Can I use Crises Control all over the world?

You can use Crises Control from your desktop, laptop, tablet or mobile phone anywhere in the world. All you need is an internet connection or mobile data to receive emails and push notifications, and phone signal to receive SMS and phone calls.

What communication channels can alerts be sent on?

Crises Control offers the incident manager up to 5 communication channels: email, SMS, push notification, telephone call and web alert. Any combination of channels can be used to deliver the message to users. Messages can be cascaded with time gaps between channels to avoid spamming users and optimise reach and cost control.

How many users can I send an alert to?

There is no limit to the number of recipients an alert can be sent to.

Can I run multiple crises at a time?

Yes. We understand that crises don’t just happen one at a time. Crises commonly have knock on effects and trigger multiple simultaneous incidents.

Can I attach files to message alerts?

Yes, you can attach media assets to messages, such as videos, pictures, audio files and documents.

How can I organise users on the system?

Users can be allocated a department, and put into multiple groups and locations to ensure that you are notifying the right people at the right time when sending an alert. You can create as many departments, groups and locations as you need on your account.

Critical Event Management Software

Prepare your organisation for any critical event with enterprise-grade Critical Event Management Software. Ensure compliance, safeguard business continuity, and respond instantly with advanced incident management and mass notification tools.

ISO 27001 Certified
ISO 9001 Certified
24/7 Support

Crisis Management & Critical Event Management Software for every business

Everything you need to manage incidents effectively and keep your business running

Emergency Notification

Multi-channel mass notification system with automated escalation and real-time tracking.

Incident Manager

Streamlined incident management with predefined response protocols and team coordination.

Incident Audit

Comprehensive incident tracking and reporting for compliance and improvement.

Response Rate Analytics

Track and improve response effectiveness with detailed analytics.

Business Continuity

Ensure business resilience with comprehensive continuity planning.

Business Recovery

Rapid recovery solutions to minimise business impact during crises.

Measurable Business Outcomes

Transform your incident response capabilities and achieve tangible results

95% Faster Response Time

Reduce incident response time with automated alerts and predefined response protocols.

99.5% Uptime

Ensure business continuity with our highly reliable platform and redundant infrastructure.

100% Staff Reach

Achieve complete coverage with multi-channel communication and message escalation.

Reduced Risk Exposure

Minimise organisational risk with proactive incident management and compliance.

Data-Driven Insights

Make informed decisions with comprehensive analytics and reporting capabilities.

ROI Within 6 Months

Quick return on investment through improved efficiency and reduced incident impact.

Comprehensive Crisis Management Features

Everything you need to manage incidents effectively

Mobile-First Design

Access critical information and manage incidents from anywhere with our mobile-optimised platform.

Advanced Security

Enterprise-grade security with end-to-end encryption and compliance with global standards.

Smart Alerts

Intelligent notification system with escalation paths and automated responses.

Real Time Updates

Live incident tracking and updates with instant status changes and notifications.

Team Collaboration

Seamless communication and coordination between team members during critical situations.

Analytics Dashboard

Comprehensive reporting and analytics to measure and improve response effectiveness.

Success Stories

See what our clients say about Crises Control

We have been using Crises Control for some months now. We used it for the first time for a real incident to inform staff that telephone lines were all down into our Head Office. The response team were already on site when the incident happened, so we used Crises Control as the method to inform key staff rather than the response team. The response was really good. The Crises Control platform allowed us to get round the phone outage and communicate with our staff very quickly and effectively. The response reporting function also allows us to track who didn’t respond and find out why. This is really helpful to learn lessons for future incidents.

Our priority is to get information out clearly and concisely to our staff and to prompt them to respond quickly. That’s why we find the Ping message acknowledgment feature extremely powerful. They hit the button and get onwith their lives, we are satisfied, and they are safe. Thanks to its intuitive design, the platform is very easy for administrators andkeyholders to use. It’s very obvious what you have to do. You don’t need long explanations.

Crises Control is a unique application in the field of business continuity, in that it was originally built for in-house use by the company that developed it to support their own clients. This has given the platform an unusually customer-centred focus, built for the needs of the customer rather than the preferences of the company selling it. Since its launch, they have placed a very high value on customer feedback and they have made excellent use of this feedback to continue to develop the solution for the benefits of their customers. For me, Crises Control stands out in a crowded field because it continually strives to provide an easy-to-use, action ready, business disruption solution.

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FAQs

What does Crises Control do?

Crises Control is a comprehensive Critical event management software that helps professionals to plan, prepare, and respond to any emergency or crisis situation, be it natural disasters, cyber attacks, or other disruptions.

It is used across various sectors, including healthcare, finance, transportation, and more. It is suitable for any business that exercises a duty of care and meets compliance with International Standards.

In summary, Crises Control stands out as a leading crisis management software that combines extensive features, ease of use, and exceptional value.

[Awards won] [ROI whitepaper] [“Best Value Index” v “Emotional Footprint” quadrant]

Which countries does Crises Control operate in?

Crises Control Critical Event Management software operates in the most countries around the world except for China and Russia. North & South Americas, Europe the Middle East and S Asia are fully supported regions.

Our platform is multilingual, compliant with regional Data Protection Laws, highly flexible and customisable to meet the specific needs and requirements in each region. To ensure data sovereignty, we use local data centres based in the region, so you can be confident that your data is kept within the region.

Furthermore, we have a strong global network of partners who can provide local support and assistance to our clients in these regions including the Middle East.

