What can Ping Mass Notification System be used for?

Ping is used to send messages between people in your organisation. Think of it as your own private and secure “WhatsApp” but much more powerful. It allows you to send short emergency alerts to your users through multiple communication channels (email, SMS, phone call, push and desktop notifications). 2-way communication is supported and real-time acknowledgement data is collected. In order to comply with GDPR rules requiring PII to be protected from unauthorized or unconsented distribution, messages are encrypted before they are transmitted from device to device. Photos and videos sent via Ping are not sent directly to the message receiver so that they are not downloaded to their device, but kept in our cloud. They are accessed via the link sent to the message receiver.

Can I send photos and videos via Ping?

Photos and videos can be sent in messages. In order to comply with GDPR rules requiring PII to be protected from unauthorized or unconsented distribution, photos and videos are sent to the user as a link to a secure space on the Crises Control cloud.

Can I reply to a Ping message?

Yes, you can reply to any person or combination of people, groups, and locations that you have rights to.

How much text can I send in a Ping Message?

Ping messages have a length limit of 250 characters.

What type of encryption is used for Ping messages in transit?

All messages in transit are SSL encrypted (256bit). SSL (Secure Sockets Layer) is a standard security protocol for establishing encrypted links between a web server and a browser in an online communication. SSL technology ensures that all data transmitted between the web server and browser remains encrypted. When a photo or video is sent to you from another user, you do not receive the photo or video with the message, you receive a link to the Crises Control cloud where you can view it.

How many communication channels can I use to send a Ping message?

Ping messages can be sent through up to five communication channels: SMS, push notification, email, voice call, or desktop notification. You can choose which channel or channels will reach more of users. The more channels you use the greater the certainty that your message will be received by the recipient. The system allows you to configure priority and severity settings for any configuration of channels. Messages can be cascaded with time gaps between channels to avoid spamming users, and to optimise reach and cost control.

How do I know if someone has read and acknowledged my message?

The Crises Control app and the web portal both display the people who have acknowledged the message, or those who have yet to see it in real time.

How do I know if my message has been sent?

All messages sent are logged on the Message Delivery Report, where you can view how many messages were sent, which were successful and which failed. You can download the failed report for information on why the message did not get through.

Can I give people an option to select different responses to a Ping message?

Yes, you can set up multiple choice response options. This information is collected and can be viewed on the web portal or mobile app.

Can I send Ping messages to employees no matter where they are in the world?

Yes, our communication network is very extensive and covers most of the world. Communication services may be partially blocked in countries such as China for geopolitical reasons.

Can I schedule a Ping message to be sent at a certain time?

Yes, a Ping message can be scheduled to go out at a certain time in the future. They can be sent out once or set to go out repeatedly, such as daily or weekly.

Can a Ping message be triggered by an external system?

Yes, external systems can be configured to send emails to Crises Control which will trigger an alert.

Meet CRAiG - Your Crises Resolution AI Guide

CRAiG is your AI emergency assistant, built into the Crises Control Mobile App. It delivers real-time information, streamlines emergency management, and keeps your team aligned when every second counts. From natural disasters to cyber incidents, CRAiG turns complex crises into clear, coordinated action, right from your mobile device.

Why Choose CRAiG?

CRAiG is designed for emergency response leaders who need reliable, intelligent assistance, fast. Powered by AI and your organisation’s own data, CRAiG understands simple, natural language conversations, so your team can act without training or guesswork. It learns over time, aligns with your crisis protocols, and accelerates resolution when every second matters.

Natural Language Understanding
CRAiG understands human language and responds in real time, so anyone can use it without training.
Multilingual by Design
CRAiG communicates in the language your team prefers. Seamlessly switch between multiple languages to support global teams and diverse environments.
Voice-Enabled Assistance
Use your voice to trigger actions, get updates, or request help. CRAiG acts as your hands-free crisis companion.
Always Learning, Always Improving
CRAiG gets smarter over time. It continually adapts to your protocols, behaviours, and evolving crisis scenarios.

