Analyse response performance
Performance information, records, and data are all key for analysing how your incident response performed, and improving the response in the next incident.
The Crises Control platform automatically records every message, task, timeline, and more for you to use post event. Incident logs are auditable and are suitable for compliance reporting. Performance information can be used to identify strengths and weaknesses in action plans, elements that did not perform, and areas where the response could improve.
Feature-rich, real-time reports
Crises Control reports bring key business metrics to the screen for use during and after an incident.
Reports show charts and incident response data for different elements of the response. The data that can be downloaded in CSV reports, includes PING data such as user acknowledgements and responses and message delivery data; incident response data such as incident data, assigned task performance against time requirements; and other data including usage statistics, audio files of conference calls, and more.
Crises Control live dashboard
The dashboard provides real-time information during an incident.
Incident managers can use the dashboard to get a complete view of the incident including incident location, communication channels used, messages, critical task status, relevant documents and plans for this incident, and the location of people throughout the entire incident.
Incident commanders can use the dashboard to flexibly monitor and manage incidents. The dashboard is available on any device including computers, tablets, and smartphones, so you have the vital information at your fingertips wherever you are.
Create a virtual war room on the control centre
The state of the art Crises Control control centre enables incident managers to see what is going on, who is doing what, follow communications as they are happening, take part in conference calls, monitor decisions and critical task progress.
The control centre arms incident managers with the tools they need to coordinate the response, ensuring that incidents are resolved up to 20% quicker.
What you can do with the control centre
- Track, monitor, and visualise live information through real-time, intuitive dashboards
- Track progress in real time from a central location, even if the incident is in several locations
- Track task statuses, and take control of tasks and the response
- Track team responsiveness in real-time
- Record data for audit and analyses after the event, which can be used in compliance, or improvement efforts
Access vital incident management data
Plan, do, check, act, and repeat with incident management data
Data is vital for decision making during an incident, or for learning from an incident to improve the response next time. Every action on the Crises Control platform is recorded for post event analysis and audit.
Assess the effectiveness of plans
Data will help you assess how plans performed, and inform improvements by your in-house teams.
Store reports securely
Store plans and reports in the secure Crises Control platform, in order to access them when you need them most.
