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Incident Management for Technology Companies

Stay Secure, Compliant, and Operational 24/7
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Why Technology Companies Need Advanced Incident Management Software

In the tech industry, even minor incidents; cybersecurity threats, system outages, or insider threats, can have major financial, operational, and reputational consequences.

Crises Control’s mass notification and incident management platform empowers technology companies to:

  • Respond to incidents instantly with multi-channel alerts
  • Coordinate teams across global operations
  • Maintain compliance with audit-ready logs
  • Protect customer trust with consistent, controlled messaging

24/7

Global Coverage

99.5%

Uptime

<2min

Response Time

20%

Faster Resolution

Common Pain Points in Tech and How Crises Control Helps

Cybersecurity Threat

Impact

Halts operations, risks data loss

Crises Control Solution

Rapid multi-channel alerts, orchestrated response, evidence trail for audits

Data Breaches & Compliance

Impact

Financial, legal, and reputational damage

Crises Control Solution

Immediate notifications, escalation workflows, real-time stakeholder updates

Service & Platform Outages

 Impact

Global users impacted, revenue loss

Crises Control Solution

Automated alerts/escalations, SLA compliance reporting, customer updates

Insider Threats & Access Control

Impact

Unauthorised access or misuse of privileges

Crises Control Solution

Real-time alerts, automated playbooks, secure communication logs

Global Operations Coordination

Impact

Hard to coordinate teams across time zones

Crises Control Solution

Unified communication platform, geotargeted alerts, incident visibility

Insider Threats & Access Control

Impact

Unauthorised access or misuse of privileges

Crises Control Solution

Real-time alerts, automated playbooks, secure communication logs

Our Mass Notification Software for Tech Companies ensures your teams and stakeholders are informed instantly during any incident, no matter where they are in the world.

Stay Compliant and Audit-Ready

Automated Reporting

Automated incident reporting workflows and timestamped logs

Centralised Dashboards

Centralised dashboards for real-time monitoring

Secure Communications

Secure communication channels with evidence retention

Compliance Templates

Preconfigured reporting templates to meet regulations

Incident Management

Case Study - Managed Service Provider

A London based MSP needed a critical communications platform to support their work with a leading global provider of business-to-business conferences and events with 1,500 employees spread across six continents. The platform needed to be global, secure and able to track the receipt and completion of ticket items.

The MSP customer itself has around 150 employees spread across several sites in Europe and the Far East. Their client is even more globally spread with nine locations across six continents. This global spread presents a significant communications challenge in terms of delivery of critical messages and security.

The customer needed a critical communications platform that could guarantee delivery across multiple time zones and locations, with a number of different telecommunications carriers. Safe delivery of these messages was often critical to the availability of the client’s core systems.

We chose Crises Control for two reasons. The first was that they were very responsive to our needs when we were looking to purchase the tool and they seemed to be an agile company who would continue to innovate to develop and improve the platform

Director of Services, Leading MSP
Download Case Study

FAQs

Incident management is the process of identifying, responding to, and resolving IT and security incidents that could disrupt operations. For tech companies, this includes managing outages, cybersecurity threats, data breaches, and other operational risks. A dedicated incident management platform like Crises Control streamlines this process and minimises downtime.

Crises Control accelerates response through automated alerts, escalation workflows, and centralised communication. By ensuring the right people are notified instantly, incidents are resolved faster, often resulting in up to 20% faster resolution.

Our IT incident management platform is designed to handle a wide range of events, including:

  • Cybersecurity breaches (e.g., ransomware, DDoS)
  • IT service outages and downtime
  • Data loss and compliance breaches
  • Insider threats and access control issues
  • Disaster recovery scenarios

Mass notification software enables tech companies to alert teams, partners, and customers across multiple channels, including mobile, email, SMS, and voice. This ensures rapid, reliable communication no matter where teams are located.

Yes. Crises Control supports GDPR, ISO 27001, and other regulatory frameworks through secure communication, timestamped audit logs, and automated reporting features. This makes compliance faster, easier, and more reliable.

Absolutely. Crises Control integrates with common IT service management tools, monitoring platforms, and communication channels, allowing your teams to respond from familiar environments without disruption.

Implementation is fast and straightforward. Most organisations are fully onboarded within a few days, with minimal disruption to operations. Our team provides full support and training to ensure your staff can use the platform effectively from day one.

 

Yes. Crises Control is designed for organizations with distributed teams. With geotargeting, multilingual notifications, and centralised visibility, it ensures a coordinated response across multiple time zones.