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Transforming Emergency Response at Cougar Helicopters Inc.

Cougar Helicopters Inc., an international aviation operator providing offshore passenger transport and dedicated 24/7 Search and Rescue (SAR) services, decided to strengthen operational efficiency and emergency preparedness by modernising its safety communications with Crises Control’s emergency response software. Acting as both mass notification software and incident management software, the platform enables instant communication, real-time visibility, and seamless coordination across teams.
emergency response software
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AT A GLANCE

Opportunities for Improvement

  • Improve Emergency Communication
  • Streamline Coordination Across Teams
  • Improve Real-Time Incident Visibility

Solution

  • Instant, Targeted Alerts
  • Real-time Incident & Response Visibility
  • Simplified Incident Management
  • Improved Response Times
"The capability of Crises Control is impressive. I really like that it’s a la carte, so we can customise it for our organisation. We can do mass notifications or make it specific to a particular group, and see whether they’ve seen it or acknowledged it."
emergency response software
Mick Cutler
HFDM Analyst & Emergency Preparedness Coordinator

Summary

Cougar Helicopters Inc. operates a fleet of Sikorsky S92 helicopters, providing offshore passenger transport and 24/7 Search and Rescue (SAR) services. Operating in a high-risk, highly regulated industry, Cougar is committed to the highest safety standards. To enhance emergency preparedness and operational efficiency, the company implemented Crises Control to modernise communications, streamline coordination, and provide real-time visibility during critical incidents.

Problem

Cougar Helicopters Inc. relied on paper checklists, text alerts, and alarms for emergency response. While effective, the company saw an opportunity to improve real-time coordination and visibility. Inspired by partner Bristow’s success with Crises Control, Cougar modernised its system to enhance efficiency, collaboration, and communication.

Solution

Cougar Helicopters Inc. implemented Crises Control to modernise emergency communications for both major incidents and daily operational updates. The system engages the right personnel for aviation emergencies with checklists, timelines, and real-time updates, while also supporting routine notifications like traffic delays. Its flexible, customisable design ensures seamless alignment with internal processes.

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