Instant alerting to resolve issues faster
When an IT incident happens time is money in lost productivity and interrupted customer service. The quicker you can notify your helpdesk and log a ticket, the quicker your service team can begin to resolve the issue and get your users back up and running again.
Reducing your response time will reduce the downtime suffered by your users, cutting down on lost productivity and any interruption in your customer service. This will reduce your costs and stop your customers from going elsewhere to meet their needs.
Reduce your response time by 96%
Crises Control Incident IT Alerting Solution can reduce your response time from the industry average of 60 minutes to less than two minutes. This is a saving of 96%. The solution can not only notify the helpdesk and log tickets, but it can also track the progress and completion of those tickets through our Task Manager.
In addition to this, Crises Control also has a trigger alert function that can integrate with a wide range of IT alerting systems such as server monitoring and anti-virus software. This means that an alert can be setup to be launched automatically without any human intervention.
The benefits of our solution
- Create customised service desk response groups
- Send helpdesk tickets to groups, individuals or locations
- Distribute supporting documents to service teams
- Log receipt of tickets and documents
- Set task/ticket completion KPIs
- Monitor task completion through dashboard reporting
- Integrate with over 200 applications, using trigger alert function
- Integrations include ticketing systems, server monitoring and anti-virus software
Case Study – Professional Services
A professional services firm is using the Crises Control IT Alerting Solution in place of their previous helpdesk ticking system. They wanted a solution that had more functionality than standard ticketing systems, with the ability to automate the generation of tickets and to set and monitor the achievement of KPIs in relation to those tickets. Crises Control is offering them all of this, plus a performance monitoring dashboard that can provide management information by ticket, service desk team or even individual technician.
We have now made it easy to integrate other monitoring systems with Crises Control. No matter what the system and its location as long as it can send an Email, SMS, or FTP alerts when an incident occurs it can integrate with Crises Control to launch the associated incident is seconds.
Reach your Business Continuity Management Team (BCM) through push notifications, emails, SMS, phone calls or any combination. This will ensure rapid notifications and acknowledgement of critical incidents.
Our new Task Manager module provides a valuable addition to your existing incident management functions that comes into its own once you have launched an incident, allowing you to create, delegate and track multiple incident tasks lists.
The right balance between security and ease of use is essential when handling a crisis, where speed of communication may have to take precedence over the most stringent access controls.
We offer you full 24/7 technical support to assist you with any difficulties or answer any questions that you may encounter with your account. We recognise the importance of a rapid response to and resolution of any issues that you encounter.
Crises Control provides auditable log-tracking, sent to a central server for post-crisis review and compliance reporting. Powerful audit reports continuously refine your processes to deliver the best results.