Incident Management Platform for Operational Resilience
Most organisations can send alerts. Few can manage what happens next.
Crises Control is a modular incident management platform that helps organisations communicate, coordinate and respond from the first alert to final resolution, giving every team complete visibility, accountability and a complete audit trail. Start with the capabilities you need today and expand as your operational requirements evolve.
- ISO 27001 Certified
- GDPR Compliant
- 99.99% SLA
- 24/7 Support
The Problem
The alert is just the beginning
Most organisations invest in mass notification software to send alerts quickly. The real challenge begins after the message is delivered.
Alerts go out. Then silence.
Your mass notification software confirms the message was delivered, but gives you little visibility into who is responding, what actions are being taken or whether the incident is actually under control.
Response teams work in silos.
Different teams rely on separate tools, emails, messaging apps and spreadsheets. Information becomes fragmented, coordination slows and no one has a complete picture of the incident.
No defensible audit trail.
When executives, regulators or auditors ask what happened, evidence is scattered across multiple systems. Without a complete record, accountability is unclear and continuous improvement becomes difficult.
Every minute costs more.
Delayed decisions and disconnected teams extend recovery times. Financial losses, reputational damage and regulatory exposure grow with every passing minute.
Connected Capabilities
Six connected capabilities. One coordinated response.
Crises Control brings together every capability needed to manage an incident in one connected incident management software platform. Every capability shares the same real-time incident data, giving every team complete visibility, accountability and control.
01
Ping
Mass Alerting
Common entry point
Crises Control's mass notification software alerts the right people immediately through push, SMS, voice and email. Real-time acknowledgement tracking and automatic escalation ensure no critical alert goes unanswered.
- Multi-channel simultaneous delivery
- Real-time acknowledgement tracking
- Escalation on non-response
- Message delivery confirmation
Reach the right people in seconds.
02
Incident Manager
Coordination
Your incident management software automatically creates a dedicated workspace where response teams communicate, coordinate their response and maintain complete operational visibility in real time.
- Dedicated per-incident workspace
- Response team coordination
- Real-time status visibility
- Centralised communication log
- Message Templates
Live operational visibility across response.
03
Task Manager
Execution
Response plans become coordinated action. Tasks are assigned automatically, progress is tracked in real time and escalation paths ensure nothing is missed.
- SOP digitalisation
- Task assignment with KPIs
- Automated escalation paths
- Action-level accountability
Execute your SOPs and track progress.
04
Control Centre
Live Operational Visibility
Monitor every part of the incident from one live operational view. Track communications, response progress, locations, escalations and team activity in real time without switching between systems.
- Live operational dashboard
- Real-time response tracking
- Communications and escalation visibility
- Complete situational awareness
Live operational visibility across response.
05
Audit Trail
Assurance & Proof
Every decision, message and task is automatically recorded, creating a complete audit trail that supports governance, audit, reporting and post-incident review.
- Automatic timestamping
- Complete incident timeline
- Report generation for audit and review
- Supports governance and regulatory evidence
Complete visibility and compliance.
06
SOS
Frontline Escalation
Every incident starts somewhere. Crises Control lets frontline staff trigger an SOS in seconds, instantly notifying the right people with location and critical context attached.
- One-touch mobile escalation
- GPS location attached automatically
- Pre-configured incident type selection
- Immediate response team notification
One tap starts the response.
Control During the Incident
Complete operational visibility during every incident.
The Control Centre gives incident managers a live operational view of every incident, bringing together people, tasks, communications, locations and escalations in one place so nothing is missed.
IT Team on-site, assessing scope of outage
Task “IT Team” accepted by Anthony Shaw
Maintenance team en route to data centre
Incident launched: Network Outage · Core Infrastructure
847 users notified via Push, SMS, Voice and Email
Task “IT Team” accepted and acknowledged
Escalation triggered, no response from 3 recipients
Task “Maintenance” accepted by Meandra van der Merwe
Incident closed, full audit report generated
Proof After the Incident
A complete record of what happened
When regulators, executives or auditors ask what happened, email threads and spreadsheets are not enough. Crises Control automatically builds a complete, timestamped audit trail as your teams respond.
Automatic documentation
Every alert, acknowledgement, message, and task completion is timestamped and recorded without manual input.
Full incident timeline
Review the complete sequence of events from trigger to resolution with second-by-second precision.
One-click reports
Generate comprehensive incident reports for internal review, executive briefings, or regulatory submission.
Regulatory compliance
Meet audit requirements for FCA, ISO 22301, DORA, and other regulatory frameworks with defensible evidence.
The audit trail is not an afterthought
Every report Crises Control generates is built from real-time data captured during the response, not reconstructed after the fact. This is the difference between a record and a narrative.
The Cost of Inaction
Poor incident management is a commercial risk
Every uncoordinated incident response increases operational disruption, financial exposure, regulatory risk and reputational damage.
Revenue and operational losses
Longer incidents consume resources, disrupt operations and increase financial losses. Delays that begin in minutes can quickly become hours.
Delayed containment
When teams operate in silos, critical information is delayed or missed. Incidents take longer to contain, increasing operational impact.
Regulatory exposure
Without a complete audit trail, organisations struggle to demonstrate compliance, increasing regulatory and audit risk.
Reputational damage
Customers and stakeholders expect a fast, coordinated response. Poor incident management erodes confidence and can damage long-term reputation.
Median improvement in engaging responders vs. manual call trees
Customer-reported reduction in mean-time-to-recover
Multi-channel delivery to thousands of recipients
From local authorities to global enterprises
Trusted by Operations Leaders
Built for operational control. Proven in live incidents.
