Release date 3 September 2021
Re-join a conference call
Calls and SMS received can now have your contact logo
Calls received by users showed a Crises Control logo (contact logo by default). There is a new option to personalise the contact logo for your company in Setup Company > Contact logo.
Separating Departments and Groups into two different entities
Departments and Groups have now been separated offering greater flexibility to the user community. New option for Department has been added, if this option in enabled, users can be associated with a department and an alert can be sent to all members of that Department.
Voice recording on Incidents/ Pings
New option to record an audio message when sending Ping and Incident. When launching a ping and or incident, you can now record audio voice message. The recorded message will play when using the phone call channel.