Incident Management Software and Microsoft Teams: Communication and Crisis Coordination
Written by Anneri Fourie | Crises Control Executive Incident management software helps organisations coordinate operational disruptions by providing structured response workflows, task tracking and emergency communication capabilities. In industries such as financial services, where system outages can affect trading platforms, payment infrastructure and customer services, maintaining control during incidents is critical. Financial institutions rely heavily on collaboration tools such as Microsoft Teams to support...
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Don’t rely on a telephone call tree, even an automated one
Way back in digital pre-history, say around 2004, before the explosion of web 2.0 and social media, the telephone call tree had its place. It was a clever way of getting a message out by telephone to a group of people using the power of the group, with each contact...
Don’t get put out of commission like Travelex
The critical cyber event currently affecting Travelex could yet be an existential one for the company. Their operations have now been ‘out of commission’ as it were for more than ten days and still show no sign of being resolved. They appear to have got themselves in a stand-off with...
Operational resilience in a complex world
Crises that threaten the reputation and operations of an organization are becoming an everyday occurrence. As the business environment becomes more complex, resilience continues to climb the agenda of every C-suite. Accordingly to the AON Global Risk Management Survey 2019, every organization, industry and economy around the world is confronting more...
Crises Control Middle East Cloud offering now available
Middle East Cloud Offering by Crises Control Today, Crises Control is taking a major step forward to help support the resilience of our customers in the Middle East region by offering the next generation of intelligent business resilience applications and tools from our first cloud data center region located in...
Knowledge is important but information is critical in a crisis
No-one can question the bravery of the people who were involved in providing help and succour to the victims of the London Bridge/Borough Market terrorist attack. To the survivors and witnesses of horror beyond imagination we can only extend our thanks and admiration. The police and ambulance service personnel on...
Airline operators given 15 minutes to issue critical incident communications
On 17 April 2018, a passenger on Southwest Airlines flight 1380 from New York to Dallas became the first person to live-stream commentary and video of an unfolding aviation crisis from inside the aircraft itself, using the airline’s on-board wi-fi service. By doing so, passenger Marty Martinez announced that the...
Is your company crisis communications ready?
Crises always put a company under intense scrutiny, whether from internal stakeholders such as employees and investors or external stakeholders such as suppliers, customers, regulators and the media. This last group, the media, might have the least invested in the company themselves, but they can still wield an enormous power...
Housing Technology: Mitigating Business Disruption Events
Crises Control Managing Director, Shalen Sehgal, has written an article for the March 2019 issue of leading publication Housing Technology Magazine on how the social housing sector is at significant and growing risk of disruptive incidents that can impact on housing providers and their tenants. The article reviews the threat...
The evolution of mass communication
The history of mass communication stretches from prehistoric forms of art and writing, through basic printing technology from around 800AD; the invention of Gutenberg’s printing press in 1455; the first weekly printed newspaper in Antwerp in 1605; the invention of radio by Marconi in 1895; television by John Logie Baird...
Managing effective routine business communications
Every business needs to communicate reliably and effectively to be successful and understand who has received the message and who has not. Each communication may have a wide range of different audiences. Core audiences will include employees, suppliers, customers and investors. Further audiences may include regulators, residents, students and site...
Face up to your data protection duties before you are hit with a fine
Facebook has been hit this week with another massive data breach which has rocked both its share price and its reputation. The hack saw sophisticated attackers combine three bugs in Facebook's profile, privacy and video uploading features to steal the access tokens of 50 million users. These access tokens could...
Crises Control nominated for Cloud DR and Continuity Product of the Year 2018
I am delighted to announce that Crises Control, the mass notification, multi-channel, business continuity platform and crisis response solution, has been shortlisted for Cloud DR and Continuity Product of the Year in the Computing Magazine Cloud Excellence Awards 2018. The Cloud DR and Continuity Product of the Year Award is for solutions...
Crises Control v5.2 launches with new features and GDPR compliant security enhancements
As Product Development Manager for Crises Control, I am very pleased to announce the successful launch of Version 5.2 of our platform. We pride ourselves on Crises Control being an award-winning, leading-edge, critical incident management tool. We have not won that reputation by standing still in the area of product...
Communications that fits your purpose
Have you ever asked yourself, what communications channels does your company use and are they truly fit for purpose? Your number one communications channel is probably e-mail. This is a fantastic tool when it is working well, but what would happen if your power was down or your IT network...
Best practice #6 – Practice makes perfect
In the previous blogs in this series on best practice in BC planning, I looked at identifying and mitigating the risks to your corporate environment, scenario planning, creating incident plans, supply chain resilience and crises communications that are fit for purpose. The next step in your BC planning should be...
Building business and community resilience together
Helping companies and communities to build resilience into their operations and networks is the mission that Crises Control was created to achieve. So when we were introduced to business transformation consultants, Alchemmy, and their Application for Resilient Communities (ARC) platform, we realised that we had found some kindred spirits. London is home...
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