra support services for customers. The authorised co-pilot service gives our customers additional access to our support team when you need it most. We can be a part of your response team and add flexible resources to your team at critical times.
Concierge services include
The Crises Control app is available on iOS and Android, and can be used on Windows desktop.
The Crises Control portal works best on the latest version of any web browsers, for example Firefox, Safari, Microsoft Edge, Google Chrome, Internet Explorer, and more.