24/7/365 Technical Support
Standard Support is provided at no extra cost, by e-mail for day-to-day questions and issues for Small Business package customers. We will aim to respond to your query within 2 hours and resolve it within 8 hours.
Exceptionally, where you need urgent assistance for an emergency notification and you are experiencing difficulties, all users can call our Emergency Live Operator phone line and a representative will assist you in sending a broadcast notification.
Premium Support is provided by e-mail or by telephone for day-to-day questions and issues for Enterprise package customers. We will aim to respond to your query within 2 hours and resolve it within 4 hours. You will also be allocated a named account manager.
Increasingly technology is becoming more and more complex and many small organisations prefer to consume an expert's services on demand, at the point of need, instead of having them on their payroll. We can provide that service when you need, We can also support during on boarding process.
We can be a part of your response team and perform non-technical tasks on your behalf, providing additional resource to you at a critical time. This is a bespoke service which we would need to discuss and price with you on an individual basis. This service will augment your own resources and can provide an assistant during a critical event or even during day-to-day operations.
Try before you Buy
We want you to feel comfortable about our product before you decide to buy. You can register your company for the free trial now and not pay a penny. We will even give you £10 credit on your account to use SMS and Telephone communications channels during the trial period.
We will let you know when your trial ends, you can continue to use the system. If you stay with us we will bill you at the end of each month or year. You can use your credit card to pay for any plan. We'll email over an invoice receipt.
We don’t keep your credit card details all payments are processed by UK’s leading payment provider Worldpay.com merchant services.
Any further queries, just contact us and we will get back to you as soon as we can!
For the best experience, use the latest version of the following Web Browsers:
Internet Explorer (version 9 and above)
For the best experience in App, use the latest version of iOS & Android. It also supports Windows phones & Blackberry devices with Android OS.
Payment Options and Orders
You can pay by Credit Card or by purchase order, we are flexible! You can buy our services from anywhere in the world, and pay in GBP.
Please contact us to discuss options for larger or multiple teams.