Comprehensive Crisis Management Capabilities

CRAiG is equipped with advanced features designed to handle every aspect of crisis response and management

Incident Management

Our AI Emergency Assistant keeps track of ongoing incidents in real-time and can quickly generate reports. It also helps connect you directly with incident managers, including support for conference calls, so everyone stays in the loop.

AI-Powered Task Management

Stay on top of your to-do list during emergencies. The AI monitors active tasks and checklists, making sure nothing gets missed. You can also get updates sent straight to your email if needed.

Emergency Communication

Keep your team connected with easy-to-manage messages called pings. The assistant can read these messages aloud and send important alerts via email, so your whole team stays informed no matter where they are.

Multi-Language Support

Supported languages include but are not limited to:

French, Spanish, Polish, Italian, Turkish, Chinese, German, Japanese, Portuguese, Korean, Dutch, Vietnamese, Romanian, Danish, Finnish, Greek, Norwegian, Swedish, Bulgarian, and more.

Advanced Speech Recognition

Talk naturally even in noisy, stressful situations. The AI understands voice commands accurately, filters out background noise, and can recognise important emergency words, making communication faster and clearer.

Privacy & Security

Your information is safe. The AI respects privacy by not sharing personal details, responds professionally, and filters out any inappropriate content to keep communication respectful and secure.

FAQs

What is CRAiG and how can it help during emergencies?

CRAiG is an AI Emergency Assistant designed to support real-time incident management, task tracking, and team communication during crises. It helps responders stay organised, communicate clearly, and make faster decisions in high-pressure situations.

How does CRAiG assist with incident management?

CRAiG tracks active incidents as they happen, instantly generates detailed reports, and connects you with incident managers through conference call support, keeping everyone informed and coordinated.

Can CRAiG handle multiple tasks at once?

Yes! CRAiG monitors active tasks and checklists, ensuring that critical steps aren’t missed. It also allows task updates to be emailed directly to team members for easy follow-up.

Does CRAiG support communication in different languages?

Absolutely. CRAiG provides translation support in over 25 languages including French, Spanish, German, Chinese, and more, helping international teams collaborate seamlessly during emergencies.

How reliable is CRAiG’s voice recognition in noisy environments?

CRAiG uses advanced speech recognition technology that filters out background noise and can understand overlapping conversations, making it effective even in chaotic, noisy emergency scenes.

How does CRAiG protect user privacy and sensitive information?

CRAiG ensures enterprise-grade privacy protection by not sharing personal or sensitive data, filtering inappropriate content, and maintaining professional, respectful communication at all times.

Can CRAiG send notifications via email?

Yes, CRAiG can send incident reports, task updates, and team alerts via email to keep everyone on your team up to date no matter where they are.

How does CRAiG respond to real emergency cues?

CRAiG recognises emergency phrases like “I am in a fire” and responds appropriately, helping to prioritise urgent situations immediately.

Is CRAiG easy to use for teams with different levels of technical experience?

Yes, CRAiG is designed to be user-friendly, with clear voice commands and simple interfaces, making it accessible to all team members during stressful situations.

How can I provide feedback or request new features for CRAiG?

CRAiG includes a feedback collection feature that allows users to submit suggestions and report issues, helping the tool improve and adapt over time.

Where can I access CRAiG, the AI Emergency Assistant?

CRAiG is currently available exclusively through the Crises Control mobile app. This ensures it's always with you when you need it most; on the ground, during real-time emergencies. Simply download the Crises Control app to access CRAiG’s full set of AI-powered emergency management features.

Meet CRAiG - Your Crises Resolution AI Guide

Why Choose CRAiG?

Comprehensive Crisis Management Capabilities

Incident Management

AI-Powered Task Management

Emergency Communication

Multi-Language Support

Advanced Speech Recognition

Privacy & Security

FAQs

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