Version 5.7.0.0 - 2 Feb 2024
Create Response Options
We have refined the Response Options functionality, enabling sender of an alert to create new response options, if it doesn’t already exist, which the alert recipient can select. This enhancement provides users with greater flexibility and ease in tailoring their communication and responses.
Delivery Report Showing Cascading Plan
We have extended the functionality of the Delivery Report to include details if a Cascading Plan was used. A Cascading plan distributes and staggers the delivery of a mass communication message across different communication channels. If no cascading plan is used, then an alert will be sent across all the selected communications channels simultaneously.
If an alert is sent to users, it is now possible to see if a Cascading plan was used or not.
Bulk Add Users to Groups / Locations / Departments
We have introduced a user-friendly functionality that simplifies the process of adding members in bulk to Locations, Groups, or Departments. To utilise this feature, navigate to the specific Location, Group, or Department, edit the entity, and go to the Users tab. Click on the action for Members or non-members and choose the desired action. This enhancement streamlines the user onboarding and management process, providing a more efficient way to manage members across various entities.
Default Communication Channels for Task Completion
This option will allow you select the default communication channels (SMS, Email, Phone or Push) for when a task is completed. It is worth noting that users still retain the flexibility to add more communication channels if needed when sending task completion updates.
Update Live Incident Details
We have introduced a new feature for Incident Managers. Now, they can update and active incident details, this is limited to; Incident Name, Incident Managers, Impacted Locations, Incident @ Locations, and adjust the Incident Severity & Icon. This added functionality empowers Incident Managers to maintain precise and up-to-date information, contributing to a more effective incident management process.
Incident Creation
We have improved the Incident Module to simplify the process of creating a new incident, instead of selecting from Active Incident list. A new shortcut button “Start Incident” now allows users to create a new bespoke incident with ease. This enhancement aims to streamline workflows and provide a more flexible incident management experience.
Incident Report
This is a new Incident Report for incident managers and keyholders. The reports provide a simple and easy to understand “current status” of any incident that is live. It contains a chronology of the incident actions, by way of summary, created by the incident manager. This report printed or emailed to stakeholders manually in real-time or at scheduled time for distribution automatically.
Version 5.6.2.0 - 27 Oct 2023
TASK Checklist Improvements
We’ve made a significant improvement to the process of adding checklist items to your TASKS. Now, when you create a checklist items, you have the ability to select the response type. You can choose between ‘Multiple Response’ or ‘Single Response.’ With this new enhancement, you can streamline your processes and improve the overall user experience.
Delivery Report improvement of status tracking in execution chain
We’ve revamped the Delivery report to offer reviewing users a more comprehensive view of the message delivery status and its position in the execution chain. This update affects the following dashlets: Phone & SMS.
A TASK is assigned to you
When an incident with Tasks have been initiated, we have improved the communication channels to the recipients with tasks assigned to them, informing them over all communication channels with an extra message line informing them that they have tasks assigned to them.
Now, when an incident is initiated, our system ensures that recipients are informed promptly and effectively. In addition to the standard notifications, we’ve added an extra message line to the notifications. This special line is designed to catch their attention, clearly stating that they have TASK assigned to them. This ensures that the recipients are fully aware of their responsibilities and can take prompt action, contributing to a more efficient and responsive incident management process.
Dashboard Graphic Display Changes
The Dashboard has been optimized to provide users with improved loading times. Minimizing the Dashboard Graphs by default, while still keeping the ‘Response By Channel’, ‘’ & ‘’ allowing users to review the information opening up the Dashboard Chevron.
We’ve fine-tuned the Dashboard to make it faster, reducing loading times and enhancing user satisfaction. Our optimisation strategy includes minimising the Dashboard Graphs by default, just click the expand icon to view the graphs. Enjoy a snappier, more efficient dashboard experience!
Say Goodbye to Spelling Mistakes: we've polished your Crises Control Portal and App
We understand that little typos can sometimes lead to big problems. That’s why we’ve spruced up the Crises Control Portal and App to fix any spelling mistakes that might have slipped through the cracks.
Global Configuration Upgrade
We’ve not only fixed those pesky typos but also refreshed the setting titles and their descriptions. These changes are aimed at enhancing the overall clarity of your configuration, making it crystal clear for all users what each configuration option means.
