Operational Risk Management: Navigating Challenges with Crises Control

Operational Risk Management

In the fast-paced world of business, operational risk management (ORM) has become a critical component of business resilience and success. The ability to identify, assess, and mitigate potential risks is paramount in ensuring the smooth functioning of any organisation, be it a start-up or a large enterprise. In this guide, we’ll explore the essence of operational risk management, explore its significance, and shed light on how Crises Control, a leader in the field, can be your trusted partner in navigating these challenges.

What is Operational Risk Management?

Operational Risk Management involves the systematic identification, assessment, and mitigation of potential risks that could disrupt normal business operations. These risks can range from internal processes and systems, like data breaches or operational failure, to external factors, like market volatility or natural disasters. These risks have the potential to impact an organisation’s reputation, financial stability, and overall resilience.

Why is Operational Risk Management Important?

Operational Risk Management

Operational risk management provides a structured approach to anticipate, manage, and respond to unforeseen challenges. By adopting a proactive stance, organisations can safeguard your organisation’s reputation, maintain regulatory compliance, and ensure the continuity of critical operations.

1. Risk Identification and Assessment

Operational risk management begins with a systematic process of identifying and assessing potential risks. By conducting thorough risk assessments, organisations can proactively identify vulnerabilities in internal processes, systems, and external factors. For example, a financial institution may identify the risk of fraudulent transactions through careful analysis of transaction patterns and customer behaviours. This structured approach enables the organisation to understand the nature and magnitude of potential threats.

2. Scenario Planning and Mitigation Strategies

Once risks are identified, operational risk management involves developing scenario plans and mitigation strategies. This includes creating detailed action plans for various potential scenarios, outlining steps to be taken to prevent or minimise the impact of each risk. For instance, a manufacturing company may develop contingency plans for supply chain disruptions, such as identifying alternative suppliers or building strategic stockpiles of critical components. This structured approach ensures that the organisation is well-prepared to respond effectively to unforeseen challenges as they arise.

3. Real-time Monitoring and Response

Operational risk management is an ongoing process that includes real-time monitoring of key indicators and rapid response mechanisms. Utilising advanced technologies and operational risk management software, organisations can monitor critical processes and systems continuously. In the event of an emerging risk or an actual incident, the system triggers automated responses, such as alerts, notifications, and predefined action plans. For example, an e-commerce platform may employ real-time monitoring to detect unusual patterns in website traffic, enabling the automatic activation of cyber security measures to prevent a potential data breach. This structured approach ensures swift responses to unforeseen challenges, reducing the impact on operations and minimising potential damages.

The Risks of Not Implementing Operational Risk Management Software

Neglecting operational risk management can lead to dire consequences. Without a robust system in place, organisations risk financial losses, regulatory penalties, and reputational damage. Manual processes and outdated tools can prove insufficient in addressing the complexity and speed of modern business challenges.

1. Financial Losses

Neglecting operational risk management leaves organisations vulnerable to financial losses, as unforeseen challenges, such as supply chain disruptions or cyber-attacks, can impact revenue streams and increase operational costs without a proactive risk mitigation strategy in place.

2. Regulatory Penalties

Failing to adopt a robust operational risk management system exposes organisations to regulatory non-compliance, potentially leading to hefty penalties and legal consequences. For example, a healthcare institution lacking proper data security measures may face severe fines for violating privacy regulations.

3. Reputational Damage

The absence of a comprehensive operational risk management system heightens the risk of reputational damage, especially in an era where public perception is critical. A company that overlooks potential risks, like product quality issues or environmental concerns, may suffer lasting reputational harm, eroding customer trust and loyalty.

Who is Crises Control?

Crises Control helps organisations keep lines of communication open during critical events by making it easy to send notifications to any number of people at once, allowing for immediate, individual response with an automatic audit trail.

Crises Control is invaluable for providing up-to-the minute Critical Event Management and notifications to users, minimising the impact to people’s safety, damage to the environment and the organisation.

How Can Crises Control Help You with Operational Risk Management Software?

Crises Control offers a comprehensive suite of tools designed to streamline the operational risk management process. Our software enables real-time risk assessment, incident tracking, and automated response mechanisms, ensuring that organisations can respond swiftly and decisively to emerging threats.

Key Features and Benefits of Crises Control

1. Real-time Incident Tracking

Crises Control’s software provides a centralised platform for monitoring and tracking incidents as they unfold, allowing for immediate response and resolution.

