Standard technical support 24/7 365 days a year
Crises Control provides Standard Support via email only with a focus on IMPACT and URGENCY.
Our technical support team is available 24/7 to help you resolve any issues you may encounter with our platform. The team uses a system to prioritise requests based on the level of IMPACT and URGENCY. Requests with higher impact and urgency are given priority, ensuring that the most critical issues are addressed as quickly as possible.
Our goal is to minimise the impact of any issues on your business operations and ensure you can use our platform efficiently and effectively.
Standard Support Package
Emergency phone support is available for urgent assistance if you are experiencing difficulties sending broadcast notifications.
Incident Response and Resolution Service Levels
24/7 authorised co-pilot service
The Crises Control concierge service provides extra support services for customers. The authorised co-pilot service gives our customers additional access to our technical support team when you need it most. We can be a part of your response team and add flexible resources to your team at critical times.
Concierge services include
The Crises Control app is available on iOS and Android, and can be used on Windows desktop.
The Crises Control portal works best on the latest version of any web browsers, for example Firefox, Safari, Microsoft Edge, Google Chrome, Internet Explorer, and more.