Version 5.6.0.0 - 4 Aug 2023
Incident Timeline - Auto Refresh
Enhancements have been made to the incident timeline, introducing a user-friendly feature that enables the selection of predefined time intervals. This improvement ensures automatic and continuous refreshing of the page, keeping the incident timeline up-to-date with newly added information as the incident progresses.
With this new functionality, users can now effortlessly stay informed about the latest developments during an ongoing incident. By selecting a specific time duration from the list, the page will automatically refresh itself after the chosen period has elapsed. This seamless updating process guarantees that any new data, events, or changes are promptly reflected on the incident timeline, providing real-time insights into the unfolding situation.
Incident Timeline - Ascending / Descending Messages Filter
We are pleased to introduce an exciting new enhancement to the incident timeline – the ability for users to sort messages in either ascending or descending order. This additional functionality empowers users to customize how they view the timeline, tailoring it to their specific needs and preferences.
With this feature, users can effortlessly switch between sorting options. By selecting the ascending order, messages will be displayed from the earliest to the latest timestamp, allowing for a chronological view of the incident’s progression. Conversely, opting for the descending order will showcase messages in reverse, from the most recent to the earliest, providing a quick overview of the most recent developments.
Assigned Task Details Dash-let Update
With the enhancements, users can quickly and easily identify current tasks which require actions and those tasks that are temporarily locked and unavailable for action. This helps users with coordination and accountability during incident management.
This improved clarity in task details streamlines the workflow, enabling faster decision-making and smoother collaboration among team members.
SMS Message Segment Calculator
A message segment counter has been added beneath the message box areas, allowing a user to see the number of SMS segments that their message will be use.
With this handy feature, users can now keep track of how their messages will be segmented before sending. The message segment counter can help users can craft their messages precisely to minimise cost.
Menu Access Updated for Staff Users to allow access to the incident Timeline
We are excited to announce a significant update to the Staff User Menu Access, now providing staff members with the capability to access the incident timeline and effortlessly view all messages they were involved with.
This enhancement ensures that staff users have a comprehensive view of their engagement within an incident. By accessing the incident timeline, they can quickly review and analyse all the messages they were part of, enabling them to stay informed about the incident’s developments and their contributions to the communication.
New Warning for sending Message to a large recipient numbers
We’ve introduced a valuable new functionality that displays a warning message when a user elects to sends a message to a larger number of recipients. The warning message will act as a safeguard, prompting the user to review the recipients and content before sending the message. This helps avoid unintended mass communications and maintains the privacy and relevance of messages.
We have made this option configurable for system administrator in the Global Settings under the Communication tab.
Version 5.5.2.0 - 14 Mar 2023
Alert Emails Now Have Media Asset Attachments
When you receive a PING or INCIDENT notification through email, you will now be able to view the attached media asset directly within the email. This means that you won’t have to go through the extra step of logging into the system during a crisis situation.
Version 5.5.1.0 - 24 Feb 2023
Updated Import Activity
The import method for activity has been altered so that new records appear at the top of the list, instead of the bottom. This enhancement enables users to easily monitor the import’s progress without the need to scroll down the list to view the newly added records.
Siren Sound Configurations based on the severity level
The siren sound can now be adjusted based on the level of severity through the global configuration settings. A new tab called “App Sound” has been added, where users can select the appropriate sound for each level of severity.
Bulk Task Delete
A new feature has been added that allows users to bulk delete tasks, rather than having to manually delete them one at a time. The selection process works in the same way as it does with users.
Event Log Update
An update has been made to the Event Log to include a column that displays the creator and the date and time of creation. This information is also visible in the exportable CSV document.
Incident Manager Notes now display on the Incident timeline dash-let
An update has been made to the Control Centre Incident Timeline dash-let to display any notes that incident managers make during an incident. The notes can be accessed by clicking on the paperclip icon.
Control Centre Impacted Location dash-let to be more zoomed out
The location dash-let for incidents that are launched is usually zoomed in on the selected location, which can make it difficult to quickly identify the location. To improve usability, the location dash-let will now be zoomed out further, allowing users to easily identify the location without having to interact with the map to gain an understanding of the impacted area.
Bug Fixes
Version 5.4.4.0 - 8 July 2022
New option to quickly send message to all users involved in an incident
When sending an Incident Update, users now have the option to send the message to all users involved in the incident by selecting the tick box. This option can save time if a message needs to be sent to all the users associated with an incident.