We are well-equipped to help organisations in the globally to enhance their emergency response capabilities and protect their people, operations, and reputation.

How can Crises Control help my organisation?

Crises Control's Critical Event Management Platform can significantly improve your emergency response capabilities, leading to faster recovery times by providing you with the best in class Critical Event Management SAAS based platform. Studies have shown a 96% improvement in engaging incident responders and managers. With Crises Control, responders have a two-way communication platform that enables real-time sharing of information, facilitating collaboration and decision-making. Additionally, the software has been shown to lead to an 86% improvement in recovery time, helping organisations to minimize the impact of the crisis and get back to normal operations more quickly.

For most organisations Crises Control becomes an integral part of your ISO 27001, ISO 19001, ISO 22301 and other international standards by automating key processes around, data protection regulation, Business Continuity, DR, emergency incident management and mass communication.

What features does Crises Control offer as standard?

Crises Control offers a range of powerful features such as:

Mass Notification with fast throughput.
Incident Alerting, managing and reporting.
Incident library containing 200+ category of incidents that can be tailored.
Incident Command Centre with configurable dashboard.
Standard Operating Procedures creation wizard.
Super easy onboarding process.
Single Sign On.
Incident Simulation and “Test the Incident on me”.
Integration with other business applications.
Enables compliance with ISO 27001, 22301, 9001.
Incident Audit Trails and data export for root cause analysis.

However, there is a lot more we offer that can hugely improve the operational efficiency of responders in a real emergency.

We would love to discuss your specific requirements and demonstrate how Crises Control can help your organisation enhance its emergency response capabilities. Please click here to provide us with your contact details, and one of our experts will reach out to you shortly.

How easy is to onboard users?

At Crises Control, we understand the importance of getting your users onboarded quickly and efficiently. Our implementation service has made this process simple and easy by offering several different ways to onboard users.

[Integration

One of the most popular methods is through our integration with Active Directory. This process is simple, reliable, and fast. Active Directory administrators can configure and manage the integration agent within their security framework, enabling thousands of users to be onboarded in under an hour. Once users are onboarded, the platform can prompt them to change their password and complete other necessary setup steps.

In addition to Active Directory integration, we also offer other onboarding methods, such as importing users in bulk using CSV or Excel files. Our platform also supports scheduled user data imports and exports, making it easy to keep your user data up-to-date.

Overall, our onboarding process is designed to be as simple and straightforward as possible, so you can quickly and easily get your users up and running on the Crises Control platform.

How quickly are alerts delivered to users?

Crises Control- Critical Event Management Platform ensures that alerts are delivered to users instantly, in near real-time, our platform has a fast throughput and is designed to provide rapid and reliable alerting, with alerts taking only a few seconds to reach the end user.

Moreover, our platform enables organisations to leverage multiple communication channels, such as SMS, voice calls, emails, push notifications, and even some social media sites, to quickly reach their stakeholders and keep them informed of the situation at hand. This ensures that critical information is disseminated quickly and effectively, allowing responders to take swift and informed action.

Furthermore, our platform can be configured and automated to streamline the alerting process, reducing the time it takes to engage and respond to incidents. This saves precious time and resources, and thus respond to crises more efficiently and effectively.

Can Crises Control integrate with other systems?

Crises Control provides its customers with a range of flexible integration choices as standard, without the need for bespoke work. Our Critical Event Management platform can be easily integrated with other systems and applications, making it an ideal solution for organisations with complex IT environments.

Some of the integration choices we offer include:

Active Directory integration
Azure Active Directory integration
Folder Watcher integration
Trigger imports via email, SFT, and SM
Import users in bulk (CSV, excel file format)
Scheduled user data imports and exports
Data import and on-demand
Single sign-on integration (Azure and Okta)
Open APIs (for developers and accredited partners)

These integration choices provide organizations with greater flexibility, enabling them to seamlessly integrate Crises Control with their existing IT systems and workflows. This, in turn, helps to streamlines onboarding and maintenance of users and automation of Incident launches when triggered by an external systems, for example fire alarm.

Can I send messages to the Public who do not have an account on the system?

Crises Control - Critical Event Management Software has a Public Alerting extension that allows you to send messages to large numbers of contacts. The communication is one-way (recipients receive messages but there is no option for them to respond) and large volumes of messages can be executed rapidly and with ease. Unlike the Ping and Incident Manager, Public Alerting does not require contacts to be saved in the platform as registered Users, making it perfect to alert external stakeholders such as clients, suppliers and the general public.

Can I talk to a human when I need support?

Yes, you can talk to a representative to help you with any queries or issues you might have any time of the day, 365 days a year. Crises Control offers support via other channels, including email, MS Teams, and live chat.

What does mean to be in the "Best Value Index" v "Emotional Footprint" 2022 quadrant by Info-Tech Research group?

Top of the "Best Value Index" and "Emotional Footprint" quadrant means our crisis management solution not only offers excellent value for money but also prioritises user satisfaction. Customers can expect a cost-effective and user-friendly emergency notification software that supports their crisis management efforts while ensuring a positive emotional experience for their stakeholders.

[Emotional Footprint Report] [Info-Tech research Group]

Anti-Slavery, Human Trafficking and Modern Slavery Policy Statement

Crises Control is strongly opposed to slavery and human trafficking. We strive to act ethically and with integrity in all our business dealings and relationships to ensure that slavery and human trafficking is not taking place within our organisation or our supply chains.