Release date 8 July 2022

New option to quickly send message to all users involved in an incident

When sending an Incident Update, users now have the option to send the message to all users involved in the incident by selecting the tick box.  This option can save time if a message needs to be sent to all the users associated with an incident.

New "Incident Recipient" dashlet added to the Incident Control Centre

This new dashlet make it easier for incident manager to query and manager user’s engagement. Incident Managers can view all users that have received a communication about an incident in the Control Centre, they can also filter by Group, Location, Department or individual users.

New Task/Checklists dashlet added to the Incident Control Centre

This new dashlet makes it easier for incident managers to see which checklist item have been completed or not. This view makes it easier for managers to manage and support users following a critical pathway. Incident managers can track the progress of Incident Tasks/ Checklist and view the responses and comments in real time.The Task Checklist dash-let has been added to the Incident Control Centre allowing Incident Managers to track the progress of Incident Tasks and view the responses and comments in real time.

New Task Checklist icon displayed in the grid

Tasks that have a Checklist associated can be identified quickly with the new icon in the grid.

New Delegation of Tasks to Groups

Previously it was not possible to delegate a Task to a Group, but only Location and Department. This new enhancement allows a Task to be delegated a Group as well as specific users.

View member list of Groups assigned to Tasks

When initiating an incident with tasks, key holders can view who is in the task action team by clicking on the plus icon.

New Task notification count bubble displayed

The Task notification Icon has been improved to show a number count. This number represent the total number of incomplete Task associated with that user.

Incident ID displayed

The incident ID is now displayed in the header of various forms and printouts. This makes it easier to identify the incident and the ID can also be used where a Search option exists.

Character quantity limit increased to 100 for longer responses text

This new enhancement will allow administer to increase the characters quantity limit from 30 to 100 characters. Longer response messages can be sent when required.

Incident IDs are visible in Closed Incidents

Incident IDs are displayed next to the Incident name in Incident > Closed Incidents making it easier to search for specific incidents.


New downloadable public alerting template

Users can now download a formatted template spreadsheet. The populated template can be used to upload user data into the Public Alerting Module.

Time zone can be selected when adding or editing users in bulk

In Settings > Setup Users, users can be added with their time zone when bulk adding or editing their profiles.


More detailed delivery report for push notifications

The push notification dashlet in the message delivery report has more options so users can see why the message was not received – whether it was because the user did not have the app downloaded or other phone settings were enabled that affected the notification being received, such as blocked push notifications or battery saving feature restricting app notifications.

SMS and phone calls state when there is a message attachment

On SMS and phone calls, users are informed if a message has been sent with an attachment and told to log into the mobile app or web portal to view the document(s).

New Hyperlink option to Acknowledge a SMS message

This new feature will also the system to be configured for using a hyper link to send an acknowledgement as an alternative to the SMS channel.

This new feature is particularly useful where local SMS providers do not offer two-way communication. This could be because there are local regulatorily restrictions or the service provider’s technology platform does not permit this.

The outgoing SMS alert can contain both the reply back acknowledgement code and a hyperlink which can be used to acknowledge the message. This adds a URL in the body of the text message, that when clicked on will redirect the user to a page where they can acknowledge the message. If the hyperlink option is used the user will need access to Mobile Data on their mobile device for this feature to work.

Once acknowledged the user will receive a SMS message confirming their acknowledgement by way of receipt.

SMS Text Language

Choose a language for the SMS text. All the recipients will receive the SMS in the selected language.

Improved Audit log. Changes to phone announcement audio file is displayed in audit log

In Settings > Setup Company, when a new audio file is uploaded/changed for the Ping and Incident intro announcement, the action is displayed in the audit log for greater transparency.

The status of a Trigger is displayed on the Trigger List

Users can view if a Trigger is Active or Inactive on the Trigger List.

Edit Ping after creating a scheduled or trigger job

Once a trigger or scheduled Ping has been created, users have the option to edit the original ping message when editing the trigger or scheduled job. This has simplified the process of editing the message from the Scheduler or Trigger module.

Invitation emails logged in Reports

All emails sent to users inviting them to Crises Control and providing them with their login credentials are logged and can be found in Reports > User Invitation.

Enhancements to Data Segregation Settings

Data Segregation can only be enabled or disabled by the account Super Admin. They must request a verification code, which they will receive via SMS, before changing the Data Segregation settings.