New "Incident Recipient" dashlet added to the Incident Control Centre
This new dashlet make it easier for incident manager to query and manager user’s engagement. Incident Managers can view all users that have received a communication about an incident in the Control Centre, they can also filter by Group, Location, Department or individual users.
New Task/Checklists dashlet added to the Incident Control Centre
This new dashlet makes it easier for incident managers to see which checklist item have been completed or not. This view makes it easier for managers to manage and support users following a critical pathway. Incident managers can track the progress of Incident Tasks/ Checklist and view the responses and comments in real time.The Task Checklist dash-let has been added to the Incident Control Centre allowing Incident Managers to track the progress of Incident Tasks and view the responses and comments in real time.
New Task Checklist icon displayed in the grid
Tasks that have a Checklist associated can be identified quickly with the new icon in the grid.
New Delegation of Tasks to Groups
Previously it was not possible to delegate a Task to a Group, but only Location and Department. This new enhancement allows a Task to be delegated a Group as well as specific users.
View member list of Groups assigned to Tasks
When initiating an incident with tasks, key holders can view who is in the task action team by clicking on the plus icon.
Incident ID displayed
The incident ID is now displayed in the header of various forms and printouts. This makes it easier to identify the incident and the ID can also be used where a Search option exists.
Character quantity limit increased to 100 for longer responses text
This new enhancement will allow administer to increase the characters quantity limit from 30 to 100 characters. Longer response messages can be sent when required.
Incident IDs are visible in Closed Incidents
Incident IDs are displayed next to the Incident name in Incident > Closed Incidents making it easier to search for specific incidents.
New downloadable public alerting template
Users can now download a formatted template spreadsheet. The populated template can be used to upload user data into the Public Alerting Module.
Time zone can be selected when adding or editing users in bulk
In Settings > Setup Users, users can be added with their time zone when bulk adding or editing their profiles.
More detailed delivery report for push notifications
The push notification dashlet in the message delivery report has more options so users can see why the message was not received – whether it was because the user did not have the app downloaded or other phone settings were enabled that affected the notification being received, such as blocked push notifications or battery saving feature restricting app notifications.
SMS and phone calls state when there is a message attachment
On SMS and phone calls, users are informed if a message has been sent with an attachment and told to log into the mobile app or web portal to view the document(s).
New Hyperlink option to Acknowledge a SMS message
This new feature will also the system to be configured for using a hyper link to send an acknowledgement as an alternative to the SMS channel.
This new feature is particularly useful where local SMS providers do not offer two-way communication. This could be because there are local regulatorily restrictions or the service provider’s technology platform does not permit this.
The outgoing SMS alert can contain both the reply back acknowledgement code and a hyperlink which can be used to acknowledge the message. This adds a URL in the body of the text message, that when clicked on will redirect the user to a page where they can acknowledge the message. If the hyperlink option is used the user will need access to Mobile Data on their mobile device for this feature to work.
Once acknowledged the user will receive a SMS message confirming their acknowledgement by way of receipt.
SMS Text Language
Choose a language for the SMS text. All the recipients will receive the SMS in the selected language.
Improved Audit log. Changes to phone announcement audio file is displayed in audit log
In Settings > Setup Company, when a new audio file is uploaded/changed for the Ping and Incident intro announcement, the action is displayed in the audit log for greater transparency.
The status of a Trigger is displayed on the Trigger List
Users can view if a Trigger is Active or Inactive on the Trigger List.
Edit Ping after creating a scheduled or trigger job
Once a trigger or scheduled Ping has been created, users have the option to edit the original ping message when editing the trigger or scheduled job. This has simplified the process of editing the message from the Scheduler or Trigger module.
Invitation emails logged in Reports
All emails sent to users inviting them to Crises Control and providing them with their login credentials are logged and can be found in Reports > User Invitation.
Enhancements to Data Segregation Settings
Data Segregation can only be enabled or disabled by the account Super Admin. They must request a verification code, which they will receive via SMS, before changing the Data Segregation settings.
New Task notification count bubble displayed
The Task notification Icon has been improved to show a number count. This number represent the total number of incomplete Task associated with that user.