2. Automated Communication

The software facilitates swift communication during crises, ensuring that relevant stakeholders are informed promptly, minimising downtime and potential damages.

3. Regulatory Compliance

Crises Control is designed to meet regulatory standards, helping organisations stay compliant and avoid legal repercussions.

4. Scalability

The software is scalable to fit the unique needs of any organisation, making it suitable for businesses of all sizes. You are able to customise your templates, audience, communication channel, communication language and much more.

The Added Value of Crises Control

Operational Risk Management

Crises Control goes beyond mere risk management; it contributes to an organisation’s long-term success by fostering a culture of resilience and adaptability. The software becomes a strategic asset, ensuring that organisations not only navigate crises, but emerge stronger and more resilient.

Incorporating Crises Control into your operational risk management strategy brings unparalleled added value:

  • 96% Reduction in Time to Engage Stakeholders: In critical situations where every second counts, Crises Control empowers organisations to swiftly engage stakeholders. This remarkable 96% reduction in response time ensures that decision-makers, employees, and other key stakeholders are informed promptly, allowing for faster collaboration and coordinated responses.
  • 20% Improvement in Incident Resolution Times: Crises Control’s advanced features facilitate a more efficient and effective incident resolution process. With streamlined communication, automated response mechanisms, and real-time incident tracking, organisations experience a 20% improvement in resolving incidents promptly, minimising the impact on operations and reducing potential damages.
  • 99.5% High Availability – 24/7, 365 Days a Year: Crises Control provides uninterrupted service 24/7, 365 days a year. In the face of unforeseen challenges, having a robust and dependable operational risk management software is paramount. Crises Control ensures continuous availability, giving organisations the confidence that their operational resilience is supported around the clock.

Reviews on Crises Control

Customers consistently praise Crises Control for its user-friendly interface, robust features, and the peace of mind it brings. Users highlight its effectiveness in crisis management and its ability to enhance overall operational resilience.

This software has very simple pricing and has been really easy for all of our employees to get to grips with. The service we’ve experienced from the Crisis Control team has been faultless from day one. All of our issues have been resolved on the first phone call that we made to them.” – Amar K., Sales Associate

We use Crises Control on a daily basis to communicate to up to 1000 candidates about new immediate roles available in the market and also updates to existing roles. We can rely on Crises Control to get mass messages out with certainty. We do this from our mobile phones and it is so easy!” – Rishi R., Managing Director

The primary goal for Crises Control at the City of Sevierville is to notify all employees in a specific geographical area of an active attack if one should occur. The SOS button sounds on all cell phones in a building. A noise that may have been gunfire, but dismissed will now be confirmed as danger, if a staff member can activate their SOS panic button.” – Julie B., Emergency Manager


Operational risk management is not just a necessity; it is an opportunity for organisations to thrive in the face of uncertainties. Crises Control’s operational risk management software is your key to unlocking operational excellence. 

Don’t wait for a crisis to strike; be prepared with a proactive and comprehensive solution. Your success begins with the right partner—Crises Control.


1. What is the primary purpose of operational risk management, and why is it crucial for businesses?

The primary purpose of operational risk management is to systematically identify, assess, and mitigate potential risks that could disrupt normal business operations. It is crucial for businesses, because it provides a structured approach to anticipate, manage, and respond to unforeseen challenges. By adopting operational risk management, organisations can safeguard their reputation, maintain regulatory compliance, and ensure the continuity of critical operations.

2. What are the key considerations for organisations when selecting operational risk management software?

When selecting operational risk management software, organisations should consider factors such as real-time monitoring, scenario planning, and scalability.

3. How does Crises Control’s software differ from other operational risk management solutions?

Crises Control’s software stands out in the operational risk management landscape through its comprehensive suite of tools designed to streamline the entire process. Its real-time risk assessment, incident tracking, and automated response mechanisms set it apart. Crises Control’s emphasis on user-friendly interfaces, scalability, and its commitment to meeting regulatory standards distinguish it as a leader, ensuring organisations have a reliable partner for effective operational risk management.

4. How does Crises Control ensure the security of sensitive information within its operational risk management software?

Crises Control prioritises the security of sensitive information through robust encryption, access controls, and compliance with industry standards. The software is designed to safeguard confidential data, ensuring that organisations can trust it to manage operational risks without compromising information security.