Industries We Serve
Built for organisations that cannot afford failure
When incidents occur, your response capability defines your resilience. Crises Control serves industries where operational excellence is non-negotiable.
Financial Services
Banks, insurers, and financial institutions managing operational resilience, regulatory incidents, and business disruptions.
Aviation & Transportation
Airlines, airports, rail operators, and transport networks coordinating response during operational and safety incidents.
Energy & Utilities
Energy providers, utilities, and infrastructure operators maintaining control during outages, emergencies, and critical disruptions.
Industrial Operations
Industrial facilities and manufacturers responding to safety incidents, operational disruptions and production continuity challenges.
Education
Schools, colleges and universities managing campus emergencies, safeguarding displaced students and coordinating response.
Healthcare
Hospitals, healthcare providers and NHS organisations coordinating clinical emergencies, patient safety incidents and operational disruptions.
Meet CRAiG · AI-Assisted Decision Support
Clarity when decisions matter most
CRAiG helps incident managers communicate faster during live incidents. Draft role-specific messages, translate communications into more than 30 languages, and generate operational summaries, all within the Crises Control platform.
Multilingual communication
Instant translations for global teams and stakeholders.
Role-aware updates
Personalised communications for global teams and frontline responders automatically.
Grounded in your incident plan
Designed to retrieve answers from available Crises Control platform data, under your permission model.
Fire alarm triggered at 14:02 BST. Summarise current incident status for senior leadership.
CRAiG, Incident Summary (14:02 BST)A fire alarm has been triggered at London HQ. 347 staff notified via Ping. Evacuation is underway, Floor Wardens have acknowledged. Emergency services contacted. Situation is being actively managed.
Translate the above into French and Spanish for international teams.
FrançaisUne alarme incendie a été déclenchée au siège de Londres. 347 membres du personnel ont été alertés via Ping. L’évacuation est en cours.
EspañolSe ha activado una alarma de incendio en la sede de Londres. 347 empleados han sido notificados. La evacuación está en marcha.
How Customers Typically Start
Start with what you need today. Expand as you grow.
Many organisations begin with a single requirement, often mass notification. Crises Control lets you start there and expand as your needs evolve, adding incident coordination, task management, operational visibility and audit reporting without changing platforms.
Insights & Resources
Latest Blogs and Case Studies
Frequently Asked Questions
Incident management software questions, answered
Common questions about how Crises Control alerts, coordinates and proves your incident response.
What is incident management software?
Incident management software is a platform that alerts the right people, coordinates the response and records every action from the first alert to resolution. Crises Control unifies mass notification, task management, live operational visibility and audit reporting in one incident management software platform, so the alert and everything that follows share the same real-time data. Unlike a standalone alerting tool, it also proves what happened afterwards. Read our guide to emergency response management software for a fuller explanation.
What is the difference between mass notification software and incident management software?
Mass notification software sends the alert; incident management software coordinates everything that happens after it. A notification tool confirms a message was delivered, while incident coordination software tracks who responded, which tasks were completed and when the incident closed. Crises Control combines both as operational incident management software, so the alert and the response share the same real-time data. Our blog on closing the incident coordination gap explains why the handover between the two is where most responses fail.
How quickly can Crises Control send an alert to thousands of people?
Crises Control broadcasts to thousands of recipients across push, SMS, voice and email in about two seconds. Acknowledgement tracking begins immediately, and non-responders are escalated automatically without an administrator intervening. Speed only matters if you can prove the message landed, so every send is timestamped. See how one organisation used mass notification software to improve earthquake response.
How much does Crises Control cost?
Crises Control is priced per user, per month, on an annual subscription, and you only pay for the capabilities you switch on. Most organisations begin with Ping, our mass notification module, and add incident coordination, task management and audit reporting as their requirements grow. Because one platform works as crisis management software, an incident response platform and an audit system in one, you consolidate several tools into a single subscription. Book a live demo for a quote based on your user count.
Is Crises Control ISO 27001 certified?
Yes. Crises Control holds ISO 27001 certification for information security management, and the platform is built to support General Data Protection Regulation (GDPR) obligations. Every alert, acknowledgement and task action is timestamped into an immutable audit trail that you can export for internal audit or regulatory review. You can review the full list on our accreditations page.
How does Crises Control support post-incident reporting and audit?
Crises Control builds the audit trail automatically while your teams respond, rather than reconstructing it afterwards. Every message, acknowledgement, escalation and task completion is timestamped as it happens, and a complete incident report can be generated in one click for executives, auditors or regulators. As critical event management software, it produces a defensible record that supports frameworks such as ISO 22301 for business continuity and the NIST Cybersecurity Framework. See our audit and reporting module for detail.
Should we start with mass notification or the full platform?
Start with the capability that solves your most urgent problem, then expand. Most organisations begin with mass notification and add incident coordination, task management, live operational visibility and audit reporting without changing platforms. As your needs grow, Crises Control becomes your operational resilience software and a single operational incident coordination platform, because every module shares the same incident record and nothing has to be migrated. Guidance from Ready.gov on business continuity planning recommends this staged approach. Explore Ping mass notifications to see the usual entry point.
Where is our data stored?
Your data is stored in the cloud region you select when your tenant is provisioned. Crises Control operates data centres across multiple regions so you can keep incident data inside the jurisdiction your organisation is required to use. Data residency is configured once, at tenant level, and does not change as you add modules. Our global cloud locations page lists every available region.
Stop reacting. Start coordinating.
See how Crises Control gives your organisation control during every incident and defensible proof after it.
- Control during the incident
- Proof after the incident
No commitment required. See the platform in action with your own use cases.