Version 6.1.0.0
Improved Conference Call Service
You can now add users to an ongoing Conference call or provide them with a dedicated dial-in number. When a Conference call is initiated, it will appear under the Messages section at the top right-hand side of the Portal, within the Conference tab. A new “Add Participants” button is available here, allowing you to select users from a list and add them to the active call.
For users joining by phone, a dedicated dial-in number is now available. Upon calling the number, users will be prompted to enter a PIN, which can be provided by the call initiator. This PIN can be found under the same Messages > Conference section. This new flexibility allows greater participation and coordination during crisis events.
Enhanced User Login Report
You can now track when users log in and log out of the Crises Control system. This detailed audit trail can be accessed by navigating to Reports in the left-hand navigation menu, then selecting User Login. If the option is not available for you, please go to the Setup Menu Access under Settings and add the User Login to your Menu Access. On the User Login page choose a user and define a time period to view their login history. Please note that logout activity will only be recorded if the user explicitly logs out. closing the browser or tab will not be captured as a logout event.
Google Single Sign-On (SSO) Now Available
Google SSO is now supported within Crises Control, providing a more secure and seamless login experience. If your organisation has the SSO extension enabled, you can configure it by going to Settings > Global Configuration and clicking on the Single Sign-On tab. From there, choose Google as your provider and save the settings. Users can then log in using their Gmail accounts. Please ensure that the Gmail address is already registered in the Crises Control system as a User and the same Email is used during the login process for successful authentication.
New Method for Sending User Credentials
We’ve made it easier to share login credentials with users. You can now send credentials via SMS or Email. To do this, navigate to Settings > Setup Users, locate the user, click on the Action button and select Edit. At the bottom left of the page, you will find a Resend Credentials button, where you can choose the delivery method, either SMS or Email, based on your preference or the user’s needs.
Microsoft Teams Integration Now Live
We’re excited to announce that Crises Control now integrates with Microsoft Teams. This new feature adds Microsoft Teams as an additional Push notification method to reach users more effectively. It’s a powerful way to enhance your communication reach, especially for organisations already using Microsoft 365.
Please note: This feature is only available to users with active Microsoft Teams accounts.
Version 6.1.0.0
Meet CRAiG (Crises Resolution AI Guide)
We’re excited to announce the launch of CRAiG our AI-powered agent now available to all users in the Crises Control mobile app. CRAiG is designed to guide and support users during critical events by offering real-time assistance. App users can simply talk to CRAiG in English or in their preferred language, CRAiG will provide answers to their questions and perform some tasks for them.
Whether you’re managing an Incident, reviewing Task checklists or accessing Ping messages, CRAiG can instantly retrieve there relevant information for you.
CRAiG understands your organisation’s procedures, data assets and can help overcome situational awareness issue at a stressful time.
Contact your customer success agent to try CRAiG.
Intuitive Fresh Look
The new Mobile App has a fresh and intuitive design. It has improved navigation requiring fewer clicks.
The App has an a specialist crises guide Ai agent that you can talk to or have text based conversation in your native language.
Redesigned Home Page
The Home Page has been completely redesigned for a better user experience. You can now view messages more easily and switch quickly between Ping and Incident messages using the tabs at the top. To launch a new Incident or send a Ping message, simply click the respective buttons at the bottom of the page.
Realtime Reports
Admins can now access Reports directly from the Mobile App, even when away from a computer. To find reports, tap the Burger icon at the top left of the screen to open the Navigation bar, then select Reports from the menu.
More SOS Templates
The SOS new feature lets you create scenario based templates. These provide greater flexibility which match your organisation’s SOS situation requirements.
To use this feature:
- Tap the SOS button at the bottom-right corner of the Home Page.
- Choose the appropriate template for your situation.
- Click the Send SOS button to launch the SOS.
Control Center & Reports
The mobile app now has reports previously found only in the web portal.
You can:
- View the Incident Timeline
- View the incident Task Timeline.
- Reassign Tasks directly from the app.
- and other reports will follow shortly.
To access these features, open an Incident, and tap the Control Center option at the bottom of the page.
View Impacted Locations on a Map
For Incidents with multiple impacted locations, you can now view all locations on a map. To do this:
- Open a Launched Incident.
- Click the blue pin icon below the Incident name to open the map.
- Slide upwards from the bottom to see a list of all Impacted Locations.
- Tap a location from the list to zoom in on it.
Improved Response Options
The Mobile App now provides detailed response tracking. Instead of just showing “Acknowledged” or “Unacknowledged,” you can view individual user responses. This feature can be accessed by selecting the Responses option at the bottom of the screen after entering a message.
In-App Message Translation Now Available
We’ve added a powerful new translation feature to the Crises Control mobile app. If your organisation’s default language is set to English and your preferred language is Turkish, you can now instantly translate the alert messages into your preferred language with just a tap on the translate button. This ensures that all critical information is clearly understood by the recipient. It’s a simple yet essential tool to support multilingual teams and improve communication during urgent situations.