Version 5.4.3.0 - 28 January 2022
Email notifications from alerts@crises-control.com
All emails from Crises Control will now come from alerts@crises-control.com.
DMS can be used to give the precise location of the Incident
When launching an Incident, the Incident location can be specified using DMS latitude and longitude to provide an accurate location.
Select Key Holders to alert when initiating an Incident requiring two keys
Incidents that require two keys to be launched can be assigned specific Key Holders to launch them. Previously, any Key Holder could launch an Incident from Awaiting Incidents; now alerts will only be sent to assigned Key Holders who will then launch the Incident. This can be enabled or disabled in Settings > Global Configuration > Incident.
Improvements to Incident Simulation
When launching an Incident as a simulation, Users are informed on the phone call that it is an Incident Simulation, as well as on the SMS, push and email alerts. Incidents requiring two keys for launch can also be simulated by Key Holders, depending on their menu access.
Improvements to the Incident Control Centre
On the Control Centre for Incidents, the Message Delivery Report can be viewed on each message and data can be refreshed using the Reload button.
View the comment thread on Task Checklist
Users completing Tasks can now write multiple comments on Task Checklist items creating a comment thread on the Activity Log.
More options available in Setup Menu Access for Administrators, Key Holders and Staff
More options have been added to Setup Menu Access to allow more flexibility and customisation; new menu items for the Ping and Incident modules for Basic Users, and in Global Configuration for Key Holders and Administrators. Access can also be given or removed to allow Track Me During Travel.
Acknowledgement data can be filtered by Group, Location or Department
Users’ acknowledgements and responses can be filtered by Group, Location or Department to make it easier to view the responses when there are a large number of recipients.
Track Me During Travel can be disabled
Track Me During Travel can be disabled by Administrators in Settings > Global Configuration > System, so that Users will not be able to turn it on in the app.
More options available in Reports
Users can now view Departments, as well as Groups and Locations, on Ping and Performance Reports.
Every module has been assigned an ID for more information on audit trails
To provide more detailed audit trails, every module has been assigned an ID, including Incidents, Tasks, Media Assets, Triggers and scheduled alerts.
System information can be seen on My Account
Version 5.4.2.0 - 3 December 2021
User information enhancement
Users can select their time zone on My Account. This ensures that the time that alerts are sent and received will display in the user’s preferred time zone.
Additional information on My Account
On My Account, users are able to view the Department, Location(s) and Group(s) they are associated with.
Data Segregation enhancements
When Data Segregation is enabled, the incidents available for launch can be linked to either Department(s) or Group(s) for the incident to be visible and available to initiate. The available incidents page will show an aggregated list of incidents from both Department and Groups. This allows for more flexibility in the configuration of the system.
Delivery Report countdown timer
The Delivery Report data is refreshed frequently until the completion of the job. Fresh data will be fetched every 30 seconds following a countdown timer. This provides a more accurate delivery status at any time.
Select user type to receive low balance notifications
The system can be configured in Global Configuration > SMS/Telephone Credit, so that either Administrators, Key Holders or Staff are notified when their credit balance is low.
Task Checklist description length increased
The description length in Task Checklist has been increased from 150 characters to 3,000 characters, allowing more information to be provided in the description.
Version 5.4.0.0 - 3 September 2021
New tooltips on Incident Control Centre
Incident control centre now has question mark tool tip help to guide users on the modules.
Subject line of emails received improved
Separating Departments and Groups into two different entities
Calls and SMS received can now have your contact logo
Calls received by users showed a Crises Control logo (contact logo by default). There is a new option to personalise the contact logo for your company in Setup Company > Contact logo.
Re-join a conference call
New option to re-join a conference call if the user dropped out or if they wish to join at any point whilst the conference call is live.
Cascading plans
New option to create cascading plans. A cascading plan can be selected when sending out an alert via Ping or Incident.
Voice recording on Incidents/ Pings
New option to record an audio message when sending Ping and Incident. When launching a ping and or incident, you can now record audio voice message. The recorded message will play when using the phone call channel.
SFTP upload option
New option to upload data files via SFTP.
Other improvements include fewer clicks, better UX and system performance
Some of the confirmation popups have been removed to reduce the number of click for better user experience.
Version 5.3.3 - April 2021
Phone acknowledgement improvements
Response analysis enhancements
Delivery report enhancement
Times on the delivery report are now including seconds for more precise for more accurate reporting.
