Version 5.4.3.X

Release date 4 March 2022

Re-join a conference call

New option to re-join a conference call if the user dropped out or if they wish to join at any point whilst the conference call is live.

Calls and SMS received can now have your contact logo

Calls received by users showed a Crises Control logo (contact logo by default). There is a new option to personalise the contact logo for your company in Setup Company > Contact logo.

Separating Departments and Groups into two different entities

Departments and Groups have now been separated offering greater flexibility to the user community. New option for Department has been added, if this option in enabled, users can be associated with a department and an alert can be sent to all members of that Department.

Voice recording on Incidents/ Pings

New option to record an audio message when sending Ping and Incident. When launching a ping and or incident, you can now record audio voice message. The recorded message will play when using the phone call channel.