Mass Notification Software that Reaches the Right People When Every Second Matters

Mass notification software is a system that sends one urgent message to many people at once across several channels, typically SMS, push notification, voice call, email and web alert. Ping delivers the alert on every configured channel and tracks acknowledgement in real time, so you know who received it and who still needs chasing. Unlike a simple broadcast tool, it records every delivery and response as evidence. Read our guide to emergency response management software for a fuller explanation.

The terms describe the same capability from different angles: a mass notification system is the platform, while emergency notification software describes what it is used for. Both send one message to many recipients across multiple channels and confirm who acknowledged it. Crises Control provides this as Ping, and connects it to incident coordination so the alert and the response share the same record.

Ping sends notifications over SMS, push notification, voice call, email, Microsoft Teams and web alert. You create the message once and Ping delivers it across every channel you have configured, either simultaneously or by cascading until someone acknowledges. Recipients acknowledge with one tap, and every delivery is timestamped. See how recipients receive alerts in the Crises Control mobile app.

Ping broadcasts to thousands of recipients across every channel in about two seconds. Acknowledgement tracking begins immediately, and recipients who do not respond are escalated to the next channel automatically without an administrator intervening. Speed only counts if you can prove the message landed, so every send is timestamped and exportable.

Crises Control is priced per user, per month on an annual subscription, and you only pay for the capabilities you switch on. Most organisations begin with Ping, our mass notification module, then add incident coordination, task management and audit reporting as their requirements grow. Pricing scales with the number of people you need to reach and the modules you enable, rather than with the number of incidents you declare. Book a live demo for a quote based on your user count.

Yes. Ping works as an employee notification system for everyday operational messages as well as emergencies, reaching staff on the channels they already use. You can target specific groups such as a single site, a department or an on-call rota, and confirm exactly who acknowledged the message. This makes it equally suitable for duty-of-care communication and business continuity. Read how a global law firm used it for firm-wide mass notification.

Yes. Crises Control holds ISO 27001 certification for information security management, and the platform is built to support General Data Protection Regulation (GDPR) obligations. Every alert, acknowledgement and escalation is timestamped into an immutable communication record that you can export for internal audit or regulatory review. This supports frameworks such as the NIST Cybersecurity Framework, which expects documented response evidence. You can review the full list on our accreditations page.

Yes, through Public Alerting. Public Alerting extends emergency communication software beyond internal teams so you can notify customers, residents, visitors, contractors and whole communities using large-scale SMS. Internal recipients continue to receive alerts through Ping, and both sit on the same platform and the same audit record. Guidance from Ready.gov on business continuity planning recommends planning for both audiences. Explore Public Alerting for detail.