Technical support 24/7 365 days a year
The Crises Control technical support team is always available for any question.
Standard support package
- No extra cost
- Contact us by email
- 2 hour response time
- 8 hour resolution time
Emergency phone support is available for urgent assistance if you are experiencing difficulties sending broadcast notifications.
Premium support package
- Support by email or phone
- 2 hour response time
- 4 hour resolution time
- Named account manager
Premium support is chargeable and involves working in partnership to provide an excellent user experience and deliver success.
24/7 authorised co-pilot service
The Crises Control concierge service provides extra support services for customers. The authorised co-pilot service gives our customers additional access to our support team when you need it most. We can be a part of your response team and add flexible resources to your team at critical times.
Concierge services include
- Mid-incident support with sending notifications or launching incidents
- Access your account and perform actions on your behalf
- Perform non-technical tasks for example sourcing relevant local suppliers
What's New in version 5.4.2.0
Release date 3 December 2021
What's New in the Portal
Version 5.4.3.0
What's New in the App
Version 5.4.0.0
Payment options and orders
You can pay for Crises Control by credit card or purchase order. All purchases are in £GBP, wherever you are in the world.
Compatibility
The Crises Control app is available on iOS and Android, and can be used on Windows desktop.
The Crises Control portal works best on the latest version of any web browsers.
