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How can you make IT alerting to crises quicker?
When a crisis is in process, every second counts. So how do you make sure critical teams such as your IT team receive alerts quickly?
IT Services often have associated Service Level Agreements (SLAs) which have financial implications if breached. An unplanned outage at a data centre can cost over £5,000 a minute. The quicker responders and stakeholders receive critical alerts, the quicker they can begin to respond to the incident, and get things up and running again.
Crises Control can:
- Simplify incident alert information from your monitoring and issue tracking tools into meaningful, actionable notifications and tasks.
- Engage the required people, gain situational perspective and trigger resolution steps directly from notifications.
- Give auditable visibility of how incidents were responded to help your teams make improvements for next time.
How Crises Control helps in an incident
Get information out to the IT response team faster
When a crisis hits, and an emergency alert is released, Crises Control will automatically alert all responders through multiple channels until they acknowledge receipt.
As responders acknowledge the alert, they are added to a virtual ‘war room’, and connected to the virtual command and control centre. One click, and all responders can be called into a conference call.
Faster incident resolution
In the heat of a crisis, everyone needs to know what their tasks are without thinking. While paper or server based plans may set out those tasks, they may not be available during a crisis.
The Crises Control Incident Plan Builder and Task Manager bring incident management into the Crises Control platform, enabling workflows, task assignments, time based escalation settings, and other digital assets to be disseminated to responders quickly, so that everyone knows their roles. The Task Manager tracks every task, and records responses for improvement activity.
Keep stakeholders informed
Control the narrative, and ensure that the right messages are released to such stakeholders as employees, decision makers and managers, legal and compliance officers and bodies, and even the public. With Crises Control’s platform you can ensure that the right information is released to each group.
Gain performance insights
Every message, alert, task, decision, and response during a crisis is recorded so that you can analyse performance for improvements, or gather proof for compliance and post even analysis sessions.
Take control of IT alerting in a crisis with Crises Control
Get full visibility and control over your crisis resolution efforts with Crises Control
- Plan your incident and management and resolution tasks
- Create step by step remediation tasks and workflows for IT teams
- Distribute tasks to IT teams based on availability, roles, and locations
- Bring everyone into one ‘room’ with conference calls
- Record all communications during the incident for post event analysis
- Use captured data to review the response, and improve it for next time
Faster critical IT alerting with Crises Control
Stay connected and in control 24/7
Critical IT alerting is key for every organisation to stay on top of unfolding events in an emergency. Crises Control simplifies incident alert information from your monitoring and issue tracking tools into meaningful, actionable notifications and tasks. Engage the required people, gain situational perspective, and trigger your crisis resolution activity directly from the initial notification.
Service desk task tracking
Use the Task Manager to allocate tasks to IT support and other teams, track progress to completion, or escalate when needed. Use the auditing function to review events later.
Critical incident management
In the event of a critical incident, use the Crises Control platform to keep response teams and other stakeholders informed and track task progress until the issue is resolved.
Integration with other tools
Improve incident response mechanisms by integrating the Crises Control platform with various systems such as ticketing systems, server monitoring tools, antivirus software and Internet of Things (IoT) devices. This allows for seamless communication and collaboration among response teams, as well as the ability to monitor and respond to incidents in real-time.
