From a software virus to the Ebola outbreak

Whatever the risk CRISES CONTROL is a vital resource to ensure you have the right plans in place to survive a crisis.

Exciting times. Crises Control is up and running. We have a killer app and a new blog to tell everyone how great it is.

Crises Control is currently going through a rigourous – real time – beta testing programme with a number of customers from a wide range of industries (financial services, charity, community care, retail etc).

If you want to join our two week beta programme sign-up here. We have been testing and practising with Crises Control for more than a year now. We know it inside out. But even now we are finding new ways to use its power and functionality. Everyday we learn something new.

We have been researching and surveying the business landscape for a long time. Crises Control has been three years in development and we have a lot of data at our fingertips to ensure we get this functionality right.

One ‘Big thing’ we have learned is this: If you want to ensure you are ready to handle a crisis – to anticipate it, deal with it and survive it when it is over, you need to have fresh and adaptable business continuity plans and crisis management protocols. They need to be easily accessible, easily understandable and easily up-dateable.

Here’s one good example:

This week we have been planning for next week’s London tube strike. We have a number of meetings taking place over the days when the strike would affect us. So, we built into Crises Control all the information anyone heading in our direction next week would need to be able to get to us if the strike threatened to wreck our schedules. We built assets which users could access on their mobiles telling them the best way to get to our HQ and even a list of places they could grab a coffee and access wifi it they did get stuck so they were still in contact. We even provided information for various conferencing options if they had to join a meeting from home.

As it happened the strike was called off. But all our planning was not wasted. The messages we inserted into the Tube Strike Crises Control Alert have all been saved into the system. They are there ready and waiting. Our duty is to ensure we re-visit them to ensure they are all up to date but the hard work – the framework for dealing with such a crisis is in place.

This week the news from West Africa has become headlines in Spain, Macedonia and the US. The Ebola crisis is gaining momentum. We are currently building templates to deal with this should it affect our business, our staff or our clients. This process is two-fold. Firstly it gives us the mechanism to fall back on across a range of disease outbreak scenarios and secondly it gives us a series of templates, protocols and advice we can put into our Incident Library.

This Library is a moveable feast of information for all our customers to draw on. It will grow and develop into a vast resource of information based on expert input and feedback to help all Crises Control users built the right business continuity and crises management plans for their company. I plan to make these blogs wide ranging and hopefully useful to you. All feedback welcome. It is collaboration and feedback which leads to effective crises control.