What can Ping Mass Notification System be used for?

Ping is used to send messages between people in your organisation. Think of it as your own private and secure “WhatsApp” but much more powerful. It allows you to send short emergency alerts to your users through multiple communication channels (email, SMS, phone call, push and desktop notifications). 2-way communication is supported and real-time acknowledgement data is collected. In order to comply with GDPR rules requiring PII to be protected from unauthorized or unconsented distribution, messages are encrypted before they are transmitted from device to device. Photos and videos sent via Ping are not sent directly to the message receiver so that they are not downloaded to their device, but kept in our cloud. They are accessed via the link sent to the message receiver.

Can I send photos and videos via Ping?

Photos and videos can be sent in messages. In order to comply with GDPR rules requiring PII to be protected from unauthorized or unconsented distribution, photos and videos are sent to the user as a link to a secure space on the Crises Control cloud.

Can I reply to a Ping message?

Yes, you can reply to any person or combination of people, groups, and locations that you have rights to.

How much text can I send in a Ping Message?

Ping messages have a length limit of 250 characters.

What type of encryption is used for Ping messages in transit?

All messages in transit are SSL encrypted (256bit). SSL (Secure Sockets Layer) is a standard security protocol for establishing encrypted links between a web server and a browser in an online communication. SSL technology ensures that all data transmitted between the web server and browser remains encrypted. When a photo or video is sent to you from another user, you do not receive the photo or video with the message, you receive a link to the Crises Control cloud where you can view it.

How many communication channels can I use to send a Ping message?

Ping messages can be sent through up to five communication channels: SMS, push notification, email, voice call, or desktop notification. You can choose which channel or channels will reach more of users. The more channels you use the greater the certainty that your message will be received by the recipient. The system allows you to configure priority and severity settings for any configuration of channels. Messages can be cascaded with time gaps between channels to avoid spamming users, and to optimise reach and cost control.

How do I know if someone has read and acknowledged my message?

The Crises Control app and the web portal both display the people who have acknowledged the message, or those who have yet to see it in real time.

How do I know if my message has been sent?

All messages sent are logged on the Message Delivery Report, where you can view how many messages were sent, which were successful and which failed. You can download the failed report for information on why the message did not get through.

Can I give people an option to select different responses to a Ping message?

Yes, you can set up multiple choice response options. This information is collected and can be viewed on the web portal or mobile app.

Can I send Ping messages to employees no matter where they are in the world?

Yes, our communication network is very extensive and covers most of the world. Communication services may be partially blocked in countries such as China for geopolitical reasons.

Can I schedule a Ping message to be sent at a certain time?

Yes, a Ping message can be scheduled to go out at a certain time in the future. They can be sent out once or set to go out repeatedly, such as daily or weekly.

Can a Ping message be triggered by an external system?

Yes, external systems can be configured to send emails to Crises Control which will trigger an alert.

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