Version 6.2.0.0

Release Date: 26 Sep 2025

CRAiG Added to Global Configuration

CRAiG has been added to the Global Configuration to help users better understand specific settings. If users need more information about a particular configuration, they can simply click the CRAiG icon for on-the-spot guidance.

Microsoft Teams App Now Available for Download

We’re excited to share that our Microsoft Teams app is now officially available in the Microsoft Teams Marketplace. This new integration allows you to receive real-time notifications directly within Microsoft Teams, making it easier than ever to stay updated and keep your team aligned without switching between tools. Simply add the app from the Teams Marketplace to simplify your workflow and stay connected right where your work happens.

Improved Labels on Channel Templates

We’ve simplified and improved the labels on Channel Templates to provide a more user-friendly experience when creating SMS templates. You can now easily add more custom items to your templates, such as the Incident Name and remove elements like the Task link, giving you greater flexibility and control.

Duplicate Incident Launch Prevention

To help prevent confusion and accidental duplication, we’ve introduced a safeguard to stop users from launching the same Incident at the same time. If an Incident is already active, other users attempting to launch it will now see a notification that it is already in progress. The time window between two launches of the same Incident can be configured in the Global Configuration.

Incident Timeline Enhancements

The Incident Timeline now displays two times: Incident Time and Local Time. The Incident Time is based on the time zone of the Impacted Location selected during launch, while the Local Time reflects each user’s profile time zone. This gives users clearer visibility and better context during global Incidents.

Redesigned Message Sending Experience

We’ve redesigned the interface for creating Pings, setting up or starting Incidents and sending Incident Updates. Communication channels can now be selected using simple tick boxes, replacing the old add/remove method. This new simplified layout makes it faster and easier for users to send messages or launch Incidents.

Email Suppression List

We’ve integrated with AWS to allow Admin users to view and manage all blocked emails directly within Crises Control. Admins now have full visibility of any suppressed emails and can unblock them instantly without needing support assistance. This enhancement improves email delivery management and helps ensure important messages reach users without delays.