Incident Management for Financial Services and Insurance
Critical incident notification for financial services and insurance
The financial and insurance services sector is responsible for managing and insuring trillions of dollars of investment and assets on behalf of individuals, pension funds, private companies and governments. It is critical to the success of this industry that business operations are kept up and running 24 hours a day, 365 days a year.
A business disruption event of even a few minutes could cost the business and their customers millions of dollars as the financial markets move against them. In such a 24/7 industry it is vital that business continuity planning is of the highest order and that effective disaster recovery arrangements are in place.
The risks that financial services and insurance providers are exposed to include:
- IT service outages
- Fast-moving cyber attacks
- Data security breaches
- Market moving events
- Liquidity crises
- Critical events requiring building lockdown or evacuation
Having a reliable critical communications system in place enables the rapid activation of a response team to quickly keep operations running throughout a business disruption event. Crises Control equips providers with the integrated communications platform needed to reach out to their response teams and customers, handle the disruption and return to business as usual as quickly as possible.
Crises Control can use geo-targeted notifications to:
- Issue customer service messages
- Alert helpdesks to IT service outages
- Notify employees of life safety and security evacuations
- Locate and talk to employees via geo-location
- Comply with data breach notifications laws
- Update investors about critical or market moving events
Case study - Financial Services Provider
A leading financial services provider, with 400 employees in London, needed an incident notification platform to alert employees at their London City HQ, and also travelling across Europe, of critical incidents via cloud-hosted e-mail, SMS, telephone call and push notification.
They needed a multi-channel incident notification platform to warn employees of critical incidents, whilst they were either office based or on the move.
The global spread presents a significant communications challenge in terms of delivery of critical messages and security. They also needed to be able to check on the location and safety of individual employees who were travelling and receive responses from them.
Our priority is to get information out clearly and concisely to our staff and prompt them to respond quickly.
Mass Communications for the Financial sector
Having a reliable mass communications system and a sound business recovery plan in place can make the difference between keeping your business up and running or losing precious time and money during a business disruption event. Financial Services can quickly deploy their response teams, reach out to customers and other stakeholders to keep them informed and updated, in order to promptly return to business as usual.
Regulatory Approval
The financial industry is heavily regulated, mandating proper emergency arrangements and ability to function during a crises. Crises Control will ensure you meet these requirements.
Multichannel Notifications
Get notified instantly worldwide on any device via Email, Text, Phone and Push. Trace your team with GPS location finder and monitor the event as it unfolds, to completion.
Workflow Automation
Automate your response team’s course of action according to the business continuity plan, quickly resolve any issue to cut expenses and get back on track as soon as possible.
