Release date 8 July 2022
New option to quickly send message to all users involved in an incident
When sending an Incident Update, users now have the option to send the message to all users involved in the incident by selecting the tick box. This option can save time if a message needs to be sent to all the users associated with an incident.
New "Incident Recipient" dashlet added to the Incident Control Centre
This new dashlet make it easier for incident manager to query and manager user’s engagement. Incident Managers can view all users that have received a communication about an incident in the Control Centre, they can also filter by Group, Location, Department or individual users.
New Task/Checklists dashlet added to the Incident Control Centre
This new dashlet makes it easier for incident managers to see which checklist item have been completed or not. This view makes it easier for managers to manage and support users following a critical pathway. Incident managers can track the progress of Incident Tasks/ Checklist and view the responses and comments in real time.The Task Checklist dash-let has been added to the Incident Control Centre allowing Incident Managers to track the progress of Incident Tasks and view the responses and comments in real time.
More detailed delivery report for push notifications
The push notification dashlet in the message delivery report has more options so users can see why the message was not received – whether it was because the user did not have the app downloaded or other phone settings were enabled that affected the notification being received, such as blocked push notifications or battery saving feature restricting app notifications.
New Hyperlink option to Acknowledge a SMS message
This new feature will also the system to be configured for using a hyper link to send an acknowledgement as an alternative to the SMS channel.
This new feature is particularly useful where local SMS providers do not offer two-way communication. This could be because there are local regulatorily restrictions or the service provider’s technology platform does not permit this.
The outgoing SMS alert can contain both the reply back acknowledgement code and a hyperlink which can be used to acknowledge the message. This adds a URL in the body of the text message, that when clicked on will redirect the user to a page where they can acknowledge the message. If the hyperlink option is used the user will need access to Mobile Data on their mobile device for this feature to work.
Once acknowledged the user will receive a SMS message confirming their acknowledgement by way of receipt.