Shalen Sehgal

One incident. Three audiences. Three different messages.

Your consultant, your client and your leadership each need something different in the first hour.

52 seconds on who needs to hear what.

#IncidentManagement #CrisisComms

"Our consultants will call us if something happens."

They call their project lead, who calls a partner, who emails security. The people who can act hear last.

Find our more on our website.

#ConsultingFirms #OperationalResilience #BusinessContinuity

Your consultant is in a client's building when the alarm goes. Who tells your firm they're safe?

Six things to confirm before anyone goes on site.

Full guide below.

#DutyOfCare #Consulting 4

Your consultant at a client site abroad: "Building evacuated. Not sure where to go." Security hears an hour later.

Request a demo, link below.

#DutyOfCare #BCM

Silence in the incident channel is not good news.

Read our latest blog covering IT Incident Impact Assessment in the financial sector:

#OpRes #Finance #OperationalResilience

A bridge call agrees 11 actions at 15:40. At 17:00 the incident lead asks for an update. Three have no owner and one is overdue.

How would you know?



#FinOps #BusinessContinuity

DORA gives you 4 hours from classification. Nobody measures the hours before classification. That's the real deadline.



#DORA #OperationalResilience

Impact tolerance starts when the service degrades. Not when you declare.

Most firms lose 30 mins before anyone says it out loud.

#OperationalResilience #DORA

An IT outage creates employee questions, not just technical problems.

Clear instructions, targeted alerts and acknowledgement can keep teams informed while IT works on recovery.

Read:

#BusinessContinuity #IncidentManagement

When IT systems go down, coordinated action matters. Crises Control helps teams notify the right people, manage incidents and keep recovery on track.

Be ready for what's next: https://www.crises-control.com

#IncidentManagement #OperationalResilience