Triggers improvements
Version 5.3.2 - December 2020
Social Media Integration
Select social media channels just like you would select a communication channel to alert your people.
SSO via Okta
Single Sign On (SSO) is now availble via Okta. This new feature can remove the hassle of remembering yet another password by streamlining users access to Crises Control. With just one click users simply use their corporate to login.
Message Response Analysis
You can now view a graphical response analysis on a per-message basis. Simply select Response Analysis in the action menu of the message.
Acknowledgement Report Export
The Acknowledgement Report now contains the acknowledgement data. This improvement will enable the user to user other tools like Microsoft Excel for further analysis.
Global Configuration Improvements
The Global Configuration section of the Crises control has been changed to make it easier to use. Tabs have been removed and replaced with a menu of options.
Version 5.3.1 - August 2020
Simplified Login Process
We have simplified the login process to the Crises Control portal. The Customer ID ( your short Company name) is no longer required. The login in process only requires the user email and their unique password.
You have the option to configure your browser to remember the user email and password for quicker access.
We have also introduced an option for single sign on via Microsoft Azure login.
Single Sign-On (SSO)
Single sign-on (SSO) is an identification system that allows websites to use other, trusted sites to verify users. It provides the employees the ability to log in just one time with one set of credentials to get access to all corporate apps, websites, and data for which they have permission.
Single sign-on makes it possible for people to navigate between the various web apps without having to sign in multiple times.
This new feature solves a key problem for the business by providing identity access management integrated to their corporate network (e.g. Microsoft 365), greater security and compliance.
Version 5.3 - April 2020
Two Factor Authentication Improvement
If the SMS containing the autorisation code does not arrive in time, you can now request the code via phone call instead.
Public Alerts
Notify contacts outside of Crises Control easily via SMS. Upload a list of contact numbers, compose your message then notify all the contacts. To get more information about this feature, please contact your account manager.
Incident Notes
You can now add notes at incident level. You can also add attachments to those notes. The notes are viewable in the command centre with their dedicated applet.
Clone Task
You can now clone a task easily by selecting the menu option when viewing the task to be copied.
Expired SOPs
Find your SOPs that are past their review date easily by going to the relevant tab on the SOP section.
Number of message repeats during phone notifications
You can now change the number of times a message is repeated during phone notifications.
Add Extra Response Options
You can now set the maximum number of character you can enter while composing a message. Length can be set between 1-1500.
Response Option Counts
When sending a message with response options. Visualise the response ratios in from of a graph.
Incident Launch Improvement
You can now select the locations to notify by zones.
Version 5.2.8 - December 2019
Two Factor Authentication Improvement
For added security, you can now enable two factor authentication on the portal.
Task Checklists
Set all the steps of a task as checklists for your incidents.
Desktop Notifications
You can now download a Windows desktop client to receive notifications on your computer. Download the desktop app here.
Incident Tracking Map
When tracking is enabled, follow users on a map, and retrace their steps.
Additional Messages Improvements
You can now predefine the recipients of your additional messages at incident setup time. This allows for faster updates when you know in advance who should receive the update. You can still modify the recipient list at the time of sending.
Maximum Message Length Setting
You can now set the number of characters you can enter while composing a message. Message lengths can be set between 1 – 1500.
Menu Access Improvement
Each menu access now needs to be set up for a specific user role. This helps ensure that menu access is correct when creating new users, and allows you to restrict access to specific admin users.
Acknowledgement Improvements
When sending a message with response options, find out how many users have chosen each option with one click.
Lock Out on Failed Logins
Users who repeatedly enter invalid credentials are locked out of Crises Control in order to increase security.
Version 5.2.7 - July 2019
Login
As we continue to improve our system and security, we are making changes to the sign in procedure. Your sign in credentials now include your Customer ID in addition to the username and password. Both the mobile app and portal will remember your Customer ID (if you have enabled this setting) for future sign ins.
Data Segregation
Data segregation has been updated to add more flexibility. With the new settings you can now decide if data segregation will be based on Department/Groups only, Locations only, or a logical combination of these two.
Data Segregation (Cont.) - Filter by Group/ Dept. Only
Select this setting for non admin users to only see other users if they share a Group/ Dept. with them.
Data Segregation (Cont.) - Filter by Location Only
Select this setting for non admin users to only see other users if they share a location with them.
