What’s New in the Portal

HomeWhat’s New in the Portal


Release date 17 May 2024

Import Tasks

Users can import Tasks from another Incident containing Tasks directly into the Incident they have chosen. This new feature make it easier for incident manager to add task that did not exist on the on the fly and during the life cycle of the Incident.

  • No more wasting time recreating existing tasks! This feature streamlines your workflow by efficiently incorporating relevant tasks from past incidents.
  • Improved Consistency: Ensure consistency across incidents by importing tasks that have already been defined and standardised.
  • Reduced Errors: Minimise the risk of errors by eliminating the need to manually re-enter task details.
  • Enhanced Collaboration: Facilitate collaboration by allowing teams to leverage past knowledge and best practices captured in existing tasks.

To utilise this feature, simply click on the [Action] button of the desired Incident, then select the “Import Task” option.

The user will be presented with a screen to choose the Incident they wish to import Tasks from and then a list of Tasks they want to import. When importing a Task all the attributes of the imported task will be carried across.

By leveraging this new task import feature, you can significantly improve the efficiency and accuracy of your incident response process.

Incident Report Editor

Managing the information flow from for different stakeholders, such as responders in the field, mid-level managers, and senior management can be a challenge when all efforts are diverted to resolving the issues. They want to be kept informed and updated at regular intervals with clear and concise Incident Report.

We’ve introduced a new feature that streamlines incident reporting for incident managers and improves communication with stakeholders.

  • Incident managers can now create and distribute incident reports more efficiently.
  • Real-time notes and comments from responders associated with tasks or checklists on the report can be easily incorporated.
  • This eliminates the need for manual editing and saves valuable time.
  • For stakeholders who want to be kept in the loop, the system can distribute the incident report at predetermined intervals, automatically prompting the incident manager when it’s time for an update.

For example, if C-level executives want an update every 30 minutes, the incident manager will receive a notification to prepare and distribute the latest report.

By improving the efficiency of incident reporting and communication, this new feature can help to ensure that all relevant parties are informed and up to date on the status of an incident.

To use this feature Simply navigate to the Incidents, click on the [Action] button and choose “Incident Report” to view.

Using Authenticator Apps for additional layer of protection

There are a number of App and browser based plugins that can be used to sign into the Crises Control Portal, for example Google Authenticator, Microsoft Authenticator etc. By using these authenticator tools (to sign in) they can provide an additional layer of protection to your account. To use this feature, simply install the authenticator app of your choice on your browser and mobile phone.

Sign into Crises Control and go to [Your Account] at the top, click on the dropdown menu, select “My Account,” and then follow the steps in “Setup Multifactor Authentication” section.

New Incident Timeline View

Switch between two different views of the Incident timeline. Use the [Action] button in the Incident Time line and select “Toggle View” to switch views.

Task Gantt Chart

We’ve introduced a Gantt chart view, located below the Task list, this is a visual representation of Task duration, dependency and order of execution. This is useful for planning and scheduling projects. They help you assess how long a Incident should take to resolve, determine the resources needed, and plan the order in which to complete Tasks.

More Training Videos in the Academy

Whenever you require a quick refresher on system functionalities or seek comprehensive training materials for new staff members, these new training videos can support user awareness and learning. They serve as learning resources to enhance user proficiency of the system.

View All People Associated with the Incident

You can now view all recipients involved in an incident. This is aggregated list of the people irrespective of their Location, Department or Group. Simply navigate to the Incidents, click on the [Action]  and choose “Recipients at Launch” to view. Use this functionality to pinpoint specific recipients involved in that Incident.

Switch Timezone View

We have added a new view titled “Change Loc / Time,” Incident management, especially when coordinating across different time zone locations can use this option, display time data in the time zone of your choices. For example if an incident occurred in 12:00 hrs GMT in London but you are based in New York USA, your time zone is ET (North America) the time value displayed would be 12:00 GMT, by using the new option and selecting your USA location, the incident occurred time value displayed changes to 07:00ET (North America).

The option is available [ Your Account] at the top, click on the dropdown menu, select “Change Loc / Time,” and then choose the appropriate location and/or time zone.