AT A GLANCE
Problem
- Slow Traditional Communication
- Ineffective Urgent Alerts
- Delayed Staff Notifications
- Inefficient Incident Response
- Lack of Distress Signal Capability
Solution
- Streamlined Communication Process
- Instant Team Notifications
- SOS Panic Button Alerts
- Simplified Incident Management
- Improved Response Times
Summary
An international aviation operator is committed to the highest standards of safety and operational efficiency. Ensuring rapid and coordinated response during emergencies is critical, both for staff safety and operational continuity. By prioritising effective crisis management, the company aims to maintain passenger and stakeholder confidence, and uphold its reputation for operational excellence.
Problem
The aviation operator faced significant communication challenges that impacted their ability to respond effectively during critical events. They found traditional methods were too slow for urgent situations like aircraft emergencies, fires, or operational disruptions. Lacking the streamlined capabilities found in dedicated mass notification and incident management software, their primary problem was the inability to swiftly and reliably alert a specialised team of around 50 personnel across multiple departments and locations.
Solution
By implementing Crises Control, the aviation operator was able to streamline its emergency response communication. The platform enabled the organisation to instantly notify a pre-defined emergency response team, group key personnel for efficient communication, and allowed any staff member to trigger an immediate alert using an SOS Panic Button. This simplified their incident management processes, significantly improved response times, and ensured that all key personnel received the right information without delay, enhancing overall operational continuity.