Data Segregation (Cont.) - Filter by Group/ Dept. OR Location Only
Using this setting users will see all the users that share either a location, or a department (or both) with them.
Data Segregation (Cont.) - Filter by Group/ Dept, AND Location Only
When this setting is activated, non admin users need to share BOTH a Location AND a Group/ Dept. to be able to see each other.
Acknowledgement Export
You can now export the full acknowledgement list from the acknowledgement page. Just click on the icon to download a CSV file that you can open in Excel.
Version 5.2.6 - May 2019
Registration
New and improved registration process.
Portal Tour
Users can take a tour of the Crises Control functions.
System Audit
Media assets have been added to the system audit. You can now see the recorded changes on media assets.
Media Asset Manager
View or download media assets from this screen.
SOS Location
User location now shows the date and time of the last captured location so you know how much time has passed since the last update.
Location/ Department Details
See who set up the location/ department, and access their details.
Add Instant Task
Users can now create a task on the move during a live incident.
Browser Notifications
See all alerts with desktop notifications, even if you are not logged into the Crises Control portal.
Message Replies
You can not reply to Ping and incident messages. Check the replies in the conversation window for each message. You can choose to reply to all the users who received the message or to the sender only.
Task Notes
You can now add task notes and attachments at any time. These will be visible in the task audit.
Test Incidents on Yourself
Test incidents without sending them to your entire response team by using the Test Incident On Me feature. This option will enable you to perfect your incident setup.
Incident Simulations
You can now easily run incident simulations. Use the simulation button when launching an incident and it will be clearly marked as a simulation when your users receive messages.
Number of Incident Managers
You can now choose the number of required incident managers per incident from the Global settings.
Increased Message Length
The maximum message length has been greatly increased. You can now send Ping and incident messages of up to 1500 characters. Bear in mind that this may cause the messages to be sent via multiple SMS, and it can greatly increase the length of a phone call which in turn may increase costs.
View Group/Dept Members
You can now view who is in a group before sending them a message so you can make sure all the people that need to receive the message are in the recipients list.
Asset Review Overdue
Find all the assets due for review easily with the new Review Overdue feature.
Version 5.2.5 - January 2019
Cascading Communication Channels
Select in which order the communication channels are used to send the messages. Select time intervals between each attempt.
Communication Channels by Priority
Select which communication channels to be automatically selected when changing an incident’s severity or a ping’s priority.
User Devices from User Page
You can now view all the user’s devices from the user maintenance menu.
Mandatory SOPs
You now have the option to make SOPs mandatory for every incident from the global settings.
Incident Icon Selection
New icon selection for incidents. Use search terms to look for matching icons. Icons are grouped into categories to make the selection easier.
Virtual Department/ Location Members
While data segregation is enabled, it is now possible to make users virtual members. Virtual members of a group can receive messages sent to the group but will not be able to send messages back to the group. Furthermore, they will not be able to see the members of these groups.
View Deleted Items on Reports
It is now possible to include or exclude deleted items in reports by selecting the Show Deleted Items check box. It is easy to identify deleted items by the trach can icon on listings.
Don't Lose Your Changes
A warning will let you know if you’re about to navigate away from a page without saving your changes.
Task Review Access from Live Incidents
You can now review tasks directly from the launched incidents list.
Prevent Deletion of Assets in Use
In order to prevent the deletion of an asset still in use, you will now need to remove the asset from all associated tasks or incidents before you can delete it.
Active and Inactive Incidents Tabs
Incident maintenance now separates the incidents in two tabs. One for active incidents and one for inactive. This produces smaller, easier to manage lists.
New User Import Templates
You can now choose from different templates to create different types of imports.
Selected Communication Methods in Delivery Reports
In the delivery report, we have now added a new icon to show what communication methods were selected by the user at the time the message was sent.
Open Map in a Separate Tab
View your live incidents on a map. This opens up in a new tab for a wider and more comfortable view.
Version 5.2.4 - September 2018
Data Segregation Improvements
Users with Key Holder roles can manage staff, Locations and Groups/ Departments while data segregation is on. This means that a Key Holder now has limited admin rights.
To use this feature, make sure all of your users belong to at least one Dept/ Group and one Location.
Usage & Payment Improvements
Account administrators can now see their spending and usage pattern over the last 12 months graphically. This can help them better manage their automatic top up.
