5 Steps to Keep Your Business Operations Intact, Even During a Crisis


Every business, regardless of its size or industry, is vulnerable to the unexpected. Crises can strike at any moment, posing a significant threat to your business operations. In this age of uncertainty, the need for a robust business continuity plan is more crucial than ever. 

Imagine a scenario where your company is hit by a crisis, be it a natural disaster, a cybersecurity breach, or a global pandemic. Without a comprehensive business continuity plan in place, the disruption to your operations could be devastating. The good news is, with the right strategies and tools, you can safeguard your business from the unexpected and keep it running smoothly, no matter what challenges come your way. 

In this blog, we’ll guide you through the steps to develop a business continuity plan that will help you keep your operations intact during a setback. From identifying critical functions to regular testing, we’ll explore practical insights and examples that you can implement to ensure your business is prepared for any situation.

The Benefits of Minimising Disruption to Business Operations During a Crisis

When your business operations are disrupted, the consequences can be severe. Financial losses, damage to your reputation, and loss of customer trust are just a few of the potential ramifications. However, a robust Business Continuity Plan can provide several benefits:

  • Operational Resilience: It ensures that your business is resilient and can adapt to changing circumstances, minimising disruption.
  • Employee Safety: It helps in the safeguarding of your employees’ well-being, which should be your top priority during a setback.
  • Customer Trust: It enables you to communicate effectively with your customers and other stakeholders, maintaining their trust.
  • Reputation Protection: It aids in protecting your brand’s reputation, which can be tarnished if you’re ill-prepared to handle a setback.

Now, let’s delve into practical steps you can take to develop a robust Business Continuity Plan.

Step 1: Identify Critical Business Functions

Before you can build a BCP, you must identify your business’s most critical functions. These are the functions that your organisation needs to continue operating. These can vary from business to business but usually include aspects like finance, customer service, product delivery, and more.

Once you’ve identified these critical functions, you can prioritise them, giving you a clear focus when it comes to protecting them during a crisis.

Step 2: Develop a Business Continuity Plan

Developing a business continuity plan is a pivotal step in ensuring that your business operations remain uninterrupted during a setback. A centralised management hub, like Crises Control, can be a game-changer in this process. Here’s how it benefits your business:

  • Centralised Information Hub: Crises Control acts as a central repository for all your business continuity planning data. You can store critical documents, contact lists, emergency procedures, and more in one place. This ensures that all stakeholders have easy access to vital information.
  • Streamlined Communication: During crises, effective communication is the key to managing the situation. Crises Control provides a centralised platform to send out mass notifications, alerts, and updates. You can quickly inform employees, customers, and other stakeholders about the crisis and the measures you’re taking.
  • Real-time Updates: Business continuity plans should not be static documents; they need to adapt to the evolving situation during a crisis. Crises Control allows you to make real-time updates to your plans. This flexibility is crucial for responding to unforeseen challenges swiftly and effectively.
  • Task Assignment and Tracking: During crises, tasks must be assigned and monitored meticulously. Crises Control enables you to allocate responsibilities to team members, track task progress, and ensure nothing falls through the cracks. This feature keeps your response coordinated and efficient.
  • Mobile Accessibility: With Crises Control’s mobile app, you and your team can access the business continuity plan and communicate from anywhere. This mobility ensures that even if your team is not on-site during a setback, they can still access and execute the plan.
  • Detailed Reporting: After crises, it’s essential to evaluate your response. Crises Control provides detailed reports on how your business continuity plan was executed. These insights help you identify areas for improvement and refine your plan for future crises.

Incorporating Crises Control as your centralised management hub for business continuity planning streamlines the process, making it more efficient and effective. It ensures that you have the tools you need to respond swiftly to a crisis, reducing disruption and safeguarding your business operations.

Step 3: Test Your Plan Regularly

Creating a business continuity plan is an essential first step, but the true test of its effectiveness lies in its practical application. Regular testing of your plan is crucial to identify potential shortcomings and fine-tune your strategies.

  • Tabletop Exercises: These are structured discussions where key personnel gather to review and assess the plan. Scenario-based discussions can uncover weaknesses in your plan and prepare your team for various crisis situations. Through these exercises, you can ensure that everyone understands their roles and responsibilities.
  • Functional Testing: Conduct functional tests to validate the plan’s effectiveness. Simulate various crisis scenarios and evaluate the responses. By doing so, you can identify bottlenecks and areas that require improvement.
  • Full-Scale Drills: For a more rigorous evaluation, full-scale drills involve a realistic, real-time response to a simulated setbacks. This type of testing allows you to see how well your team can put the plan into action. It also helps you identify any potential challenges or areas that need revision.
  • Evaluation and Updates: After each testing phase, evaluate the outcomes and collect feedback from participants. Use this information to make necessary updates to your business continuity plan. Be sure to document the lessons learned and incorporate them into your plan revisions.
  • Legal and Regulatory Compliance: Depending on your industry, there may be legal and regulatory requirements for testing your business continuity plan. Complying with these standards is not only a legal obligation but also a best practice in ensuring your business’s resilience.
  • Testing Schedule: Develop a testing schedule that outlines when and how often you will test your plan. Regular testing ensures that your plan remains relevant, up-to-date, and in line with your evolving business needs.

Step 4: Communicate with Employees and Other Stakeholders

Communication is vital during crises. Keeping your employees and other stakeholders informed of the situation and your plans for responding to it is paramount. Be transparent and honest and provide regular updates to maintain trust and transparency.

Step 5: Be Flexible and Adaptable

During crises, things don’t always go according to plan. Be prepared to adjust your plans as needed and be willing to make tough decisions and take risks if necessary.


The importance of Business Continuity Planning cannot be overstated. A well-structured BCP is your lifeline in times of crises, ensuring that your business can continue to serve its customers, protect its reputation, and minimise financial loss. By identifying critical business functions, developing a comprehensive plan, regularly testing, maintaining effective communication, and being adaptable, your business can weather any storm.

Don’t hesitate to request a live demo of Crises Control’s platform today. During this demo, we’ll tailor the experience to address any questions or concerns specific to your organisation. We are genuinely excited to get to know you better!