Version 6.1.0.0 - 23 Jun 2025
Meet CRAiG (Crises Resolution AI Guide)
We’re excited to announce the launch of CRAiG our AI-powered agent now available to all users in the Crises Control mobile app. CRAiG is designed to guide and support users during critical events by offering real-time assistance. App users can simply talk to CRAiG in English or in their preferred language, CRAiG will provide answers to their questions and perform some tasks for them.
Whether you’re managing an Incident, reviewing Task checklists or accessing Ping messages, CRAiG can instantly retrieve there relevant information for you.
CRAiG understands your organisation’s procedures, data assets and can help overcome situational awareness issue at a stressful time.
Contact your customer success agent to try CRAiG.
Intuitive Fresh Look
The new Mobile App has a fresh and intuitive design. It has improved navigation requiring fewer clicks.
The App has an a specialist crises guide Ai agent that you can talk to or have text based conversation in your native language.
Redesigned Home Page
The Home Page has been completely redesigned for a better user experience. You can now view messages more easily and switch quickly between Ping and Incident messages using the tabs at the top. To launch a new Incident or send a Ping message, simply click the respective buttons at the bottom of the page.
Realtime Reports
Admins can now access Reports directly from the Mobile App, even when away from a computer. To find reports, tap the Burger icon at the top left of the screen to open the Navigation bar, then select Reports from the menu.
More SOS Templates
The SOS new feature lets you create scenario based templates. These provide greater flexibility which match your organisation’s SOS situation requirements.
To use this feature:
- Tap the SOS button at the bottom-right corner of the Home Page.
- Choose the appropriate template for your situation.
- Click the Send SOS button to launch the SOS.
Control Center & Reports
The mobile app now has reports previously found only in the web portal.
You can:
- View the Incident Timeline
- View the incident Task Timeline.
- Reassign Tasks directly from the app.
- and other reports will follow shortly.
To access these features, open an Incident, and tap the Control Center option at the bottom of the page.
View Impacted Locations on a Map
For Incidents with multiple impacted locations, you can now view all locations on a map. To do this:
- Open a Launched Incident.
- Click the blue pin icon below the Incident name to open the map.
- Slide upwards from the bottom to see a list of all Impacted Locations.
- Tap a location from the list to zoom in on it.
Improved Response Options
The Mobile App now provides detailed response tracking. Instead of just showing “Acknowledged” or “Unacknowledged,” you can view individual user responses. This feature can be accessed by selecting the Responses option at the bottom of the screen after entering a message.
In-App Message Translation Now Available
We’ve added a powerful new translation feature to the Crises Control mobile app. If your organisation’s default language is set to English and your preferred language is Turkish, you can now instantly translate the alert messages into your preferred language with just a tap on the translate button. This ensures that all critical information is clearly understood by the recipient. It’s a simple yet essential tool to support multilingual teams and improve communication during urgent situations.
Version 5.7.1.0 - 17 May 2024
Silent Mode Override
The Alert sound plays even when your mobile device is switched to silent mode. This feature is compatible with both Android and iOS platform.
Tracking Permission
To enhance the user experience and safety, we’ve made some improvements to ‘Track me during Incident’. Now, users can enable or disable tracking for each Incident at any time, even if they initially declined the tracking prompt on the mobile device. This empowers users to maintain control over their privacy rights while ensuring they can choose to enable tracking when necessary.
Version 5.6.2.0 - 27 Oct 2023
New Mobile App Languages - Arabic Translation
Great news! We’re broadening the language options available for our mobile application. As part of this expansion, we’ve introduced ‘Arabic’ as a language choice.
General Improvements & Bug Fixes
We’ve rolled out a series of general bug fixes aimed at bolstering stability and improving overall performance.
Version 5.6.0.0 - 4 August 2023
General Improvements & Bug Fixes
General Bug Fixes for stability and improvements, fixing the bugs on app centre.
Version 5.5.2.0 - 14 March 2023
General Improvements & Bug Fixes
General Bug Fixes for stability and improvements, fixing the bugs on app centre.
Version 5.5.1.0 - 24 February 2023
Siren Notification based on Severity Level
The siren sound can now be adjusted based on the level of severity through Siren Sound in settings. Users can select the appropriate sound for each level of severity from the Crises Control Mobile App. This feature is only available on IOS devices and not on Android devices.
Please Note: Android devices will still use the default siren sound. This behaviour will be updated to use configured siren sound in Android devices in an upcoming release.
Override old mobile device on user profile
A new feature has been implemented that allows for older mobile devices to be overridden. When a user logs in on a device and there are previous entries for the same device, the older entries will be automatically replaced by the latest login from that device. Users will still be able to have and use multiple devices, but different device models will not overwrite the entries of other models