Task Timeline Imrovements
The Incident Task Timeline has new filters and assignee list for each Task.
Create Your Own Incident Types
With our new fully customisable incident type, edit existing incident types, or simply add new ones to create your own incident classification.
Filter Users by Location and/or Department/Group
You can now filter your users by Location and/or Department/Group. This makes selecting your users simpler before doing a bulk edit.
Bulk User Edit Improvements
Bulk editing is now much more versatile. Select the options you want to modify and apply the changes.
Version 5.2 - July 2018
Dashboard Improvements
Evaluate month to month to month operational improvements for 6 to 24 months. View most effective channel of communication.
Editable Email Templates
Customise your email notifications.
Clone Incidents
Quickly replicate an incident to save time creating a similar incident.
Message Attachments
Add pictures or videos as attachments to your pings or incident messages.
Task View Enhancements
View task summary per incident for a quick overview of all current incident tasks, then drill down to task level to view the tasks for a single incident and filter the tasks if required.
Task Review
Administrators can now view all open tasks for all active incidents in a simple view and if required, assign users to a task and effectively add them to the response/ escalation teams while the incident is in progress.
Version 5.1 - March 2018
Message Delivery Report
Provides information on the time taken to deliver a message to the user over the four different channels (email, PUSH, SMS, and phone). Failed messages can be downloaded for review and further research.
Task Performance Report & Task Timeline
The following new reports are available on the web portal to help you manage tasks more efficiently:
1. Task Performance – this report displays the overall task acceptance rate and task completion rate against company KPIs.
2. Task Timeline – this report provides a visual audit containing all task-related activities completed throughout the lifecycle of the incident.
SOS Emergency Alerts on Dashboard
SOS alerts save the day when you need them most. The app has an emergency SOS button which, when used will alert the rapid response team and provide them with critical information to manage the SOS emergency. This can save lives.
Incident Duration
Incidents vary in scope and severity, but what is also important is how long they last. We have added DURATION time in days – so you can better manage incident scenarios.
Incident Actions - Drop-down Menu Options
The Crises Control Dashboard is where you assess your incidents and prioritise. That’s why we made it possible to act upon your incident directly from the dashboard. The “Action” button assigned to each incident opens up a menu that includes a set of the most frequently used actions related to an incident.
New Incident Creation Options
Incidents now have different responses, track geolocation of incidents and users or keyholders, select the preferred communication channels, receive a silent push message, etc, providing powerful enhancements to user security.
Global Configuration - Data Segregation
Information management is very important to every organisation, this new section allows you to apply restrictions to the personal information that is displayed.
There are options to allow you to restrict:
Users and key holders from selecting Dept/Groups they are not associated with.
Users from selecting a Location that they are not linked to.
Global Configuration - Data Protection
Personal information management and confidentiality is of importance to all organisations. The new options allow you to restrict the amount of personal information displayed on the app to regular users.
Global Configuration - SOS
Your organisation can now provide added security cover to your people via the app during normal business or when they are in vulnerable situations. The app has an emergency SOS button (primary SOS) which is integrated with the SOS dashboard, when used it will alert the rapid response team and provide critical information to manage the SOS emergency.
The SOS emergency incident can be configured to match your organisation’s safety objectives and provide valuable data during the incident’s lifecycle.
Closed Incidents
Closed incidents can be viewed from the ‘incidents menu’.
Version 5.0 - January 2018
SOS ALert
Launch an SOS incident from the mobile app by tapping the icon for 6 seconds. The user can then be tracked using the map feature.
SOS incidents can be set up on the portal, under Settings > Set up SOS.
User Tracking
New – track users while they are travelling. Users can turn tracking on from the app settings on their phone. Tracking data can be viewed on the portal under Reports > User Tracking.
Incident Tracking
Track the recipients of incident notifications by turning “Track Our People” on when starting an incident. Users must have “Track Me During an Incident” allowed on their device in order to be tracked.
User Activation/ Deactivation
Bulk add or remove users from Setup User > Bulk Actions.
Response Options
Set customised user responses in Ping and the incident manager to get more information from users, rather than a simple acknowledgement.
Create responses when setting up the message.
Communication Channel Preference
Select the preferred communications channels for messages when setting up a Ping or Incident.
